STAY AWAY. I was very reluctant to add this service. They promised lower DHL rates but the reviews said otherwise. I chose to believe my salesperson, Manva, and I had the exact same thing happen. The app would show lower rates to our customers at checkout and then Inxpress would bill us significantly more. And guess what.... they were are all over me to install and set this app up. After we starting having issues... nothing but crickets! STAY AWAY, terrible customer service and dishonest business practices!

I recently discovered that our DHL rates direct from Shopify and Shipstation were actually cheaper than InXpress. When I called to cancel my InXpress account, the rep asked me to send in some example shipments. Knowing this dude had done nothing on our behalf for the past 4 years, I kindly declined and asked him to close the account. He was extremely rude and refused to close the account, saying he "had to ask DHL". I ended up having to call InXpress corporate to complain.
Bottom line, if you like dealing with huckster salespeople, InXpress is the company for you. If you prefer having no BS in you life, just use the Shopify rates.

I have been a customer with InXpress since 2016. When the app update was introduced this year, everything started to go downhill. This year the app has been inconsistently returning rates to my customers that were $10-20 cheaper than the actual label purchase price. Before my holiday season started, I reached out in September of 2019 to troubleshoot the issues- and for 3 months I have had more headaches and problems with this app than any other service or app I have ever used. Customer service has been sloppy, slow, and honestly downright harmful to my business.

Corbin and Howard asked for access to my shopify store to check the backend of the app and Shopify settings to make sure it was reinstalled properly after they reinstalled the app in early December. I have a record of 3 logged visits from them, where someone with InXpress logins altered all International UPS rates, so my international customers were not seeing any of the lower rates offered by UPS. They also forgot to turn the DHL app back on, so for 5 days during my busiest period, international customers were not seeing any international rates at checkout. I spent about an hour chatting with the helpful support folks at Shopify who were able to pinpoint the problem as being an issue with InXpress, and also let me know my UPS rates had been altered. While InXpress was down, I turned on Shopify DHL rates to make them available to my customers. Corbin, or someone on the tech end with access turned off all my Shopify DHL rates without my permission, when I alerted them to the problem of their app not returning rates.

This has been such a shocking experience that InXpress would tamper with any shipping rates in my shop, let alone competitors rates without my permission is inexcusable. DHL has been great for my business and my international customers love the service, but InXpress is not honest, transparent or reliable at all.