Post purchase feedback
Automatically send out a feedback email when the customer is most likely to have received their purchase.
Create discount codes
Increase feedback response rate by offering a discount code to everyone that submits a response.
Lower your marketing costs
Create Facebook & Instagram look-a-like audience from your most satisfied customers.
About Feedback Mango
Post purchase customer feedback, retargeting and retention
Get valuable feedback from your customers when their order is received. Lower your marketing costs by building look a like audiences from your most satisfied customers and improve retention by offering discount codes to customers that respond to your feedback survey.
Which languages are supported?
We detect which language the survey should be sent out in based on your customers billing country, we currently support the following languages:
Why asking for feedback, post delivery from your customer is important
Getting to know your customers is a key part in growing your business.
By asking for feedback once the customer is expected to have received the order, the value of the feedback is greater since it covers the purchase experience, and also the shipping & product experience.
By having a clearer understanding of who your most satisfied customers are you will able to create increase your marketing costs by creating look-a-like audiences of your most satisfied customers.
By adding your Facebook pixel code you can easily create a custom audience in Facebook based on the survey response score and then create your look-a-like audiences from there.
It's also good to know that
This app does not add anything that would interrupt the shopping experience for your customers & no surveys will be sent out until you activate them in the app settings.
Pricing 7-day free trial
Send automated surveys for up to 500 customers per month.
* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.