Copiwin Support
- Pricing
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Free plan available
- Rating
- 5.0 (5)
- Developer
- COPIWIN ECOM LTD
Featured images gallery
AI-powered support for email and live chat. Automate order tracking, returns, and FAQs 24/7.
Copiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers order status, tracking, return policies, and product questions. Routine inquiries are replied to automatically, while complex cases are categorized and routed to a human review queue with draft replies pre-generated. This reduces support workload, lowers response times, and ensures customers receive consistent help around the clock.
- Automate responses for order status, tracking, return policies, and FAQs.
- Automatically categorize incoming customer inquiries by topic and urgency.
- Review, edit, and approve AI-generated draft responses before sending.
- Deliver instant AI customer support directly on your storefront via live chat.
- Track ticket volumes, AI resolution rates, and support performance metrics.
Languages
English, French, Spanish, German, Italian, Portuguese (Portugal), Japanese, Chinese (Traditional), and Portuguese (Brazil)
Categories
Channels
Real-time messaging
Automated responses
Customization
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 50 AI-handled conversations/month
- Shopify integration
- AI-generated email replies
- Basic analytics
Starter
$29 / month
or $261/year and save 25%
Features
- 250 AI-handled conversations / month
- AI replies 24/7
- Automatic translations
- Email performance dashboard
Growth
$89 / month
or $801/year and save 25%
Features
- 750 conversations / month
- Automatic ticket classification
- Return & refund detection
- Advanced analytics
- Priority processing
- Everything on starter plan
Professional
$299 / month
or $2,691/year and save 25%
Features
- 2,000 conversations / month
- Team collaboration
- Multi-team support
- API access
- Priority support
- Everything on growth plan
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (5)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
The setup is straightforward, and the AI customer support makes it easier to handle common questions, order tracking, and customer messages. It saves time and makes managing support much easier.
Great customer support app! It saves time by automatically handling order tracking, FAQs, and common customer questions. Very useful for Shopify stores.
I had a very smooth experience using Copiwin. The app was easy to install, the setup process was straightforward, and the features worked as expected without any issues. I particularly liked how simple it is to manage customer support and handle common customer inquiries.
The interface is easy to understand, and I was able to get everything running without a complicated setup. Overall, it’s a useful solution for Shopify store owners who want to improve their customer support and make communication with customers more efficient.
I would recommend giving Copiwin a try if you’re looking for a straightforward customer support solution for your Shopify store.
Support
App support provided by COPIWIN ECOM LTD.
Resources
Developer
61 BRIDGE STREET KINGTON, London, ENG, HR5 3DJ, GB
Launched
August 13, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store
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View customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, shipping information
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View discounts
Discount codes and promotions
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View Online Store
Online Store pages, theme
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View other data
Shopify Markets settings, price rules
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