Tevello Courses & Communities , 151 reviews

Overall rating
4.9
Counts per rating level
  • 99% of ratings are 5 stars
    149
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to easily create and manage courses, praising its user-friendly interface and variety of features. They appreciate its seamless integration with Shopify and other apps, as well as its support for various course materials and analytics tracking. The app's performance, affordability, and the responsive customer service are also commended. Many reported improved online sales and visibility, and value the community feature for building a Shopify community.

November 12, 2023

The customer service is shockingly unprofessional and not helpful. this is an actually response I got to a request for support.

"That’s not what I told you..
I told you that you need to have access just any members would.
And that the 2 options for a member to get access is either by getting access manually or by purchasing a product.
P.S.S
doing a test order on your own store so you know what you’re customers are experiencing is stupid at all and actually super important in my personal opinion.. you should hopefully use a 100% off discount code when you do that.
But you do you.."

As you can see, the instructions are not clear and the support is unprofessional. Maybe Or Moshe should hire proper customer support people who know how to both articulate their ideas and maintain a professional demeanor. Maybe Or Moshe is better suited not to work with the public.

English Evolution LLC
United States
About 2 months using the app
Or Moshe replied November 13, 2023

TLDL: I’m committed to improving my communication skills but I can’t understand why someone would think it is stupid to place a test order on their own store 🤷‍♂️

Thank you for the feedback, Anming.

I completely agree that my communication skills still need work and improvement.
As a Non-Native English speaker, I’m committed to working on it and improving it every day.

To put this into context:

I was asked by Anming how she could interact with a community she created.

I replied and answered that she would interact with it just like any other member would.

And that there are 2 options for gaining access to a community:

1. By being given access manually.
2. By purchasing the product associated with the community.

And this is the exact reply I got from her:

"Are you telling me to purchase my own products ? -_- cuz that's stupid. Can you pretend that you are tech support and just tell me what to click on? I'm not going to buy my own products.”
(direct quote)

I then replied with step-by-step instructions on how to give a member access manually + a link to a video that shows how it's done.

Plus, I also wrote that I didn’t tell her what to do but shared the 2 options she has.

I further explained (although with some typos, which I’m sorry about and will do my best to word myself better in the future) that I don’t find it stupid at all to place a test order on your own store.

I also recommended doing that with a 100% discount code to make sure you are not being charged for it but still can see how everything works from the customer's point of view.

In my personal opinion, placing a test order is actually super smart as it allows you to make sure it all works as you’d like it to work and that the experience for the end customer is perfect.

I then got the following reply from her:

"So yeah, you did tell me to purchase my own products, and yeah that's fkn stupid.”
(direct quote)

So yes, I'm fully committed to improving my communication skills but I still can’t understand why someone would think it is a stupid idea to place a test order on their own store 🤷‍♂️

P.S.
Later that day (which was Saturday night btw)
I spent 3 hours live chatting and recording custom videos for this merchant when I was helping her solve issues with other apps that are not mine, nor do I have any relationship with.

August 19, 2023

Can't recommend for long term.

The interface is quite easy which is a plus and the support was quick with response.

But the pricing strategy makes me feel cheated. The app is free FOR NOW. But according to support it is going to become PAID, but it's NOT certain when.

So it looks like I will get used to the app, setup my business model around and then I will need to pay a price which I am not sure is going to be fair.

So if you think long term, I would advise being very cautious.

TheFatChance
United States
15 days using the app
Or Moshe replied August 20, 2023

TLDL: Existing users will be grandfathered to the free plan.

Hi,

Thank you for your review and for sharing your concerns.

This is a question I get very often and I’ve always been honest and open with my response:

Yes, eventually I plan for it to be a paid app, but I'm not ready for it just yet as I still want to improve it a bit more and add some more features before I start charging for it.

However, I do plan to lock all existing users to the free plan.
As I think it's only fair I'll reward people who supported me and my app in the early days.
This will include all existing and future features.

So if you currently have the app installed while it's still free, it will remain free for you and you will not be charged for it even when it becomes a paid app.

I hope that clears things up for you.

Thanks,
Or.

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