Flexport ‑ Logistics for All

We've been a Deliverr customer for over a year now.

We moved to them for 3PL services for our website fulfilment. All went well to begin with, they had nice systems and integrations. They weren't the cheapest, but the overall systems and service were good.

Then things started to go wrong. They stared charging long term storage fees at a truly eye watering rate. I understand they’re not a long ...

I would avoid this company until they are fully rolled up into Flexport and/or get their act together. Support has no real power over the warehouses they contract with, so your tickets go nowhere. I signed up with them to support my growing business and make things run more smoothly. Instead I spend more time babysitting them than the part-time shipper I had a year ago.

Not only is the app no longer supported, but the app also seems to allow automatically declined transactions to go through. Additionally, Flexport is unable to receive and process inventory adequately. So, your product will sit in limbo for several months before anyone can give you a reason or the help needed.

The acquisition of Deliverr into Flexport has been an absolute nightmare.

Terrible terrible terrible. Lost inventory, damaged inventory, inventory with incorrect tags making fulfilment impossible. Recernty their app deleted all of our location other than their own and migrated all of our inventory across other locations to the their own location. Dodgey and terrible to work with. Far more headaches than its worth

I use the app for about 6 months now 2 of wich it worked perfectly. then it says my shopify isn't connected and produce error when updating credentials. I tried contacting support for over a month and no solution. the customer service sucks