Reviews (138)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app turns chargeback management from stressful and manual into largely automated and effective, saving significant money. They report lower dispute rates, better win ratios, and improved processor relationships, especially for high‑volume stores. Chargeback and PayPal alerts, automated evidence responses, shipping notifications, and refund rules are highlighted as key features. Many describe support as fast, knowledgeable, and proactive, especially with setup and configuration.
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Getting out of this app has been a real pain. I asked Disputifier to release my billing descriptor so I could move to another chargeback app, and after a week of back-and-forth it still hasn't been done — just delay after delay. Until they release it, my new provider can't enroll the descriptor, so I'm stuck in limbo with no alerts coverage.
Then, out of nowhere, I was told I have unpaid invoices. My card has been connected the entire time and I was charged regularly without any issue before. When I went to the invoices section of my account to check, the invoice they're referring to isn't even there. How can an invoice be unpaid if it was never issued or shown to me? They still can't explain it or finalize anything.
Installing is easy; leaving is not. I wouldn't recommend this app to anyone.
Abigail was absolutely amazing! I had a serious issue with automatic chargeback alert refunds from my previous service, and she took the time to understand exactly what happened. She helped configure Disputifier so I have manual control over Ethoca and CDRN alerts and added a rule to prevent automatic refunds on delivered orders. She explained everything clearly, answered all my questions, and made sure I understood how the system works going forward. Excellent customer support and highly recommend!
Thank you so much for taking the time to leave this review! It really means a lot.
I’m really glad Abigail was able to help you get everything sorted out.I’ll definitely share this with her, she’ll be really happy to hear that she was able to make things clearer and give you more control over your alerts.
Thanks again for trusting us and for the recommendation! We really appreciate it!
Fast responses and great customer service! The team was friendly, helpful, and quick to answer my questions. I really appreciated their support and the effort they made to ensure everything went smoothly.
Blad is really fast and fixed my problem right away.
Thank you so much for taking the time to leave this review! I’m really glad to hear Bladi was able to jump in, get to the bottom of the issue, and get everything sorted out for you so quickly. I’ll definitely make sure he sees your kind words, he’ll really appreciate it!
Great app and great support - they are always available to answer simple to complex inquiries. Does the job right for disputes
Thank you for the kind words! We’re so glad our team has been able to support you with everything and are always here if you need us. All the best!
Great app with helpful support. Easy to use and very effective for chargeback prevention. Highly recommended!
Thank you so much for the kind words! We’re glad you’re finding Disputifier easy to use and effective at preventing chargebacks. We really appreciate the recommendation!
really great and simple app to use. from what i know they the only one popular in the market that help alert paypal disputes as well before they turn into chargeback which is a great unique value they have. I highly recommend using them
Thank you for the thoughtful review! We’re so glad our PayPal alerts have been a valuable part of your experience. We really appreciate the recommendation and your support!
Diyosa is great and very professional, very helpful.
We're glad you're having a positive experience :)
We’ll be sure to share your kind words with Diyosa and are always here if you need us. Best!
Dani is very helpful in rectifying my issue and enquiries.
Thanks so much for sharing! We’re glad Dani was able to help resolve your issue and answer your questions. We’ll definitely pass along your kind words to her!
The team was very helpful in clarifying my concern.
Thank you for your feedback! We’re always happy to support your business needs, and our team is here whenever you need us. 😊
