Dripshipper: Coffee & Tea

As a new start-up coffee online store, I ran into problems with them not printing my labels professionally. I followed instructions per their requirements and when it came to upload the files they were not accepted. I then had to contact my designer to adjust per their pixels which were accepted by their system but when printed, it looks horrible. I tried to contact them to find a solution, their answer: upload them again. They did not offer an alternative solution such as heres an email please email them. I didn't even get an email letting me know that the labels were not going to be printed right because of the resolution. What kind of help is that? Where is the quality control? Does it not come to their mind that if a label is printed at bad quality and ask themselves, you know what let me get a hold of this company and offer a solution?...I will be canceling my business with them. Not worth spending $30 a month for lousy business support. Thank you for putting more distrust on my few customers I have.

I don't know about you guys but besides anything else, this app is useless as it does not generate any sales or attract any customers. I think I will no longer use it. I've been using it for over 2 months now and received over 1.5k traffic into my store. Besides the family/friends the number of real customers is one. The app is a waste of money.

The app is glitchy. It rarely opens without error. More importantly, it takes days to process an order. They must forward their orders to a second drop-shipper. Thank goodness my friends and family ordered first. Turn around time is embarrassing. The coffee costs too much. The shipping cost is too high. Use this app and before you know it your brand will be ruined. Very disappointed. Steer clear. Find another solution. Save time and money.

Ran a test order in my store and the k cups that showed up did not work in my machine and the coffee was worse than Folgers when I was able to get it to brew. Packaging was poor at best, using this service will not help you build a brand, it will sink you right away, you will never see return business or good word of mouth if true coffee enjoyers are your targeted audience. Save your $25.00 and just resell something else, like coffee from anywhere else.

The worst experience I’ve ever had with a company. Any and every name I chose was not allowed. When asked why they said it sounded similar to other businesses. I tried three different names and wasted a lot of time on this.. horrible experience! I do not recommend!

You cant compete with establish Coffee Roasters. Their price are the same as yours but their product presentation is far superior. That is because you cannot customized your packaging without spending big. The free packaging does not look good i guarantee you that. Customer Support is not the worst but it does not feel they want you to succeed in this business. In conclusion if your not willing to spend money in this business, just stay away.. you will not succeed.

The biggest disappointment of all was to see that my coffee-label and company logo were only pasted on the shipping package and not anywhere else on the package of coffee itself. Temecula is listed as the company that roasts it on the actual coffee packages (I purchased coffee for a friend for their honest opinion and was able to review the whole process from start to finish). I subscribed and requested a private-label - that is not how private-label works. The shipping package is typically thrown away by the customer - how does that build brand recognition?

In my opinion, this company does not offer sufficient customer service - it is only available through chat. As 'scammy' and shocking as that was, I still asked several questions about the coffee through the chat. A response took much longer than expected and whoever responded to my chat, barely answered my questions and didn't even answer all of them.

One of the coffee packages that was sent to me as a sample was open when I received it - so, I didn't even get a chance to taste it.
Of the few that I did try, they tasted of low-quality and watered-down. A complete waste of $10 for samples - of which, most wholesale suppliers will offer for free.

The coffee that was sent to one of my customers (on my own dollar so I could get an honest opinion) responded with the exact same complaint of it tasting watered-down. Another waste of $15 dollars to get an unsatisfactory opinion.

Plus, they still charged me the full $25 subscription fee and I only had their subscription for a week or two.

There's a lot to work on here.

