Reviews (78)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for reducing chargebacks and saving time and money. It automates the chargeback process, improving success rates and revenue. The Chargeback Alerts system and automated data-driven responses enhance win ratios. Integration is seamless, with valuable analytics to prevent future disputes. Merchants praise the responsive and knowledgeable customer support, noting fast response times and effective communication for a positive user experience.
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SCAMS
i havent checked my invoices for a while.
checked recenlty and found out they been charging me +25% fees, and worse of all, they havent replied to any chargebacks, I lost all cases + been charged 25%. absolute scammers.
This review is simply untrue.
1) Our pricing is 20% of the value of chargebacks we respond to and win back successfully. It is impossible to be charged 25%, or charged for a lost or unresponded chargeback.
2) Your win rate is 71.2%. We have won 53/74 chargebacks for you.
3) All chargebacks have been responded, zero were missed or unresponded.
We suggest that you respond to our multiple attempts to contact you as it seems that you may be confused.
Terrible software. Most disputes still go through anyway, making the service almost pointless. Support has been completely useless, and multiple times they simply closed the chat when I asked why disputes kept being received without alerts or whether my payment processor integration was even set up correctly.
On top of that, we were charged for multiple false alerts. After disputing them, the cases just stayed “under review” for months, seemingly hoping we would forget about them, only to later find out they were never refunded.
Overall, a very frustrating experience and a complete waste of money for us.
Needs to improve the exports features in multiple sections, mainly in the billing export, also some metrics from dashboards, because takes time to understand all those settings and real benefits we got. Even in the Docs don't have all the information to understand it. The customer support is doing better the past days.
Excellent app and even better customer service! Daniela helped me sort out my integrations, billing descriptors, and PayPal chargeback alerts quickly and efficiently. She was very knowledgeable, friendly, and gave me straightforward answers to all my questions. Thank you, Daniela! 5/5 stars.
Abigail was absolutely incredible to work with. Patient, thorough, and genuinely cared about getting everything right. As a small business, having support like this means everything. Could not recommend Disputifier more highly -- you are in good hands with this team.
Thank you so much for the amazing review! We truly appreciate your partnership and look forward to helping your business grow for years to come.
A+ service and experience. Chris has been a huge help and guides me with great explanation and assistance. Highly recommend!
10/10 Customer support, they get back to you super quick, and actually help walk you through any issues your having.
This app is fantastic, and the team behind it is just as impressive. Mark and his team always provide excellent support, give clear and professional answers, and truly know their stuff.
Every question I’ve had has been explained clearly, and it’s obvious they’re very knowledgeable in this space. This is by far the best, most secure, and most trustworthy chargeback app available. Easy 5 stars.
Thanks so much for your wonderful review! We truly appreciate the opportunity to protect your business and look forward to our continued partnership!
Luchi was very quick and responsive in helping me with my questions and concerns
Abigail has helped me twice now and has been super quick and knowledgeable. Very valuable employee!
