Shopify Counter

I am having issues with my counter which has not worked properly since installing it over a month ago. I've been going back and forth between Smiirl and Shopify and no one is resolving this issue. My counter disconnects and resets to incorrect numbers sometimes upwards of 50 times a day. Not once has it displayed the correct number. I would like someone to please resolve this. I initially contacted Shopify and was bounced to Smiirl. Smiirl is telling me it is a Shopify app issue. Can someone PLEASE help me resolve this issue?

$399 for an app and software that doesn't work. It will work for a few days and then randomly change numbers. DO NOT USE>

DEPOIS QUE VC INSTALA, ELE OFERECE UM TAL TIBDYT E ISSO É UM VIRUS!!!!!!!!!N NAO INSTALEM! VEJAM O REVIEW BAIXO!!! BOA SORTE, AMIGOS...

There was a bug earlier today which resulted in our counter displaying the incorrect order. I reached out via email and got a reply back and the bug was fixed within 15 minutes of me sending the email. Seems like there was a backend error that caused this on some counters if yours is bugged reach out to them via email and they can resolve/reset your counter.

This team was very helpful to fix my issue. Very pleased with the counter as well. Really cool to have it in the office.