DarkShepherd

Find orders that need attention, understand why, and know the next step to take.

DarkShepherd helps Shopify teams identify orders where the status does not match what should be happening next. It flags paid orders that remain unfulfilled and fulfilled shipping orders missing tracking, then explains why the order was flagged, what was checked, what is still unknown, and the next step to take. Each investigation includes an action plan, owner, status, notes, and history so teams can move from detection to resolution in one place.

• Flags paid orders that remain unfilled and need attention.
• Detects fulfilled shipping orders that are missing tracking.
• Explain why an order was flagged and give the next step to take.
• Provides a clear action plan to move each investigation toward resolution.
• Tracks owner, status, notes, and investigation history in one place.