Reviews (308)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and seamless Shopify integration, which simplifies launching a coffee store. It's praised for its high-quality coffee, free US shipping, and custom labeling options that enhance branding. The intuitive interface and responsive customer support, particularly from staff members like Raheel and Haroon, are frequently highlighted. Additional benefits include valuable educational resources and effective inventory management tools, contributing to increased sales and customer satisfaction.
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UPDATE: Heard back. At least got a substantive answer about the problems our customers having. There is so much potential here. I hope they can improve customer service; we want to stay with them because of the things they do well.
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The logistics are decent. What we give up in profit margin, we get back in services that allow us to focus on brand building and marketing. BUT...
But, Dripshipper Team, your communication when there’s a problem or when one of our customers has a problem has been awful. Please, please, please start taking OUR customer service issues more seriously.
I’m not going to go into the specific problems here, because I respect you, appreciate you, and want you to succeed. But go look at our recent chats and your responses. It’s as if you just don’t CARE what our customers are experiencing or how that might affect our brand.
Your most recent reply was beyond apathetic. It’s clear u didn’t read our entire message. And this responding 24 hours later crap...we’ll, I just don’t see how we can have a successful long-term relationship without more serious interaction.
I hope u see this and respond. I sure can’t get good answers or satisfaction through the app.
Even so I gave u three stars instead of one, because you do many things well.
The concern for me is that your customer service is MY weakest link.