Forget about the app, the worst service by delhivery. we are been associated with the delhivery from past couple months. we never thought of facing a pathetic response from the staff working with them. We are a honey selling firm based in vijayawada and entered agreement with delhivery. One of the package ordered by our customer supposed to be delivered on Sunday. But due to holiday, she asked to deliver on Monday i;e 19/10/2020. On Tuesday evening 20/10/2020, i received a mail stating that package is poorly packed and also updated in Portal. Customer has taken the picture and shared on digital platforms. The package is good,when they took from us. The package is good, when they called the customer to deliver. The package is good, after one day. After two days, they sent mail stating my package is poorly done. The product is honey and is in liquid state, which cannot be disguised the faults with packing. The people with gross negligence made a mistake and my firm's reputation is at stake. When i tried to talk about this issue, the concerned staff Mr. Sailendranath had cut the phone and not responding to our numbers. The recording is with us, how rude his behaviour was, while speaking about the issue.
We raised a complaint with consumer forum for the extraordinary response given by Mr. Shailendranath. Its been 7 days, no response from them. continuously sending mails but no response.
Its the fate, if people still use delhivery.

While the service is great, app is very OUTDATED! It doesn't even allow shipping notifications to customer. Waiting for a better update.

Nothing against the functioning of the App and it's integration with Shopify. But the company,
Delhivery cheated us. They marked false attempts, as we contacted the customer about the order because Delhivery reported customer rescheduled. We were surprised that the customer did not receive any contact from them other than a text message that your order is out for delivery. We have come across that Delhivery makes more in RTO. They would not attempt to deliver but are happy to return the items after 4 to 5 days. When we complain, they say write an email. We are soon switching to another delivery provider.
The Account Manager, Anisia and Pankaj Rawat, do not take responsibility and would ask us to keep writing them when a ticket is generated for Support. We are looking out for a promising solution. If you're starting with a new business, and do not care about profits, go with them. If you're serious about business and wish to save money on Shipping Cost. Look for an alternative.