Reviews (103)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for improving website functionality and aesthetics, which helps boost conversion rates. It offers affordable, customizable templates and sections that are easy to use and update, with a user-friendly interface suitable for all skill levels. The app allows for custom CSS and custom block requests. It is noted for its performance and reliability, often compared favorably to Shopify's stability. Customer support, particularly from staff members Anne and Trudy, is exceptional, providing responsive, personalized assistance that enhances merchant satisfaction and loyalty.

January 5, 2024

I can only recommend this app! It's quite easy to use, with many settings and sections you can choose from to design your store exactly how you want it. Amazing feel and look overall. Customer support is also very responsive to help with any question!
We started with a paid theme when we launched our website last year, and honestly, you can go with just the free basic theme and use this app, you'll get so much more out of it!

Life Architekture
Germany
8 days using the app
Design Packs Inc replied January 19, 2024

Thank you for taking the time to leave a review! We totally agree that a free theme from Shopify + Design Packs is a fabulous combination (but paid themes are also fully compatible!) We're always here for you on support and always happy to help.

March 29, 2024

Design Pack sections work seamlessly and the team at Design Packs is prompt to respond when in need of minor tweaks to design elements.

Sheepdog Microphones
United States
7 months using the app
Design Packs Inc replied April 2, 2024

Thanks so much for taking the time to leave a review - we're so impressed with how you have leveraged Design Packs on your store. Can't wait to release new sections and see how you integrate them into your gorgeous designs!

January 18, 2024

Love this app. Gives many more options for designing my product pages. The support is very reliable too.

Toltano
United Kingdom
4 months using the app
Design Packs Inc replied February 21, 2024

Thanks so much for leaving a review! We're really glad that you are loving the app and are enjoying the added flexibility on your product pages. We're always here to help on support when you need us!

December 22, 2023

Highly recommend using this app!

It was so user friendly and it allowed me the freedom to design my store exactly the way I wanted - without the help (and fees) linked to hiring a developer. I could not be happier!

Frizz + Co™
Canada
8 days using the app
Design Packs Inc replied January 19, 2024

We really appreciate you taking the time to leave a review and are so happy that you are enjoying Design Packs. Love how you have styled the sections. Please don't hesitate to reach out if you have any questions or section suggestions. :)

November 28, 2023

Well designed, very good performance (no impact on speed), very good support.
Above all, the team is very responsive, knowleadgeable and forward pushing.
As a recomandation, I wish that they will make more youtube videos so we can learn. By the way, their videos are amazing as well.

Goodwatch
Canada
19 days using the app
Design Packs Inc replied December 7, 2023

We appreciate you leaving this review and especially mentioning the video tutorials. Trudy has put a ton of work into creating them, so we're so glad that you find them helpful. Also glad to hear that our emphasis on performance has not gone unnoticed - we aim to release the most performant sections possible and are pushing forward with improvements every day. Please let us know if there's anything else we can do to help!

December 1, 2023

Extremely professional and amazing customer service.
They took care of all our request to improve one of the sections to our necessities and done it perfectly.

Emporio Sirenuse
Italy
15 days using the app
Design Packs Inc replied December 7, 2023

Thank you so much for this kind review - we appreciate you taking the time to let others know about your experience. It was great to meet you for the live demo and your modal popup looks fabulous on your store (complimented by the gorgeous product photography). Please don't hesitate to reach out if we can be of any assistance!

December 1, 2023

Incredible, helpful customer service. This is an essential app to give your store a facelift. 11/10 would recommend

Knotty Tie Co.
United States
About 1 month using the app
Design Packs Inc replied December 7, 2023

Thanks so much for taking the time to leave us a review! We've really enjoyed working with you to push the limits of internal linking and absolutely love what you've done with your FAQ page. You have such a great design sense and it's lovely to see it working in tandem with Design Packs. Hope you have a wonderful rest of the year!

February 22, 2024

Great app. Really simple to use. Has really improved the look and feel of my website without paying for an expensive page Builder or a different theme.

ELLIE
United Kingdom
About 4 hours using the app
Design Packs Inc replied April 2, 2024

Really glad to hear that you are happy with the Design Pack sections! Thanks so much for taking the time to leave a review. Please let us know if there is anything we can do to help improve your experience with the app or integrating the sections with your store. We're always here to help! :)

January 12, 2024

Geweldige app, doet wat het moet doen, snel en makkelijk te configureren en super behulpzame support.

HUISLUXE
Netherlands
8 months using the app
Design Packs Inc replied January 19, 2024

Really appreciate you taking the time to leave a review - thank you! So glad that you're happy with the app and it does what it's supposed to do. Also appreciate the compliment on our support - please let us know if you have any questions or suggestions. We love hearing from users!

November 1, 2021

This is an amazing app with a killer set of templates and sections to choose from - what a valuable tool! It was an incredible resource that saved us tons of time, since no single theme seemed to have all the sections and styles we wanted. But Design Packs was there with a ton of options and first-rate customer support (like seriously good!) that helped us fill in any theme gaps and take our shop to the next level. We absolutely LOVED all the sections and templates we ended up using (especially “Shop the Look” - which the developers even helped us customize!!) Truly outstanding app and development team --- this one’s a keeper! Highly recommend it.

andrea elena
Canada
Over 2 years using the app