Reviews (129)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is highly effective for preventing and managing chargebacks, reducing dispute rates, and improving win ratios—sometimes saving thousands and protecting processor relationships. They value pre‑chargeback alerts (Ethoca, CDRN, RDR, PayPal), automated evidence submission, configurable rules, and clear analytics. It’s praised for working across volumes, MIDs, and stores. Support is frequently described as fast, knowledgeable, and hands‑on during setup and disputes.
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Abigail was absolutely amazing! I had a serious issue with automatic chargeback alert refunds from my previous service, and she took the time to understand exactly what happened. She helped configure Disputifier so I have manual control over Ethoca and CDRN alerts and added a rule to prevent automatic refunds on delivered orders. She explained everything clearly, answered all my questions, and made sure I understood how the system works going forward. Excellent customer support and highly recommend!
After Disputifier was hacked, dealing with them became a complete mess.
We decided to leave, but they now refuse to release our billing descriptors unless we pay disputed invoices. They also tried to use a $1 Stripe payment to charge older invoices outside Shopify, which we never clearly authorized.
Holding critical payment infrastructure hostage over questionable invoices is extremely concerning.
Avoid.
Apologies for the delay in responding, and we appreciate you bringing your concerns to our attention.
We are currently awaiting a response from you regarding an email we sent about your request to transfer your billing descriptors to another provider.
We want to clarify that we do not hold transfer requests from merchants or prevent them from moving to another service provider. Our partnerships are built on mutual trust and respect, and we support merchants making the decision that is best for their business.
In this case, we see that you have had 7 stores enrolled with Disputifier over the past year, all of which have maintained strong coverage with no service-related issues. However, there are currently 9 outstanding invoices related to services provided across 3 of those stores. These invoices are for services that were actively used and benefited your stores.
Regarding the billing concern, we do not authorize charges outside of what a merchant has approved. We would be happy to review the specific invoices and the Stripe payment you referenced to better understand the situation and address any concerns.
Please reach out to us directly at hello@disputifier.com so we can review the details with you, provide a clear breakdown of the charges, and work toward resolving any outstanding questions.
Thank you.
Needs to improve the exports features in multiple sections, mainly in the billing export, also some metrics from dashboards, because takes time to understand all those settings and real benefits we got. Even in the Docs don't have all the information to understand it. The customer support is doing better the past days.
Blad is really fast and fixed my problem right away.
Great app and great support - they are always available to answer simple to complex inquiries. Does the job right for disputes
Thank you for the kind words! We’re so glad our team has been able to support you with everything and are always here if you need us. All the best!
really great and simple app to use. from what i know they the only one popular in the market that help alert paypal disputes as well before they turn into chargeback which is a great unique value they have. I highly recommend using them
Thank you for the thoughtful review! We’re so glad our PayPal alerts have been a valuable part of your experience. We really appreciate the recommendation and your support!
Diyosa is great and very professional, very helpful.
We're glad you're having a positive experience :)
We’ll be sure to share your kind words with Diyosa and are always here if you need us. Best!
Dani is very helpful in rectifying my issue and enquiries.
Thanks so much for sharing! We’re glad Dani was able to help resolve your issue and answer your questions. We’ll definitely pass along your kind words to her!
The team was very helpful in clarifying my concern.
Thank you for your feedback! We’re always happy to support your business needs, and our team is here whenever you need us. 😊
Diyosa onboarded PayPal Wallet no problem. Will use them for my other MIDS in the future for sure
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