Customer Support Agent

Pricing: Free
Rating: 0.0 (0 Reviews)
Developer: Penguin Secret Agency Vietnam

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Automatically answers customer questions using your product details and order information.

This app helps merchants handle customer inquiries by using store product data and order information to generate accurate replies. After installation, it learns the store’s catalog and order details to assist with common questions about products, availability, shipping, and order status. This reduces manual support work and helps merchants respond to customers more efficiently.

Answer customer questions using product and order information
Learn store catalog and order data after installation
Support replies for product details, shipping, and order status

Languages

English

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Support

App support provided by Penguin Secret Agency Vietnam.

Resources

Developer

Penguin Secret Agency Vietnam

Riverton, WY, US

Launched

May 12, 2026

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

Sensitive data

Name, physical address
Device and activity data

Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner, blog contributors

Store owner

Name, email address, phone number, physical address
Blog contributors

Email address, IP address, browser and operating system

View and edit store data:

Customers, products, orders, discounts, gift cards, marketing, store analytics, Shopify Payments, Online Store, Shopify admin

View customers

Customer data
View products

Inventory, products, publications of products on sales channels, collections
Edit orders

Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, all order history, returns, shipping information, third-party fulfillment
View discounts

Discount codes and promotions
View gift cards

Gift cards
View marketing

Marketing events
View store analytics

Analytics, custom pixels, web pixels, reports
View Shopify Payments

Shopify Payments accounts, Shopify Payments disputes
Edit Online Store

Checkout page, Online Store pages, Online Store script tags, theme, Online Store page content on a path controlled by the app
View Shopify admin

Legal policies
View other data

Locales, price rules