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Crazy Egg

Increase sales by knowing where & why your shoppers get stuck.

From $29/month. 14-day free trial.

App highlights

  • Up-to-date tech: works with the latest themes

  • Speed tested: low impact to your online store

Key values section

See Why People Aren’t Buying

Understand where people are scrolling, clicking, spending time, and getting stuck with Snapshot Reports, Session Recordings, and Surveys.

Fix What's Broken. Test Ideas.

Run quick, simple, effective A/B Tests that accelerate sales. Easily test new CTAs, images, and copy with just the click of a button.

Do It All in 15 Minutes-a-Week

Get powerful insights and make impactful changes in 15-30 minutes a week. Spend less time chasing data and more time running your store.

App details

Crazy Egg

Crazy Egg

Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit.

Hundreds of Shopify customers use Crazy Egg every day to answer questions like:

  • What’s my biggest missed opportunity that will drive sales?
  • How are people navigating across pages and where are they dropping off?
  • How are my paid campaigns performing relative to organic, social, and email?

How do I get started?

With our native Shopify integration, you can install Crazy Egg with the click of a button.

What’s included in my Crazy Egg subscription?

  • Heatmaps

Crazy Egg created the web-based heatmap and has the most robust visual reporting on the market. Every subscription today comes with five (5) different visual reports: Heatmaps show you where people click | Scrollmaps show you where people scroll and spend time | Confetti lets you filter and segment clicks | List lets you cross-reference clicks in a single table view | Overlay lets you drill down into every click on every element on your site.

  • Visitor Recordings/Session Replays

Video playback of individual user journeys on your site. Watch mobile, tablet, and desktop users interact with your content and navigate across your pages. See if there are any issues with your UX.

  • Surveys

Our SurveyMonkey integration brings the best Survey and Qualitative Research Tools into Crazy Egg. You’re one click away from launching polls and surveys to people on your store.

  • A/B Testing

Crazy Egg is unique and differentiated because we give you the ability to test new ideas and make changes via our A/B Testing tool. Data is no longer enough. We believe you need to be able to act on it -- quickly.

  • WYSIWYG Editor

Use the Crazy Egg WYSIWYG Editor to make changes to your site, without needing a complex CMS or an Engineer to help you push your changes live.

What’s different about Crazy Egg?

  • We focus on Tracked Pageviews, not every visit to your site.

Even if you have a site with 1,000,000 visitors, you'll only be charged for the Traffic that comes to the pages that you choose to track. No need to add and remove code from your site to manage costs.

  • Crazy Egg plans come with 1-2 years of historical data.

30 days of data history isn’t enough, especially for ecommerce companies who have seasonal fluctuations and want to compare performance against past months and even years.

  • We believe you should be able to do all of the above in 15-30 minutes a week.

We’ve designed Crazy Egg to get you maximum value and return with minimal time and effort. This helps you transform your business while giving you the time to focus on helping your customers, generating more sales, and growing your business.

Launch date

Integrates with

  • WordPress
  • Segment
  • Wix
  • Google Analytics
Crazy Egg

Crazy Egg

Since 2005, Crazy Egg has helped hundreds of thousands of website owners pay attention to every website visitor, so they can get the most out of every website visit.

Hundreds of Shopify customers use Crazy Egg every day to answer questions like:

  • What’s my biggest missed opportunity that will drive sales?
  • How are people navigating across pages and where are they dropping off?
  • How are my paid campaigns performing relative to organic, social, and email?

How do I get started?

With our native Shopify integration, you can install Crazy Egg with the click of a button.

What’s included in my Crazy Egg subscription?

  • Heatmaps

Crazy Egg created the web-based heatmap and has the most robust visual reporting on the market. Every subscription today comes with five (5) different visual reports: Heatmaps show you where people click | Scrollmaps show you where people scroll and spend time | Confetti lets you filter and segment clicks | List lets you cross-reference clicks in a single table view | Overlay lets you drill down into every click on every element on your site.

  • Visitor Recordings/Session Replays

Video playback of individual user journeys on your site. Watch mobile, tablet, and desktop users interact with your content and navigate across your pages. See if there are any issues with your UX.

  • Surveys

Our SurveyMonkey integration brings the best Survey and Qualitative Research Tools into Crazy Egg. You’re one click away from launching polls and surveys to people on your store.

