Reviews (52)
Refine
-
By rating
I had a very bad experience with this app. After months with no alerts and $0 charges, Disputifier suddenly billed me $799 without my consent, claiming that a price increase they emailed months ago automatically counted as approval. At no point did I accept or reactivate anything.
Their support kept insisting that silence equals consent and refused to issue a refund, even though their service had been inactive for months.
Be very careful with this app
Hi there,
We apologize for any confusion. When you received a spike in chargebacks in September 2025, these were covered by RDR. RDR is a program designed to prevent Visa chargebacks. On January 1 2025, RDR pricing changed across the board for ALL businesses using RDR, not just Disputifier. We sent several notifications regarding this prior to January 1 2025 and also offered a partial refund for the inconvenience.
If you read any review about this app, read this one.
I installed Disputifier in December to use their Chargeback Alerts system only. I was told there were no commitments, that I could leave anytime, and that there were no strings attached. That turned out not to be true.
On January 9, I emailed requesting a transfer to another provider.
On January 12 and January 15, after uninstalling the app, I explicitly asked them to disable all alerts, cancel my subscription, and confirm that I would not be charged any future fees.
Their response was essentially:
“Your subscription hasn’t been canceled because the transfer isn’t complete. Do you want us to disable alerts even though that would leave your store unprotected?”
I replied clearly the next day:
“Yes, please stop alerts with Disputifier ASAP.”
At that point, any reasonable person would expect billing to stop. It was very clear.
They continued charging me anyway.
When I noticed I was still being charged, I asked for a refund, their justification was that I had requested both a transfer and disablement.
Last time I checked you can request both, I clearly asked them to stop charging me and stop all alerts. They even asked if I want to proceed leaving my store "Unprotected" and I said "Yes" but continued to charge me.
It wasn't just one email either. I have multiple emails clearly stating:
- Disable alerts
- Cancel the subscription
- Stop all future charges
Despite that, charges continued.
To make things worse, when I pointed out the charges (roughly $400), I was told after 60 emails going back and forth arguing my case that they hadn’t charged me at all. Lol. I was shocked cause why not even bring that up in the first place?
When I checked my billing I was like oh they're lying again, I AM being charged and showed a spreadsheet of the charges day by day and how much it was.
I was then asked where I found that billing information. That's when I knew Chris was just rage baiting me and wasting my time as this is their app, they know where billing is and is plainly visible in the app’s own billing settings.
At that point it was clear this wasn’t a misunderstanding, but a refusal to take responsibility.
I’ll be sharing the full email thread publicly on Reddit as well so others can see exactly how this was handled.
Use this app with extreme caution. If you ever need to leave, don’t expect it to be simple, or honest.
BTW I never leave Shopify reviews, $400 is nothing compared to the big picture but it's more about how they treat their customers that was shocking to me so I had to let you guys to know.
Hi there,
As we already confirmed, you weren't charged for any alerts received January 9 onwards. Even though alerts that were received after January 9 show in your billing tab within Disputifier, the charges were not initiated, nor could they have ever been initiated since you had uninstalled Disputifier.
It seems this is a misunderstanding as your complaint is regarding $400 in charges that were never billed to you.
Please feel free to contact us for any further clarification.
Highly recommend this. They save your relationship with processors and the owner Mark has been extremely helpful. One of the best apps you can use on the app store.
Do not recommend this app. Did not prevent any chargeback on both stores I am using it. In fact, they charged me for an alert received long after the actual chargeback came through.
Furthermore, their support staff is terrible.
Hi there,
You setup RDR and Ethoca alerts, but all of your chargebacks were on PayPal. We offer PayPal alerts to prevent these types of disputes, but you did not activate PayPal alerts.
RDR and Ethoca provide no benefit to preventing PayPal disputes. Only PayPal alerts (a separate activation process) can help here.
Furthermore, you were never charged for any alerts on "Martina Portorož".
Please reach out to our support team for any further clarification.
This app is a must have and have helped us combat fraudulent chargebacks. Casey was very helpful and quick in the support chat.
Abigail was of great support today! Customer service is worth the 5 stars!
Chris has been amazing to work with. Super responsive, clear, and helpful with every step of the setup. He explained everything in detail, answered my questions right away, and made the whole process much easier. I really appreciate the support — great experience overall!
Casey was extremely helpful! Checked on our account and solved our issues so fast.
I really do like the app and alot of people are praising it for its quality.
their customer service alright, there is one person that is very clean and serious for his job, "Chris" really helped me up setting disputifier up so it can handle all types of chargebacks making it quick and easy to setup...
app is really recommended when you work with online payments!!!
Highly recommend for anyone that is looking to mitigate payment holds on high volume shopify stores. Chris is an amazing customer support rep!