We help retailers around the world create e-commerce returns experiences that attract customers, create differentiation and foster loyalty. Doddle’s digital returns platform allows customers to book returns, choose a location, give a return reason and updates them on their return and refund status with fully branded communications. Retailers get massively improved visibility of their returns operations and a clear picture of customer behavior; plus the capability to go paperless.

e-Commerce returns harbour avoidable costs such as pre-printed, non-recyclable labels and logistics costs back to the distribution center. Doddle’s Returns Platform digitizes the returns journey enabling retailers to reduce costs, improve sustainability & drive customer loyalty.

Doddle Returns Features:

• Digitized end-to-end returns journey
• Fully customizable retailer branded returns portal
• Retailer branded customer communications
• Paperless returns with an option to print a label
• Integrated returns tracking
• Capability to offer paid or free returns
• Return rule settings e.g. non-refundable items
• Return approval options
• Returns data dashboards

Get set-up in three easy steps

1. Download the Shopify App
2. Reach out to Doddle via our email address for a demo and contract
3. Complete an easy 2 hour onboarding process with our onboarding team

Doddle Returns is currently available in U.S. only