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Customers self-serve refunds, returns, and order tracking — in chat, without opening a ticket. Power
Most customer support questions are repetitive: "where is my order", "can I return this", "is it in stock". Cortimo answers them instantly using your real Shopify catalog, orders, and store policies — so your team only handles cases that genuinely need a human. Customers don't just get answers — they take action. Returns, refunds, cancellations, and order tracking happen inside the conversation through structured action cards, with actual order data pulled from Shopify in real time.
- Customers self-serve refunds, returns, cancellations, and order tracking in chat
- Answers from your real Shopify catalog, orders, and policies
- Customize AI agents and add new specialized agents from your dashboard
- Run Python code in chat for advanced workflows
Languages
English, French, German, Romanian, Russian, Spanish, and Italian
Categories
Real-time messaging
Automated responses
Customization
Estimate your monthly charges
Rounded up to the nearest dollar
Additional message
Pricing
Starter
$0.20 / month
Features
- 500 messages / month
- Unlimited agents
- Code tool
- Support tickets
- Widget customisation
Pro
$0.30 / month
Plus usage charges
Monthly usage tier
Cost per unit
First 1,500 Additional message
Free
1,501+ Additional message
$0.03
Features
- 1,500 messages / month
- Unlimited agents
- Everything in Starter
- Code tool
- Priority support
Business
$0.40 / month
Plus usage charges
Monthly usage tier
Cost per unit
First 5,000 Additional message
Free
5,001+ Additional message
$0.02
Features
- 5,000 messages / month
- Unlimited agents
- Everything in Pro
- Python execution
- Dedicated support
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Cortimo.
Resources
Launched
May 21, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders
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View customers
Customer data
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View products
Products, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, returns
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