Feedback Mango

Post purchase customer feedback, retargeting and retention

Get valuable feedback from your customers when their order is received. Lower your marketing costs by building look a like audiences from your most satisfied customers and improve retention by offering discount codes to customers that respond to your feedback survey.

Which languages are supported?

We detect which language the survey should be sent out in based on your customers billing country, we currently support the following languages:

• English
• Spanish
• Swedish

Why asking for feedback, post delivery from your customer is important

Getting to know your customers is a key part in growing your business.

By asking for feedback once the customer is expected to have received the order, the value of the feedback is greater since it covers the purchase experience, and also the shipping & product experience.

By having a clearer understanding of who your most satisfied customers are you will able to create increase your marketing costs by creating look-a-like audiences of your most satisfied customers.

By adding your Facebook pixel code you can easily create a custom audience in Facebook based on the survey response score and then create your look-a-like audiences from there.

It's also good to know that

This app does not add anything that would interrupt the shopping experience for your customers & no surveys will be sent out until you activate them in the app settings.