Reviews (321)

Overall rating
4.5
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its exceptional customer service, ease of use, and high-quality coffee. They appreciate its automated features for efficient order and inventory management, fast shipping, and seamless Shopify integration. The customization options, such as custom labels, enhance branding, and the reasonable pricing includes comprehensive services like label printing. Educational resources also support merchants in improving their sales and marketing strategies.

May 3, 2024

Cool service but I find it to be extremely expensive

Six Feet Under Grounds
United States
About 1 month using the app
August 5, 2020

So far so good but having issues uploading a logo . Coffee is great and very fresh I’m told however my shipment of samples was lost by the post So I still don’t know lol

420 COFFEE COMPANY
Australia
Almost 3 years using the app
Edited September 29, 2021

I have to say that im satisfy with the app. The product is good and customer service was good. I believe they grew too much and now they dont even have time to meet and talk expansion of my company. I have been asking to meet for a week and they dont want to. This is disappointed. they are big now and dont pay attention to the ones that supported them at the beginning.

Kikos Coffee & Tea
United States
About 2 years using the app
Edited August 27, 2019

I've been using this company for a year now. They started out great with wonderful shipping turn around times and amazing products, then the new year hit and danny has lost control of his company. K-cups always come busted open, shipping times are not 2-3 days your customer is going to wait over a week to get their product. the coffee beans are great they really are but the premium stand your ...

Ranger Candy Coffee
United States
Almost 2 years using the app
August 1, 2019

Okay, so I've had them for some time now. I need to drop some honesty. They have good coffee product. However, it takes much longer than 3 days to ship. I have orders going past a week regularly. Irritated customers who are eagerly waiting for their coffee have to wait this long and it hurts your brand reputation. I may have to look elsewhere for services. That said, they have good customer ...

Magic Valley Coffee
United States
Over 1 year using the app
Edited November 11, 2019

11/11/2019 - UPDATE: Looks like Dripshipper made even more changes that have negatively affected my shop and brand. They have added a new roasting partner with new coffee options and flavors which was initially a good thing but now the coffee is not roast to order. That "roast to order" niche was a selling point and often a way to get past slow delivery. It also allowed customers to customize ...

Colombiana Coffee Company
United States
Over 1 year using the app
March 29, 2020

Cant install the app..... why ?

The page you were looking for doesn't exist.
You may have mistyped the address or the page may have moved.

TOMÁ US
United States
Over 1 year using the app
The Doughty Organization replied April 30, 2020

Hi there! If you contact our customer support, I’d be more than happy to help you :)

Edited February 8, 2021

So far I like the App and the orders have shipped out quick. Coffee is great quality. But, I haven't gotten tracking info for/to my customers. I can't find in the app where to verify the settings , and their customer service closes at 4pm. I don't see an email help or contact info. Why can't I send an email for help? If I can, put it in the app where I can see it. Only a chat box that closes at ...

Smart Alecs
United States
About 1 year using the app
The Doughty Organization replied June 8, 2020

Great! :) Thanks for your review!

Edited January 19, 2024

Everything was intuitive and easy to learn, and being able to really brand yourself and market yourself, you have all the tools available to you and the resources that you need.

1.19.24 - Update: Monthly fees are too expensive, and the increase in prices of the coffee itself are eating up profit margins, if you raise prices yourself, customers won't return. Not sustainable.

Avspresso Roasters
United States
12 months using the app
July 5, 2021

The system is perfect. It would be helpful if you could further strengthen sales to overseas. I sincerely hope that you can make bulk orders overseas.

FORCES
Japan
10 months using the app
The Doughty Organization replied January 27, 2023

Thanks! That is something we want to do, just finding the right roasting partners overseas is the big challenge.