Widgetic (Countdown Timer)

I go to follow the youtube video and the link to embed my widget and nothing on my page looks the same as to where to add my widget. really wish there was a better customer service for help

I absolutely loved this app along with many other widgetic apps. I used several on my website. Unfortunately all of them have seemed to crash or are non-existent. They all showed error codes all over my website. Not to mention, all of my data within the apps is not accessible. I had alot of information written and stored in many of their apps that I now have to completely re-write & reconfigure. I will not be using widgetic apps anymore because they are not reliable. Customers looking at a website with multiple error codes displayed does not create a welcoming, safe or secure website image for my company.