Delighted Post‑Delivery Survey
- Pricing
-
Free plan available. Free trial available.
- Rating
- 4.5 (7)
- Developer
- Delighted, LLC
Featured images gallery
Automatically send post-delivery surveys measuring customer experience, including NPS, CSAT and more
Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signals of customer loyalty using Delighted's range of survey options. Resolve pain points: Delighted's reporting makes it easy to understand key customer pain points and product feedback so you can quickly act! Delighted offers 50+ integrations, making it simple to layer customer feedback into eCommerce tools like Klaviyo, Gorgias, Zapier & Slack.
- Simply connect Delighted to your Shopify store and select the survey delay
- Use survey templates for post-delivery surveys NPS, CSAT, 5-star, and more
- Customize your logo and brand for a beautifully branded survey design
- Real-time responses will appear in the dashboard to track trends overtime
- Works with Shopify POS to capture feedback for customers buying in stores!
Languages
English
Works with
- Slack
- Klaviyo
- Zendesk
- Zapier
- Mailchimp
- Hubspot
Categories
Form customization
Submission management
Pricing
External charges may be billed by Delighted, LLC separately from your Shopify invoice. Learn more
Free Starter
Free
- 50 responses/ month
- 1 user
- 1 Templates Project
- Unlimited Surveys
- 35 Free integrations (Shopify, Klaviyo, Slack, Zendesk, Gorgias)
Premium
$249 / month
or $2,688/year and save 10%
- 500 responses/ month
- 10 users
- Unlimited Templates
- Unlimited Surveys
- Premium Integrations (Salesforce, Segment, Hubspot, Gladly)
7-day free trial
Premium Plus
$499 / month
or $5,388/year and save 10%
- 1,000 responses/ month
- 20 users
- Unlimited Templates
- Unlimited Surveys
- Premium Integrations (Salesforce, Segment, Hubspot, Gladly)
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (7)
Delighted works great, but I want to be able to share the feedback from the surveys live on the site.
Thank you for reviewing our app! Delighted has options to share feedback live on your site, including our Testimonials feature. Send us a note at hello@delighted.com and we' ...
Do yourself a favor and get Delighted.
Delighted is fantastic for three reasons:
1) It's a slick piece of software (easy to install, easy to use, easy to understand) that helps you understand what your customers are thinking. You know might know who your unhappy customers are and who your happy customers are, but do you know the ones that are "sort of pleased"? The ones that "would have loved the ...
This is my favorite app. The lean/clean format is unobtrusive to my valued customers and lets them know I'm listening and that I care. Because Delighted reaches out to my customers, it's easy for them to report a problem or give praise. Because my customer response comes to me immediately (via email), I can say thanks or fix things on the spot. A real win-win app.
Always great to hear about organizations, like yours, that quickly act on customer feedback. Excellent work!
We've been using Delighted for NPS for a while now and it's been incredible! Easy to use and implement and gets right at the heart of our voice of the customer!
Thanks so much! Great to hear you're finding a ton of value in the integration.
Easily one of the best apps for Shopify. The interface, friendly support and high quality of product are just brilliant. And the communication you get back from the customers is invaluable.
If you didn't already I'd recommend installing it now - you won't look back :)
So good to hear you've found both our product and support to be helpful!
Support
App support provided by Delighted, LLC.
Resources
Developer
Launched
October 31, 2014
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