Reviews (6)
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App in Theme Editor - App embeds aktivieren nicht vergessen.
Hello Wildkamera.de,
Thank you for sharing that helpful tip! Activating the app embed in the Theme Editor is an important step, and this is a great reminder for other users.
Kind regards,
The Cookiebot Team
Onboarding funktioniert nicht.
Scans funktionieren nicht.
Privacy Einstellungen können nicht verändert werden.
Das ist wirklich eher sinnbefreit.
Update: Since my last reply, our team has deployed a fix for the specific bug you encountered. I’m happy to report that the issue is fully resolved. I know your first experience wasn't the best, but I’d be grateful if you’d consider trying us out again now that the app is working as intended.
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Hi,
Thank you for sharing, I’m Alex, the Product Manager for this app and I’m genuinely sorry about the experience you had with us.
You’re absolutely right that it shouldn’t feel pointless. We’ve found that the app isn’t working as expected for some stores, and we’re currently investigating what’s causing this so we can address it properly. That’s on us, and we should have caught it earlier.
I’d like to look into your setup and make this right. Could you please reach out via support and mention this review and it’ll come directly to the team working on the fix: https://support.usercentrics.com/hc/en-us/requests/new
Thank you once again for pointing this out, as it will help us improve our experience.
Alex
Not satisfied at all with the app or the support.
Hello GOI Swimwear,
Thank you for your feedback. We're sorry to hear about your experience with both the app and our support. We'd like the chance to make things right - please reach out to our support team so we can look into this for you: support@cookiebot.com
Kind regards,
The Cookiebot Team
Totally doesn't work for me.
For over a week I am talking with support and two times they said it was fixed, but my users still cannot select any privacy settings.
Support is trying to do their best, but after a week of fiddling I'm tired of it, hence this review.
I don't understand why this is launched in such a bad way, these are simple bugs that should have been caught during testing.
Totally doesn't leave a good impression on such a big company as Cookiebot.
Hello Chantal,
Thank you for your feedback, and we're sorry to hear about the issues you experienced. We understand how frustrating it is when things don't work as expected, and we appreciate your patience.
We want to make sure this has been fully resolved for you. We've flagged your case internally so our team can follow up.
Kind regards,
The Cookiebot Team
