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Flag problem customers and alert staff the moment a risky order comes in. Blacklist 'bad customers'.
Customer Blacklist lets your rental business blacklist bad customers- those who've caused damage, chargebacks, theft or other issues. It also cross-references a customer's details against other orders (e.g. in a case a customer is trying to mask their identity with a fake name but same postal address). New order > the app checks the customer's name, email, phone, and address against your register > if there's a match, your staff get an alert before dispatching the order (so no false positives).
- Flag hire customers by name, email address, phone number, or postal address.
- Every order is cross-referenced against other orders and the blacklist register.
- If alerted >you see risk badges, email alert to staff and incident reports/logs.
Languages
English
Categories
Fraud types
Prevention tools
Alerts and analytics
Pricing
Starter
$9.99 / month
or $95.88/year and save 20%
Features
- Up to 250 orders monitored per month
- Check for name, email, phone or address
- Quick glance risk badge on flagged order
- Incident history and severity levels
- CSV import & audit logs
7-day free trial
Growth
$19.99 / month
or $191.88/year and save 20%
Features
- Up to 1,000 orders monitored per month
- Everything in Starter
7-day free trial
Pro
$39.99 / month
or $383.88/year and save 20%
Features
- Up to 5,000 orders monitored per month
- Everything in Growth
- Match-value customisation
- Search & filter your Blacklist Register
- Vote for new features
7-day free trial
Business
$79.99 / month
or $767.88/year and save 20%
Features
- Up to 20,000 orders monitored per month
- Everything in Pro
- Email alert if blacklist customer orders
- VIP support within 24 hours
- Request app customisations
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (1)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Since owning a dress hire business, I’ve been looking for years for an app like this, and I’m so glad something like it finally exists.
It’s a game changer for hire businesses. One of the biggest challenges we face is customers returning items late and then continuing to place new bookings without any visibility of their previous behaviour.
This app allows us to identify those customers and make more informed decisions, whether that’s declining future bookings or requiring an additional security deposit.
I’d highly recommend it to any hire business or other like-minded businesses looking for a way to flag and manage difficult customers more effectively.
Thank you so much, glad our app is of value to you.
Support
App support provided by DJG.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, orders
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View customers
Customer data
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Edit orders
All order history for the last 60 days
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