Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
March 25, 2024

Many bugs, i bought this 2024-02-07, but invites dont work and it cant connect to facebook or google.

Hoping to get this fixes or get my money back.

..................................................................................

Game Dungeon
Sweden
About 1 month using the app
Trustindex replied March 26, 2024

Hi,

The auto email campaign is being developed at the moment, it’ll be ready this week.
Could you send us the subscription ID of your account and the google and facebook URLs you’d like to connect?

We’ll check the issue!
Feel free to write us, if you need further assistance,

Lídia
Trustindex

April 4, 2024

very bad!!

Doov Cosmetics
United States
About 22 hours using the app
Trustindex replied April 5, 2024

Hi,

Could you clarify the issue?
We're here to help.
Waiting for your answer!

Feel free to write us, if you need any assistance,
Trustindex

February 9, 2024

So far so good! Easy setup and install process!

Great Lakes Race Supply
United States
4 minutes using the app
February 6, 2024

this is awesome, thanks!

Smokey BBQ Bits
Australia
11 minutes using the app
October 8, 2023

I've been using the Trustindex ‑ Google Reviews app for my Shopify website, www.patoys.in, to collect reviews for my Google Business profile, and it has some definite positives, but there are a couple of areas where it falls short.

On the positive side, the installation process is indeed super easy. I had it up and running without any trouble, which is a big plus for someone like me who's not very tech-savvy. Navigating the app online has been a breeze, and it's user-friendly.

I also appreciate that the app has led to a good email open rate from my customers. It's helped me gather valuable reviews, which is essential for building trust and credibility online.

However, there's one significant drawback I've noticed, and it's something the app developer mentioned too. While the app is primarily designed for Google Reviews, it promises to collect reviews automatically on Facebook and Yelp. Unfortunately, I haven't been able to find the settings for this feature. It's disappointing that this functionality is not as seamless as I had hoped for.

In conclusion, Trustindex is a great app for collecting Google Reviews with its easy installation and user-friendly interface. It has positively impacted my online reputation. However, the promised automatic review collection on Facebook and Yelp seems to be lacking or unclear in its implementation. If these additional features are important to you, it might be worth considering other options.

PATOYS
India
3 months using the app
Trustindex replied January 24, 2024

Hi,

Thanks for your feedback! The Facebook and Yelp links can be connected as well on the page where you added Google. You'll see an add URL under the first connection, where you can select "custom" and add your other URLs.

Feel free to write us, if you need further assistance,
Trustindex Team

May 21, 2023

It’s great this app is great for Shopify user, super easy to learn. Easy to navigate online with good open rate from customers

Welti Design Co.
United States
4 months using the app
Trustindex replied August 8, 2023

Thank you!
Feel free to write us, if you need any assistance,
Trustindex

January 29, 2024

Ottima nella sua semplicità. L'automatismo per l'invito alla recensione è semplice e comprensibile. Non molte opzioni ma quelle presenti bastano e avanzano.

Outlet Parfums Store
Italy
9 minutes using the app
June 14, 2023

Setup was easy, simple interface and customisable settings that makes it effectively suit any sort of business.

A&S Welding & Electrical
Australia
About 2 months using the app
Trustindex replied August 8, 2023

Thank you!
Feel free to write us, if you need any assistance,
Trustindex

September 3, 2023

That's not free as advertised-they don't allow to test even speed of website after installing their app and
ask for money on a second day again and again...I've emailed them with a request to test speed more, then they turned off all the widgets and asked for payment. But I managed to test the speed and performance on 5 places - everywhere my site slowed down dramatically due to their scripts...
Deleted as scammers. Uri, PonomaSteel.com

Ponoma
United States
7 days using the app
Trustindex replied January 24, 2024

Hi,

This app is for collecting reviews on Shopify. You're referring to our website, where displaying reviews in widgets is available as well. On our website the widgets update and display reviews automatically with a paid subscrition. These are 2 separate services. This app is completely free to use.

Feel free to write us, if you need further assistance,
Trustindex

August 3, 2023

I tried this app and had problems with receiving the emails. Contacted tech support (the only way is via email). I did not receive any response. After waiting 2 days I uninstalled app.

Sheepscot River Pottery
United States
2 days using the app
Trustindex replied August 8, 2023

Hi Sheepscot River Pottery,

We apologize for the inconvenience!
The issue is solved now!

Feel free to write us, if you need any assistance,
Trustindex