Reviews (308)

Overall rating
4.4
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and seamless Shopify integration, which simplifies launching a coffee store. It's praised for its high-quality coffee, free US shipping, and custom labeling options that enhance branding. The intuitive interface and responsive customer support, particularly from staff members like Raheel and Haroon, are frequently highlighted. Additional benefits include valuable educational resources and effective inventory management tools, contributing to increased sales and customer satisfaction.

May 20, 2019

So far so good! We've ordered our samples and are in the process of getting our coffee shop up and running. Customer service has been incredibly responsive through the whole process.

No Gi Nation
United States
25 days using the app
April 23, 2019

I used this fantastic product to increase my sales and productivity. I have just started and have had many business offers

A 2 Z & BACK
United States
25 days using the app
May 22, 2018

The support I have received thus far has been excellent. Everything is transparent and easy to understand. My only suggestion would be more label options (perhaps in color) and possibly better coffee information (exact sourcing information). Other than that, its an awesome app! Bravo!

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Espresso Envy
United States
24 days using the app
July 5, 2023

My wife and I are learning about the coffee business and are currently building our coffee brand with Dripshipper . The customer service is excellent and we look forward to continued growth and future success.

Fieldsville Coffee Company
United States
24 days using the app
July 12, 2018

This is the best app service ever.
Though it wouldn't be a bad idea for them to get some coffee makers in and creamer too.

The Real Dollar General
United States
19 days using the app
November 16, 2019

First, coffee is better than most (actually think it's the best I ever had). Tried 4 different ones. I spent an hour reading all the reviews and it seemed most were 5 star but as always, I focused on the 1 and 3 star reviews to see what the issues are. I did not experience any of the issues in the low star reviews. Everything ships quick. Shipping to any USA address is free, even Alaska and Hawaii. Questions answered quick. Delivery a few days later. Product is fantastic. Packaging is not 'retail grocery store style' but it is what I would expect from mail-order type products being delivered to me. A great place to start and test your ideas before investing tens of thousands into your own coffee operation. $25 monthly fee is more than fair, nearly everything is automated during set-up. I couldn't pay an employee $25 a month to do everything this app does for me 24 hours a day (label printing, roasting, packaging, warehousing, shipping/delivery, order processing, regulatory requirements, etc.). I saw 1 or 2 complain about $25 but it's not even $1 per day. I could never do all this myself for $25 a month. Next I'll touch base on the labels, you can use their default label by simply uploading your logo, there's 6 designs to choose from, or you can pay for custom labels which are 4-color. I didn't do this, I just did the default label (I chose label #3, looked good) so I can't say much about the process of ordering the higher end labels. And finally I'll talk about product pricing. You set it yourself, it shows you the profit margin as you set it to different amounts, which is a time saver. I matched my prices with the quality of the coffee product. I drink a lot of coffee and I pay more for good coffee so my prices are in line with what I pay elsewhere since my target market is a coffee drinker like myself. Overall, I would recommend this to any start-up brand. Don't jump in to this highly regulated business on your own, try this first and build from there. If it works out well move on to your own operation, but if it doesn't work out you just saved thousands that you would have lost if you did all of this yourself the first time around. A+++ for the opportunity to make a real brand.

San Rafael Cafe
United States
16 days using the app
September 1, 2020

very good.............................................................................................................................................................................................................................................................................................................................................................................

Maureen67
United States
15 days using the app
August 22, 2022

Very easy app to use. Customer service is also very responsive and helpful. Highly recommend this app for any aspiring entrepreneurs

Mythic Coffee Co
United States
14 days using the app
The Doughty Organization replied January 27, 2023

Thank you for your review!

Love it when we have a happy merchant!

Let us know if we can be of any help.

If there is anything else you could need, please feel to reach out to us via live chat inside the app.

August 29, 2020

This app is awesome, This was a challenge because I was launching my store and some things I didn't understand, but they helped me through.

Knaked Coffee

Knaked Coffee
United States
14 days using the app
Edited February 13, 2021

I am very excited to start my online store with Dripshipper, the app works well and the whole idea looks good. I had some issues while receiving my samples but the delays were mostly because of customs and the team got in touch with me to provide support.

The gay barista
Mexico
14 days using the app
The Doughty Organization replied January 29, 2021

Thank you for your review. I’m sorry we didn’t get back to you! Did you send us an email or message within chat? I don’t see a correspondence with “the gay barista” anywhere so maybe it is a separate name or email?

It sounds like the issue is likely the invoice is not paid. Which is the wholesale cost of the coffee that you pay the roaster for. We have an invoices section within the Dripshipper app to manage the payment status and and orders section inside the app to also alert you if an order is unpaid. You can message me directly at dan@dripshipper.io (I’m Dan the owner) and I will get this resolved for you right away.