Reviews (82)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for reducing chargebacks and saving time and money. It automates the chargeback process, improving success rates and revenue. The Chargeback Alerts system and automated data-driven responses enhance win ratios. Integration is seamless, with valuable analytics to prevent future disputes. Merchants praise the responsive and knowledgeable customer support, noting fast response times and effective communication for a positive user experience.
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After Disputifier was hacked, dealing with them became a complete mess.
We decided to leave, but they now refuse to release our billing descriptors unless we pay disputed invoices. They also tried to use a $1 Stripe payment to charge older invoices outside Shopify, which we never clearly authorized.
Holding critical payment infrastructure hostage over questionable invoices is extremely concerning.
Avoid.
SCAMS
i havent checked my invoices for a while.
checked recenlty and found out they been charging me +25% fees, and worse of all, they havent replied to any chargebacks, I lost all cases + been charged 25%. absolute scammers.
This review is simply untrue.
1) Our pricing is 20% of the value of chargebacks we respond to and win back successfully. It is impossible to be charged 25%, or charged for a lost or unresponded chargeback.
2) Your win rate is 71.2%. We have won 53/74 chargebacks for you.
3) All chargebacks have been responded, zero were missed or unresponded.
We suggest that you respond to our multiple attempts to contact you as it seems that you may be confused.
Needs to improve the exports features in multiple sections, mainly in the billing export, also some metrics from dashboards, because takes time to understand all those settings and real benefits we got. Even in the Docs don't have all the information to understand it. The customer support is doing better the past days.
Excellent app and even better customer service! Daniela helped me sort out my integrations, billing descriptors, and PayPal chargeback alerts quickly and efficiently. She was very knowledgeable, friendly, and gave me straightforward answers to all my questions. Thank you, Daniela! 5/5 stars.
Quick to respond and agents know their stuff. Able to assist with my queries in a matter of minutes. Thanks, Levie :)
A+ service and experience. Chris has been a huge help and guides me with great explanation and assistance. Highly recommend!
10/10 Customer support, they get back to you super quick, and actually help walk you through any issues your having.
Abigail was absolutely incredible to work with. Patient, thorough, and genuinely cared about getting everything right. As a small business, having support like this means everything. Could not recommend Disputifier more highly -- you are in good hands with this team.
Thank you so much for the amazing review! We truly appreciate your partnership and look forward to helping your business grow for years to come.
Luchi was very quick and responsive in helping me with my questions and concerns
Wish I could give -10 stars. Stay away from these mafias. Worst experience ever. This App is disgusting, It costed $317 for just two orders in the name of chargeback prevention. Stay away, do not use this service. I really doubt their 5 star reviews as well (Anyone can buy those reviews nowadays).
