Corso

Corso has a fantastic team and has simplified our CX tech stack by handling returns, exchanges, proactive notifications, and more.

Corso has played a key role in elevating our customer experience, particularly in shipping protection and warranty management. Their team is consistently accessible, great to work with, and brings a level of innovation that stands out. Since partnering with them, our business has seen meaningful growth. I highly recommend giving them a shot!

Corso has been a consistently reliable shipping protection partner for us for years now, and we continue to utilize them because their pricing for customers is fair, and the experience they deliver is phenomenal.

Switching to Corso has been one of the best decisions I've made for my department. The platform is incredibly user-friendly and intuitive, making it easy for both our team and our customers to navigate. We’ve received glowing feedback from customers about how simple and seamless the return portal is to use.

Our support team is equally thrilled. Corso empowers us with the tools we need to deliver exceptional customer experiences—resolving issues quickly and providing clear communication throughout the return process.

Before Corso, we were working with a different return portal provider, and the experience was night and day. Issues we flagged would go unresolved for months—even up to a year—without resolution. In contrast, the Corso team is responsive, reliable, and proactive. The longest we've ever waited for a resolution has been two days—if that. Their service is genuinely outstanding.

What truly sets Corso apart is the personal relationship they build with their clients. It doesn’t feel like just another software vendor—it feels like a true partnership. I could talk about this company all day, but ultimately, it’s their dedication to both their product and their clients that makes Corso exceptional.

The #1 thing when searching for any tech partner should always be the quality of the customer service. These guys take their merchants seriously and are always there to assist. The team is fantastic and seeing the evolution and growth of the Corso platform has been a great journey. I've worked with all shipping protection services and these guys are by far the best. They approach their platform through the lens of CRO to provide the best customer experience.

I've used several of Corso’s services for a little over a year with mixed results. Early on, I was mis-billed for shipping protection and it took many messages and finally a video call to explain my issue. In the end they admitted they messed up but weren't able to explain why and didn't offer any sort of resolution.

I cancelled the shipping protection portion of the software at that point but continued to use their returns management system, but again faced several critical problems with what should be core functionalities, costing me time and money. Support was again inadequate, and only one of the issues was fully resolved.

That said, I want to acknowledge that things have improved. Over the past 6 months, the returns software has been stable and the Corso team has made some nice updates to enhance functionality. Recent use has gone more smoothly, I appreciate the progress they've made and hope to continue to see reliable performance and further improvements to the app.

CREW has drastically improved our efficiency and cut down on support time on returns and exchanges. The Corso team was dedicated to learning our business from the start and finding ways to improve the platform for our use cases. Great team and platform!

Like some others have said, we had disasters with other shipping protections services like Route. I was thrilled to see Corso was setup differently and not like an insurance provider because my customers never have to wait and get incredible fast service from the Corso team. We're using the returns side too and just love how we can really customize things. It's leaps and bounds above Happy Returns.

I am concerned. This product has been fantastic, but like all things, they change and sometimes not for the better. I feel the new system of adding standard rates and plus rates into the checkout has doubled the number of choices. As we all know, too many choices often leads to *poorer conversion* and therefore fewer orders. I am considering uninstalling unless a solution can be found quickly, as I cannot risk customers being overwhelmed with a disorganized list of non-plus and plus options at checkout.

5-stars all around, fantastic team over there at Corso and the platform has really cut down non our CX tickets related to shipping issues. highly suggest it!