Delivery Estimation ‑ bysimpli , 17 reviews
The app is only for free, when used with 10 products or less. Very misleading and unacceptable policy
Oh good flag. In the new app store page format our team must have mixed up the settings.
Feel free to reach out to us directly whenever you need.
95% of our 1000+ stores use Delivery Estimation on less than 10 products so I'm not sure what part of it would be unacceptable?
Great app with a clean integration. I like the smooth Etsy style, which makes it simple for the customers to see when they receive the items.
Thanks guys! We'll keep shipping!
Great app love it. Makes everything look more professional and has improved me conversion rate. Nice job.
Thanks so much for the review, let us know if anything changes
Good app, does excactly what is promised, customizable and looks pretty great!
Only thing that I would like to add - an option to select shippins by regions(Europe, North America, South America etc).
Thanks for the review guys! We're on mission to ship new features ASAP over and over so we'll get this sorted for you!
Great app with great support! I had some issues with functionality and contacted the developer about it. Not only he replied in a day, he also went right there to fix it. We also talked about some other features I wish to see in the app and currently, they are in the works!
Thanks for the review guys! We're on mission to ship new features ASAP over and over so we'll get this sorted for you!
easy and efficient , it supports easy customization for delivery times .. Great support team and fast response thanks Mathew Quinn for help !!
Thanks for the review guys!
The app was working at first but then it stopped. I decided to email them about the issue I was having and got no response. I uninstalled the app and when I went back to reinstall the app is not available anymore. No heads up from this company that the app was no longer going to available. Very disappointed
Unfortunately I find this review highly misleading to all the stores that may find it and so I must add some facts here.
To the reader, please bear in mind this is a $5 a month app and we try to give the best customer service possible - most of the time at a complete loss.
You originally reached out on Sunday October 9th at 9:10pm
I responded Monday morning at 6:16am
You responded at 6:22am
I asked a specific question in my follow up at 6:42am offering to set it up for you
You did not respond so after 8 days I followed up on October 18th
You responded +24hours later on the 19th
A day later I took a look at your set up, and it appeared that you had set up the app incorrectly/misread the docs/misunderstood the set up video - no biggy that is on me to make clearer.
I then proceeded to fix your set up, and explained the issue so that it wouldn't happen again.
I also asked for a review.
You did not respond.
4 days later on the 25th of October you encountered a bug which meant you couldn't click buttons and emailed me at 9:44pm.
Before the team got to it, you then proceeded to uninstall the app and immediately try to reinstall it which caused another bug which made our app unavailable to you (one we were not aware of so thank you for flagging)
We then went to pick up the issue at 6am but whilst investigating it, discovered that you had left a 1 star review on the app listing, here.
The fact that we spent $100s on support does not bother us at all, but that we put in the time and effort, and set it up for you, and explained the issue and still received a 1 star review is heart breaking for a small business like ours.
After the review we continued to offer support to you in 2 subsequent emails that day including explaining again the logic in the app which you were originally stuck on.
3 days later (October 29th) at 8:06am we followed up in good faith again to see if you would like support in solving the issues.
To all prospective customers - we have an international dev team that handles support 24/7. We might not get to you immediately but we always get to you within a reasonable time frame and will spend hours and hours trying to solve your issues.
To Beyond Tumblers - No hard feelings at all. Good luck with the future and please do let us know if you have any issues.
Matt
Simpli Apps Owner
Amazing app! I love this app! I've increased sales by adding this app because now my customers know when they can expect to receive their product. Highly recommend this app! Matthew was a big help! 10 Stars!
Thank You - this means the world to us!
This is the app I've been looking for! Customer service a bit slow to respond but actually great app to have. Very helpful support staff and definitely recommend it to anyone.
Thanks guys!
TOP! This app is amazing and best on the market for delivery estimation! Design is wonderful too! Easy and accurate, one of my favorite apps ever! Thank you so much!