Overall rating
Counts per rating level
  • 82% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 12% of ratings are 1 stars
January 29, 2024

lack of support to even get setup, we tried to contact them several times with no response. we suggest not to setup your app that requires your manual setup if your not going to actually provide the support

Que Shebley
United States
3 days using the app
May 10, 2021

I was blown away by the service I received from Doddle. In all of my experience with apps, Doddle was the only one to make me feel like I was a customer they took care of. I had one on one Zoom calls with the friendliest staff (huge kudos to Alan and Jeff!) and I felt appreciated and looked after. I'm not exaggerating when I say this was the most elite customer service I have ever experienced. So thank you, Doddle. I wish all Shopify apps were like this. Lastly, the app is completely and totally free so you have nothing to lose by downloading and getting started!

Wander Hat Company
United States
Almost 3 years using the app
Edited July 19, 2021

Great app and very user friendly! The setup was super easy and they take the time to make sure you really understand the returns process. Very happy with it so far.

Art Of Uniformity®
United States
Over 2 years using the app
December 10, 2021

This app is free, free, free! Great option for small business owners making sure every cent counts. Set-up was virtually easy and painless. Did take some time to get set-up, however their On-boarding and Customer Success Lead Jeff walked me through the process step-by-step! Jeff was extremely knowledgable and patient. The app completely streamlined our returns process, making it super easy for our customers to process their returns online without the need for them to call our customer service department.

10nineteen Ltd. Co.
United States
Almost 2 years using the app
June 7, 2021

I decided to use this app as a free alternative to an app we were already using. It has definitely done the trick. We had a few minor setbacks at first, but the Doddle team was able to help get everything working in a way that worked well for our site. Seamless integration and an easy to operate return platform.

Dardano's Shoes
United States
Almost 2 years using the app
July 28, 2021

Excellent customer service & everything works as a charm. This helped our company focus on growing, while having an automated system process returns for us. (Plus, its so easy for the customer!)

United States
Over 1 year using the app
September 10, 2021

This app is unexplainably amazing and FREE! The service and support you get from the start is unparalleled from any other application on the market. The initial setup takes a little bit but seems to be worth it in the long run. We are super happy and glad to have found this app. I would strongly recommend this application to other individuals needing a good returns system (for both yourself and your customers). Would rate 5/5 easily!

Warranty Killer Performance
United States
Over 1 year using the app
June 7, 2021

Doddle has been great so far for our customers. The analytics are easy to use and they are open to feedback to make their platform work better. There were a couple of hiccups in the beginning but they were quickly resolved by Doddle.

United States
Over 1 year using the app
August 18, 2021

Great APP with outstanding applications for any online store. Customer Service Team deserves A+++ rating. Thank you

I.T. Mars
United States
12 months using the app
July 22, 2021

It's free and it works. What more can you ask for?? Fast and friendly customer service. Definitely recommend!

Too Fast
United States
7 months using the app