CustomerSure

CustomerSure

by CustomerSure

Build a world-class customer feedback process

5.0 of 5 stars(13 reviews)

Be famous for great service

Collecting feedback benefits nobody. It's what you do with it that makes a difference. Find and fix problems for individual buyers.

Find & fix problems quickly

Know exactly which areas of your business are causing problems for buyers – staff, products, or anything else that's important to them.

Make it simple for customers

Customers give good feedback when they trust you. Send short surveys that respect their time, all triggered from your Shopify orders.


About CustomerSure

You know that the key to growth is loyal, satisfied customers and a great reputation.

But the more you grow the harder it gets to keep service at the level you want it to be.

Dealing with customer feedback is the best way to improve service, and CustomerSure simplifies the headaches of collecting feedback that all growing stores experience.

CustomerSure automatically sends a simple, fast feedback form to every customer after they've received their order, so you can ensure satisfaction every time. But more importantly, we provide you with the tools to deal with the feedback you receive.

  • Automatically gather feedback for every order you process
  • Act on responses immediately to boost loyalty
  • Save time with in-built survey templates designed by experts
  • Easily configure branding to suit your store
  • Gain actionable insights into strengths, weaknesses and how customers feel
  • Increase repeat business and word of mouth referrals

Dealing With Feedback

When customers send their feedback it is delivered directly to your inbox.

From here you can respond to comments and make sure everyone is satisfied.

Then, use powerful reports and analytics to identify patterns and trends in all the data you've collected. You'll uncover strengths and weaknesses that will help you improve your online business.

Use Guides & Templates Built by Satisfaction Experts

We’ve built our years of customer feedback expertise into a set of survey templates, and they’re ready to send from the moment you start your free trial.

But if you prefer to build your own surveys, ask your own questions, and design your own email templates then you'll find our software is fully-flexible.

Receiving Actionable Customer Feedback is Effortless

There’s nothing technical to learn. CustomerSure is fully-integrated with Shopify already, so in a couple of minutes you can start gathering customer feedback, automatically, every time a customer receives their order.

Our clean, simple interface gives you total control over customer satisfaction.

How CustomerSure is Different

Our approach to customer feedback is unique because it's laser-focused on making feedback a great experience for the customer. Fast, simple and all about results.

For the store owner it's good news too. It's simple, it's fully automated and it frees you up to focus on building a great business, confident that your customers are happy.

Designed by experienced customer service specialists, built by the finest software engineers, and refined for 8 years by the feedback from our own loyal customers, hundreds of companies around the world rely on CustomerSure.

There's no risk and no obligation. Why not start your free trial and take control of customer satisfaction today?

Integrates with

  • Xero,
  • Zendesk,
  • Helpscout,
  • Webhooks

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Shopify Starter

$199/month

  • Real-time customer fedback

  • Comprehensive follow-up features

  • NPS and CSAT reports & analysis

  • Branding

  • For up to 2500 orders per month

Pro

$499/month

  • Real-time customer fedback

  • Comprehensive follow-up features

  • NPS and CSAT reports & analysis

  • Branding

  • For up to 10,000 orders per month

Enterprise

$1,499/month

  • Real-time customer fedback

  • Comprehensive follow-up features

  • NPS and CSAT reports & analysis

  • Branding

  • For up to 50,000 orders per month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 13 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
  • 4 of 5 stars
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  • 3 of 5 stars
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  • 2 of 5 stars
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  • 1 of 5 stars
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Most recent reviews

rplawn

Wow. I am really impressed with the simplicity of this app. This app makes it so easy to connect with your customers on a deeper level and find out how you can make their shopping experience optimal. I really like the fact that you can use a survey template, or create your own questions. This customization can do wonders for both you and your customers in meeting their needs!

Death Wish Coffee Company

We were contacted by CustomerSure and while hesitant at first, we couldn't be happier that we started using their platform. Off the bat, they have some of the best customer service we have experienced. They are almost always available and when we wanted a few customized things to work into our site, they were happy to help in any way they could. Seriously good stuff! It has since streamlined our entire customer service department and the feedback surveys have been a huge help in answering concerns and complaints we would have otherwise not known about. I'd give it more starts if I could!

ShoeMe.ca

We've been using CustomerSure for over 2 years and we love it! Easy setup, great customer support, and a terrific way to make sure we keep delivering a top-notch customer experience!