  • A/B Testing

Crazy Egg is unique and differentiated because we give you the ability to test new ideas and make changes via our A/B Testing tool. Data is no longer enough. We believe you need to be able to act on it -- quickly.

  • WYSIWYG Editor

Use the Crazy Egg WYSIWYG Editor to make changes to your site, without needing a complex CMS or an Engineer to help you push your changes live.

What’s different about Crazy Egg?

  • We focus on Tracked Pageviews, not every visit to your site.

Even if you have a site with 1,000,000 visitors, you'll only be charged for the Traffic that comes to the pages that you choose to track. No need to add and remove code from your site to manage costs.

  • Crazy Egg plans come with 1-2 years of historical data.

30 days of data history isn’t enough, especially for ecommerce companies who have seasonal fluctuations and want to compare performance against past months and even years.

  • We believe you should be able to do all of the above in 15-30 minutes a week.

We’ve designed Crazy Egg to get you maximum value and return with minimal time and effort. This helps you transform your business while giving you the time to focus on helping your customers, generating more sales, and growing your business.

Launch date

Integrates with

  • WordPress
  • Segment
  • Wix
  • Google Analytics

Pricing 14-day free trial

Basic

$29/month

  • 30,000 visits per month
  • 100 Recordings
  • 3 mo recordings storage

Standard

$49/month

  • 75,000 visits per month
  • 500 Recordings
  • 1 yr recordings storage

Plus

$99/month

  • 150,000 visits per month
  • 1000 Recordings
  • 2 yrs recordings storage

Pro

$249/month

  • 500,000 visits per month
  • 5000 Recordings
  • 2 yrs recordings storage

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

3.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 64% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 18% of ratings are 2 stars
  • 18% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • pophomefabric

    Location Canada
    Time spent using app About 1 month

    I did not use it signed up for the free trial and found it useless. it was a free trial with a limited amount of recorded visit. it did not clock my conversions. today i was given notice that they attempted to make and unauthorized charge on my card of over $700.00 without my permission or any notice that I was going over the limit and would be charged. Fortunatly i am smart enough to use prepaid card for any sort of online business so the money was not available to them. not trustworthy or honest.

    Developer reply
    March 20, 2022

    There was a bit of a misunderstanding about how our tool works and subscription. I would love to clear that up:

    Many of our customers, including Shopify customers, find our tool quite helpful. Over on our other review sites, you can see, “It's great to look at the heat map to see where users are interacting the most on your site. It allows for useful data to improve the user experience and improve SEO of the site”.

    But we understand that you did not share this experience with us.

    Shopify doesn’t allow any third-party script to track the checkout. You must be on their Plus or higher plan to do this. This may have been why your conversions were not tracked.

    If you sign up via the Shopify App directly, then all billing is via Shopify, and the plans are billed monthly. After the 14 day trial, you will need to verify which plan you want to continue with.

    In this case, you had signed up with Crazy Egg directly (not via Shopify app) and the plans are billed annually after the 30-day trial. Upon signing up for a trial, our customers agree to cancel their trial if they do not wish to continue. As part of that agreement, we agree not to interrupt data collection and convert all non-canceled trials to the subscription plan the customer has chosen. That said, we did provide a full refund to you.

  • WaterWipes

    Location Australia
    Time spent using app 8 months

    We have been using Crazy Egg for our website as well as on our Shopify pages to make sure pages offer the best possible experience for visitors and shoppers. Crazy Egg offers Heat Mapping, Scroll Mapping, Recording as well as A/B testing, all tools we needed to do optimisation work and also their support team has been super helpful every time I needed help. Highly recommended.

  • EasyDealz

    Location Germany
    Time spent using app 21 days

    Doens't really work how it should. Out of 80 Visitors only 3 recordings... Support doesn#t answer. Getting lucky orange instead

    Developer reply
    January 26, 2021

    We are sorry to hear you were having trouble. Our team checked for an email from your store name but have not located one. We would like an opportunity to resolve the issue but need more information.

    Our video recordings are initially set up to sample. So depending on the number of visitors to your site, your video recordings settings and the plan you are on, you may only see a low number of video recordings per day. This is done to ensure customers do not have all of their video recordings used up in a matter of days. For more information, please check out our Help Center article: https://support.crazyegg.com/hc/en-us/articles/360056085553-How-to-Customize-Your-User-Recordings-Sampling-Rate.

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