FREE Returns Portal

by Doddle

QR code printerless returns, dynamic rules engine, exchanges

16 reviews
Free to install. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: no impact to your online store

Key values section

Improve Customer Experience

No more pre-printed labels! Consumers book their return online and get a QR code which they can take to over 32,000 locations nationwide

Reduce Operational Costs

Fully automate your returns by setting custom rules for non-returnable items, returns windows and return approvals

Easy Two Step Integration

Simply download the app, complete to contact form and a quick on boarding process

  • Customer Enters Order ID
  • Customer Selects Item To Return
  • Customer Selects Reason Code
  • Customer Selects Paperless Return or Print Label
  • Customer Can Select Drop Off Location
  • Tiered pricing
  • Customer Enters Order ID
  • Customer Selects Item To Return
  • Customer Selects Reason Code
  • Customer Selects Paperless Return or Print Label
  • Return Booked
  • Customer Can Select Drop Off Location
  • Customer Enters Order ID
  • Customer Selects Item To Return
  • Customer Selects Reason Code
  • Customer Selects Paperless Return or Print Label
  • Customer Can Select Drop Off Location
  • Tiered pricing
  • Customer Enters Order ID
  • Customer Selects Item To Return
  • Customer Selects Reason Code
  • Customer Selects Paperless Return or Print Label
  • Return Booked
  • Customer Can Select Drop Off Location
FREE Returns Portal

FREE Returns Portal

Doddle’s digital returns platform allows customers to book returns, choose a location, give a return reason and updates them on their return and refund status with fully branded communications.

Doddle Returns Features:

  • Digitized end-to-end returns journey
  • Fully customizable retailer branded returns portal
  • Retailer branded customer communications
  • Paperless returns with an option to print a label
  • Integrated returns tracking
  • Capability to offer paid or free returns
  • Return rule settings e.g. non-refundable items
  • Return approval options
  • Returns data dashboards

Get set-up in two easy steps

  1. Download the Shopify App
  2. Complete the contact form

Doddle Returns is currently available in U.S. only. We offer a free plan and paid-for plans.

More About Doddle

We help retailers around the world create e-commerce returns experiences that attract customers, create differentiation and foster loyalty.

e-Commerce returns harbor avoidable costs such as pre-printed, non-recyclable labels and logistics costs back to the distribution center. Doddle’s Returns Platform digitizes the returns journey enabling retailers to reduce costs, improve sustainability & drive customer loyalty.

Launch date

December 10, 2020
FREE Returns Portal

FREE Returns Portal

Doddle’s digital returns platform allows customers to book returns, choose a location, give a return reason and updates them on their return and refund status with fully branded communications.

Doddle Returns Features:

  • Digitized end-to-end returns journey
  • Fully customizable retailer branded returns portal
  • Retailer branded customer communications
  • Paperless returns with an option to print a label
  • Integrated returns tracking
  • Capability to offer paid or free returns
  • Return rule settings e.g. non-refundable items
  • Return approval options
  • Returns data dashboards

Get set-up in two easy steps

  1. Download the Shopify App
  2. Complete the contact form

Doddle Returns is currently available in U.S. only. We offer a free plan and paid-for plans.

More About Doddle

We help retailers around the world create e-commerce returns experiences that attract customers, create differentiation and foster loyalty.

e-Commerce returns harbor avoidable costs such as pre-printed, non-recyclable labels and logistics costs back to the distribution center. Doddle’s Returns Platform digitizes the returns journey enabling retailers to reduce costs, improve sustainability & drive customer loyalty.

Launch date

December 10, 2020

Pricing

Free to install

Additional paid-for tiers available

Reviews

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    88% of ratings are 5 stars
    14
  • 4 of 5 stars
    6% of ratings are 4 stars
    1
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    6% of ratings are 1 stars
    1
View all 16 reviews
5 of 5 stars
March 16, 2022

The Kindness Cause

I just added the Doddle Returns portal to my site and it looks great! It's very easy to use and I love that I'm not paying a monthly fee to use this app since I am just starting out. I'm excited that this can scale and grow with my business. The best part is the amazing customer service! Catherine was great at explaining how everything works and Jeff made the onboarding and set up so easy! They are quick to respond and incredibly helpful. I'm a very happy customer!

5 of 5 stars
January 25, 2022

United States of Freedom

I am very happy about my experience with Doddle. It's such a gift to have a free portal as robust as Doddle, especially when you're just getting started and need to keep the overhead costs to a minimum. I started with a meeting with Aubrey, who walked me through the app andhow it looks from a customer perspective. Then she took me behind the scenes and showed what I'd be able to do with it as the seller. I was then directed to Jeff with onboarding who walked me through the whole set up and helped me launch it live. Thanks for the great experience. Looking forward to seeing how this helps my customers.

5 of 5 stars
December 26, 2021

Lush Apparel Inc

This app is super helpful and makes your selling process a lot easier. Giving your customer a smooth return process is what everyone looks for! Aubrey gave an amazing intro to the platform and Jeff finished with all the questions that I had left. Great teamwork, organized system and a great app! I highly recommend working with Doodle for your returns/exchanges and the you will not be disappointed with the team that is ready to help whenever you are stuck! Thank you so much.

View all reviews

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