Powerful new features, services and plugins for your Shopify store

All Apps / Customer Service / CustomerSure



Price: $199.00 / month Free Trial: 14 days More info
  • Gain Customer Insights
  • Measure & Improve Customer Satisfaction
  • Increase Repeat Business & Referrals

Award Winning Customer Feedback Software

Everyone in business knows that the key to growth is loyal, satisfied customers and a sparkling reputation.

But the more you grow the harder it gets to keep service at the high level you want it to be.

CustomerSure was built to give growing businesses complete control over customer satisfaction. By collecting feedback automatically you can know for sure that everything's OK, or you can find & fix any problems straight away.

Set up your brand new satisfaction system within minutes to get real-time customer feedback that will accelerate the growth of your Shopify store.

  • Automatically gather feedback for every order you process

  • Act on responses immediately to boost loyalty

  • Save time with in-built survey templates designed by experts

  • Easily configure branding & settings for complete control

  • Gain actionable insights into how customers feel

  • Use powerful analytics to identify strengths and weaknesses

  • Increase repeat business and word of mouth referrals

Fully Automate Satisfaction Surveys

Managing an online store is time-consuming, and even though customer satisfaction is key to your store’s success, it can be hard to find the time to ask your customers what they think.

CustomerSure automatically sends a simple, fast feedback form to every customer after they've received their order (subject to a frequency limit you choose), so you can ensure satisfaction every time.

Manage & Respond to Feedback

When customers send their feedback it is delivered directly to your customer service dashboard. From here you can respond to their comments and make sure everyone is satisfied.

Then at leisure you can use the powerful reports and analytics
to identify patterns and trends in all the data you've collected. You'll uncover strengths and weaknesses that will help you improve your online business.

Use Guides & Templates Built by Satisfaction Experts

Want to get valuable customer insights, but not sure what to ask? Relax. We’ve built our customer feedback expertise into a set of templates suitable for all online business, and they’re ready to send from the moment you start your free trial.

But if you prefer to build your own surveys, ask your own questions, and design your own email templates then you'll find our software is fully-flexible.

Receiving Actionable Customer Feedback is Effortless

There’s nothing technical to learn. CustomerSure is fully-integrated with Shopify already, so in a couple of minutes you can start gathering customer feedback, automatically, every time a customer receives their order.

Our clean, simple interface gives you total control over customer satisfaction.

How CustomerSure is Different

Our approach to customer feedback is unique because it's laser-focused on making feedback a great experience for the customer. Fast, simple and all about results.

For the store owner it's good news too. It's simple, it's fully automated and it frees you up to focus on building a great business, confident that your customers are happy.

Designed by experienced customer service specialists, built by the finest software engineers, and refined by the feedback from our own loyal customers, hundreds of companies around the world rely on CustomerSure.

There's no risk and no obligation. Why not start your free trial and take control of customer satisfaction today?

CustomerSure reviews (13)


Wow. I am really impressed with the simplicity of this app. This app makes it so easy to connect with your customers on a deeper level and find out how you can make their shopping experience optimal. I really like the fact that you can use a survey template, or create your own questions. This customization can do wonders for both you and your customers in meeting their needs!


Very nice looking app, I will use the free trial for my website. Thanks!


We were contacted by CustomerSure and while hesitant at first, we couldn't be happier that we started using their platform. Off the bat, they have some of the best customer service we have experienced. They are almost always available and when we wanted a few customized things to work into our site, they were happy to help in any way they could. Seriously good stuff! It has since streamlined our entire customer service department and the feedback surveys have been a huge help in answering concerns and complaints we would have otherwise not known about. I'd give it more starts if I could!


We've been using CustomerSure for over 2 years and we love it! Easy setup, great customer support, and a terrific way to make sure we keep delivering a top-notch customer experience!


Customers often rely on reading independent reviews when making their final purchase decisions. Customer Sure adds credibility to our offer.


I love this app. Its a great time saver for me. Has reduced my number of phone calls, looks professional and is really easy to understand and use both for myself and customers. The support team is outstanding.


This is just great! Love the way it's laid out. We've got lots of customer testimonials thanks to this app. Thank you for making it so user-friendly.


We've been using CustomerSure for a while now and think its a brilliant App. It's really helped us understand our customers and constantly improve our service. Fantastic guys, keep up the good work!


One of the BEST apps we have used in our store, very easy to use and it gives back a LOT of useful information and costumers insights. If you are serious about e commerce you should have this app.


I love CustomerSure, it helps create a perfect user friendly way of communicating for both the customer and store staff. The addition of a 'contact us' button on each page of the website is reassuring to customers, but not hassling and once clicked the little box allows you to choose what kind of contact you'd prefer, such as asking for help or feedback etc. Once the customer contacts the store, we are notified right away and the app has a very simple to use and well organised dashboard to ensure all queries are dealt with, the staff they've been assigned to and it allows full conversations with attachments etc. The app has definitely changed the feel of our site and it has definitely improved contact with our customers as we can respond quick and adequately which makes great customer service. Also, the auto feedback form is great and we've had a lot of customers respond as we can set our own relevant questions, time when to send it and customise it to feel non pushy! Overall great and the guys over at CustomerSure are awesome and always happy to help/ ask for ways to improve etc! 100% recommend this app.

$199.00 / month
14 days

Support & Sales

(415) 800-3497


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