Reviews (26)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
December 19, 2022

Not worth it. Heavy setup time with little actual support to setup the campaigns given the interface. We never got our foot off the ground to fully use this platform. In my opinion, Klaviyo is easier to self-manage and better at same or lesser cost.
Ometria (£££), ExactTarget (Salesforce) are best, but pricier. My personal experience, with 10+ years of digital marketing experience.

LINDA FARROW (U.K.)
United Kingdom
Over 2 years using the app
Dotdigital replied December 20, 2022

Hey Linda Farrow UK,
Sorry to hear you've not been satisfied with your experience. I know you're already speaking with my colleagues in order to resolve this.
Regards
Darren H

July 6, 2020

Dot Digital integrates well with shopify stores and provides a great level of marketing automation and detail. The customer support from dot digital is even better.

Stone & Wood Brewing Co
Australia
10 months using the app
Dotdigital replied July 6, 2020

Hey Stone & Wood Brewing Co,

Thanks for posting a review and for the shout-out to our Support Team 🙌

Regards

Darren H

May 24, 2022

Dotdigital is an absolutely appalling app in a myriad of ways
- it was extremely complicated to set up (it took weeks) and ultimately you will end up sending emails from a noreply email address which sends a bad message to your customers about how much you want to hear from them! This alone should make you run a million miles the other way... you don't appreciate noreply email addresses as a ...

Queen B
Australia
About 1 year using the app
Dotdigital replied June 9, 2022

Hey QueenB,

I’m sorry to hear you haven’t been satisfied with our product and services. I know you’ve been speaking with my colleagues about these issues already. I thought ...

September 14, 2020

I tried for a few days and I can say it's very easy to work with. I tried for a few days and I can say it's very easy to work with.

Boutique Come
United States
11 days using the app
Dotdigital replied September 16, 2020

Hey Boutique Come,

Thanks for writing a 5⭐ review.

Regards

Darren H

July 22, 2020

Couldn't be more impressed - have gone through countless other ESPs but none is as amazing, smooth, and easy to use as dotdigital. Every feature an email marketer can dream of is here - and more. Love this and can't recommend dotdigital enough!

Sonos Singapore
Singapore
5 days using the app
Dotdigital replied August 11, 2020

Hey Sonos Singapore,

YAY! Thanks for writing an awesome review and for recommending us.

Regards

Darren H

September 18, 2020

the app handles my business is great and excellent. the app handles my business is great and excellent.

Insights Homer
United States
2 days using the app
Dotdigital replied September 28, 2020

Hey Insights Homer,

Thanks for the 5⭐ review.

Regards

Darren H