Sales and conversion optimization | Customer support | Reporting
Crazy Egg

Crazy Egg

by Crazy Egg

Increase sales by knowing where & why your shoppers get stuck.

3.6 of 5 stars(9 reviews)
From $29/month. 14-day free trial.
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See Why People Aren’t Buying

Understand where people are scrolling, clicking, spending time, and getting stuck with Snapshot Reports, Session Recordings, and Surveys.

Fix What's Broken. Test Ideas.

Run quick, simple, effective A/B Tests that accelerate sales. Easily test new CTAs, images, and copy with just the click of a button.

Do It All in 15 Minutes-a-Week

Get powerful insights and make impactful changes in 15-30 minutes a week. Spend less time chasing data and more time running your store.

About Crazy Egg

Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit.

Hundreds of Shopify customers use Crazy Egg every day to answer questions like:

  • What’s my biggest missed opportunity that will drive sales?
  • How are people navigating across pages and where are they dropping off?
  • How are my paid campaigns performing relative to organic, social, and email?

How do I get started?

With our native Shopify integration, you can install Crazy Egg with the click of a button.

What’s included in my Crazy Egg subscription?

  • Heatmaps

Crazy Egg created the web-based heatmap and has the most robust visual reporting on the market. Every subscription today comes with five (5) different visual reports: Heatmaps show you where people click | Scrollmaps show you where people scroll and spend time | Confetti lets you filter and segment clicks | List lets you cross-reference clicks in a single table view | Overlay lets you drill down into every click on every element on your site.

  • Visitor Recordings/Session Replays

Video playback of individual user journeys on your site. Watch mobile, tablet, and desktop users interact with your content and navigate across your pages. See if there are any issues with your UX.

  • Surveys

Our SurveyMonkey integration brings the best Survey and Qualitative Research Tools into Crazy Egg. You’re one click away from launching polls and surveys to people on your store.

  • A/B Testing

Crazy Egg is unique and differentiated because we give you the ability to test new ideas and make changes via our A/B Testing tool. Data is no longer enough. We believe you need to be able to act on it -- quickly.

  • WYSIWYG Editor

Use the Crazy Egg WYSIWYG Editor to make changes to your site, without needing a complex CMS or an Engineer to help you push your changes live.

What’s different about Crazy Egg?

  • We focus on Tracked Pageviews, not every visit to your site.

Even if you have a site with 1,000,000 visitors, you'll only be charged for the Traffic that comes to the pages that you choose to track. No need to add and remove code from your site to manage costs.

  • Crazy Egg plans come with 1-2 years of historical data.

30 days of data history isn’t enough, especially for ecommerce companies who have seasonal fluctuations and want to compare performance against past months and even years.

  • We believe you should be able to do all of the above in 15-30 minutes a week.

We’ve designed Crazy Egg to get you maximum value and return with minimal time and effort. This helps you transform your business while giving you the time to focus on helping your customers, generating more sales, and growing your business.

Integrates with

  • SurveyMonkey,
  • WordPress,
  • Segment,
  • Wix,
  • Google Analytics

Media gallery

Support

Pricing 14-day free trial

Basic

$29/month

  • 30,000 visits per month
  • 100 Recordings
  • 3 mo recordings storage

Standard

$49/month

  • 75,000 visits per month
  • 500 Recordings
  • 1 yr recordings storage

Plus

$99/month

  • 150,000 visits per month
  • 1000 Recordings
  • 2 yrs recordings storage

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

3.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    67% of ratings are 5 stars
    (6)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    22% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    11% of ratings are 1 stars
    (1)
View all 9 reviews

Most recent reviews

EasyDealz

Rating
2 of 5 stars
Posted
January 26, 2021

Doens't really work how it should. Out of 80 Visitors only 3 recordings... Support doesn#t answer. Getting lucky orange instead

Developer reply

January 26, 2021

We are sorry to hear you were having trouble. Our team checked for an email from your store name but have not located one. We would like an opportunity to resolve the issue but need more information.

Our video recordings are initially set up to sample. So depending on the number of visitors to your site, your video recordings settings and the plan you are on, you may only see a low number of video recordings per day. This is done to ensure customers do not have all of their video recordings used up in a matter of days. For more information, please check out our Help Center article: https://support.crazyegg.com/hc/en-us/articles/360056085553-How-to-Customize-Your-User-Recordings-Sampling-Rate.

Lamps4makeup

Rating
5 of 5 stars
Posted
November 22, 2020

Thank you. Use is more than a year. Great app, has a lot of functions. Easy to use.
Support is fast and helpful.

LookInTheAttic

Rating
1 of 5 stars
Posted
August 26, 2019

Don't waste your time. This does not work with my Shopify store. It just wastes a ton of time, and then 'loads' for hours with NOTHING to show for it. Total waste of a weekend trying to get this frustrating POS software to do anything. It says it records actions - nothing comes up after hours of 'loading'. It says it does split tests - it does not work. Tried to contact 'help' - they are very unhelpful. Emails were nonsensical and did not even address the forever load times.

Developer reply

September 7, 2019

Hi, we understand your frustration. Our customer success team was able to meet with you the same day and within 48 hours resolved the situation which was caused by a Firefox browser setting. We're happy to offer a new trial if you want to try Crazy Egg again.

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