Reviews (321)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise this app for its exceptional customer service, ease of use, and high-quality coffee. They appreciate its automated features for efficient order and inventory management, fast shipping, and seamless Shopify integration. The customization options, such as custom labels, enhance branding, and the reasonable pricing includes comprehensive services like label printing. Educational resources also support merchants in improving their sales and marketing strategies.
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UPDATE: Heard back. At least got a substantive answer about the problems our customers having. There is so much potential here. I hope they can improve customer service; we want to stay with them because of the things they do well.
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The logistics are decent. What we give up in profit margin, we get back in services that allow us to focus on brand building and marketing. BUT...
But, Dripshipper Team, your communication when there’s a problem or when one of our customers has a problem has been awful. Please, please, please start taking OUR customer service issues more seriously.
I’m not going to go into the specific problems here, because I respect you, appreciate you, and want you to succeed. But go look at our recent chats and your responses. It’s as if you just don’t CARE what our customers are experiencing or how that might affect our brand.
Your most recent reply was beyond apathetic. It’s clear u didn’t read our entire message. And this responding 24 hours later crap...we’ll, I just don’t see how we can have a successful long-term relationship without more serious interaction.
I hope u see this and respond. I sure can’t get good answers or satisfaction through the app.
Even so I gave u three stars instead of one, because you do many things well.
The concern for me is that your customer service is MY weakest link.