CustomerSure

CustomerSure

From $199/month. 14-day free trial.
Rating (5)
Reviews
Developer

About this app

Launched

May 22, 2012

Integrates with

Xero, Zendesk, Helpscout, Webhooks

You know that the key to growth is loyal, satisfied customers and a great reputation. But the more you grow the harder it gets to keep service at the level you want it to be. Dealing with customer feedback is the best way to improve service, and CustomerSure simplifies the headaches of collecting feedback that all growing stores experience. CustomerSure automatically sends a simple, fast feedback form to every customer after they've received their order, so you can ensure...

You know that the key to growth is loyal, satisfied customers and a great reputation. But the more you grow the harder it gets to keep service at the level you want it to be. Dealing with customer feedback is the best way to improve service, and CustomerSure simplifies the headaches of collecting feedback that all growing stores experience. CustomerSure automatically sends a simple, fast feedback form to every customer after they've received their order, so you can ensure... more

Pricing

14-day free trial

Shopify Starter

$199/month

  • Real-time customer fedback
  • Comprehensive follow-up features
  • NPS and CSAT reports & analysis
  • Branding
  • For up to 2500 orders per month

Pro

$499/month

  • Real-time customer fedback
  • Comprehensive follow-up features
  • NPS and CSAT reports & analysis
  • Branding
  • For up to 10,000 orders per month

Enterprise

$1,499/month

  • Real-time customer fedback
  • Comprehensive follow-up features
  • NPS and CSAT reports & analysis
  • Branding
  • For up to 50,000 orders per month

Shopify Starter

$199/month

  • Real-time customer fedback
  • Comprehensive follow-up features
  • NPS and CSAT reports & analysis
  • Branding
  • For up to 2500 orders per month

Pro

$499/month

  • Real-time customer fedback
  • Comprehensive follow-up features
  • NPS and CSAT reports & analysis
  • Branding
  • For up to 10,000 orders per month

Enterprise

$1,499/month

  • Real-time customer fedback
  • Comprehensive follow-up features
  • NPS and CSAT reports & analysis
  • Branding
  • For up to 50,000 orders per month

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

13 reviews

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 9, 2015

Wow. I am really impressed with the simplicity of this app. This app makes it so easy to connect with your customers on a deeper level and find out how you can make their shopping experience optimal. I really like the fact that you can use a survey template, or create your own questions. This customization can do wonders for both you and your customers in meeting their needs!

rplawn
Canada
September 3, 2014

We were contacted by CustomerSure and while hesitant at first, we couldn't be happier that we started using their platform. Off the bat, they have some of the best customer service we have experienced. They are almost always available and when we wanted a few customized things to work into our site, they were happy to help in any way they could. Seriously good stuff! It has since streamlined our entire customer service department and the feedback surveys have been a huge help in answering concerns and complaints we would have otherwise not known about. I'd give it more starts if I could!

Death Wish Coffee Company
United States
Time spent using app: Almost 3 years
July 16, 2014

We've been using CustomerSure for over 2 years and we love it! Easy setup, great customer support, and a terrific way to make sure we keep delivering a top-notch customer experience!

ShoeMe.ca
Canada
Time spent using app: Almost 5 years

About this app

Launched

May 22, 2012

Integrates with

Xero, Zendesk, Helpscout, Webhooks

Built by CustomerSure

About CustomerSure

5 average rating

10 years building apps for the Shopify App Store

Support

Send a message

+44 191 695 6910

support@customersure.com

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