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Answer order, return, shipping, and product questions from your store content. Escalate hard cases.
DocMind helps small Shopify teams answer repetitive support questions from approved store content. Import products, pages, policies, and FAQs, then test AI answers before turning on a storefront widget. It is designed for practical customer service workflows such as order status, returns, shipping, and product questions, with human handoff when the answer is uncertain.
- Import products, pages, policies, and FAQs into one support knowledge base
- Test AI answers for shipping, returns, products, and order questions
- Add a storefront chat widget through a Shopify theme app extension
Languages
English
Categories
Channels
Workflow automation
Pricing
Choose the plan that best fits your business.
Starter
$9.90 / month
or $99/year and save 17%
Features
- 200 AI replies per month
- Unlimited Instant Answers
- Live order status (order + email check)
- Email ticket capture
- First trial: 14 days, 200 replies total
14-day free trial
Personal
$29 / month
or $290/year and save 17%
Features
- 1,000 AI replies per month
- Unlimited Instant Answers
- Live order status (order + email check)
- Email ticket capture
- First trial: 14 days, 200 replies total
14-day free trial
Standard
$59 / month
or $590/year and save 17%
Features
- 2,000 AI replies per month
- Unlimited Instant Answers
- Live order status (order + email check)
- Email ticket capture
- Remove DocMind branding
- First trial: 14 days, 200 replies total
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by DocMind.
Resources
Launched
October 12, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Email address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View store data:
Customers, products, orders, Online Store, Shopify admin
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View customers
Customer data
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View products
Products, collections
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View orders
All order history for the last 60 days
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View Online Store
Online Store pages
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View Shopify admin
Legal policies
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