I signed up for this app at $30.00 per month. I then paid them $99 to build my webpage. When I contacted them about the webpage they said they never offer website building for less than $200.00. The "customer rep" told me there was a glitch. They applied the money to my monthly charge instead. After I complained the "customer rep" locked me out of my account altogether. Obviously they have serious operational issues. Here is the email exchange I had with her: Thank you. Sent from Mail for Windows From: Joanna from Dripshipper
Sent: Thursday, February 10, 2022 11:31 AM
To: mjmcmba@gmail.com
Subject: Re: RE: Mycoffee4u has a question about Dripshipper I have raised your concern to Danny. Joanna from Dripshipper Powered by Intercom On Thu, Feb 10, 2022 at 11:24 AM, "SHOPIFY user" wrote: Look, that didn’t come close to dealing with my problem. I want to speak to your supervisor. Obviously, you and I are on different planets.
Sent from Mail for Windows 8CDA469CE3294D8590870C15FD533DAB.png
On Thu, Feb 10, 2022 at 10:46 AM, "Joanna" wrote: The screenshots you have provided in the past was either not accessible or does not show anything except the one that shows the turnkey store offer from our website.
On Thu, Feb 10, 2022 at 10:41 AM, "Joanna" wrote: Hi there, Michael. It is not my intention to drag your concern. We simply ask you to send us a screenshot of the receipt for the purchase you are referring to as we cannot locate it in our system. A screenshot from the card it was charged from will also be helpful in order to confirm this transaction. On Thu, Feb 10, 2022 at 10:38 AM, "SHOPIFY user" wrote: You know Joanna, I am your customer. All you give me is circular answers. I paid approx. $100 for a webpage build. Got that? Instead your software applied it to my monthly $100 membership fee for which I did not mean to pay. Your mistake, not mine. I want a refund for the $100 membership monthly fee that your software through a “glitch” as you write. Then and only after then, I want the $30 deal monthly and I want you to build my webpage for $200.00. If you can’t handle this that I am writing in black and white I would prefer to speak to someone there with answers. Thank you.
Michael McCarthy
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On Thu, Feb 10, 2022 at 09:03 AM, "Joanna" wrote: Hi there again, Mike. If that is the case, that would mean your turnkey store "purchase" was not successful. Otherwise, it should reflect on your card and an invoice should be received.
On Wed, Feb 9, 2022 at 07:55 PM, "SHOPIFY user" wrote: I didn’t get one. My payment, instead of going to the webpage build went to the $100 per month dripshipper membership which is NOT what I wanted.
Mike
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On Wed, Feb 9, 2022 at 06:54 PM, "Haroon Ahmed" wrote: Hi,
Apologies for the delay can you please share the invoice that you have received when you purchased it. On Wed, Feb 9, 2022 at 06:42 PM, "SHOPIFY user" wrote: Joanna,
Thanks for ignoring me 24 hours. I have attached a photo of what I am getting when I try to purchase the website build product. Please refund the $99.00 if you’re not going to do it for that. Pretty disappointed in y’all so far.
Michael McCarthy
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On Wed, Feb 9, 2022 at 10:15 AM, "Joanna" wrote: Please send the invoice number of the payment made when you bought the service.
On Tue, Feb 8, 2022 at 07:48 PM, "SHOPIFY user" wrote: I clicked on the link and it said “a discount for you, only $99. I tried buying it and it said I already bought it.
Mike
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On Tue, Feb 8, 2022 at 04:23 PM, "Haroon Ahmed" wrote: You can pay through your card. for Turnkey store subscription Please click this link, https://app2.dripshipper.io/purchase-turnkey-store On Tue, Feb 8, 2022 at 04:21 PM, "SHOPIFY user" wrote: How do I pay for it?
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On Tue, Feb 8, 2022 at 04:20 PM, "Haroon Ahmed" wrote: Sure, If you have any other questions or concerns please feel free to ask.
Thanks.
On Tue, Feb 8, 2022 at 03:59 PM, "SHOPIFY user" wrote: Ok then, I’ll pay the $199.00. I don’t have time to do it myself. Sent from Mail for Windows CF06F5DEAE554AAF9C481B5E657998E4.png
On Tue, Feb 8, 2022 at 02:50 PM, "Joanna" wrote: We never have them at 50% off. It was a glitch that was shown before but it has always been $199.00.
On Tue, Feb 8, 2022 at 02:48 PM, "SHOPIFY user" wrote: Do you still have it for half off?
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On Tue, Feb 8, 2022 at 02:47 PM, "Joanna" wrote: I actually do not see your turnkey store purchase associated with this email, mjmcmba@gmail.com Did you use another email address? Also, if you were successful in purchasing the service. you should receive an invoice in your email.
On Tue, Feb 8, 2022 at 02:33 PM, "SHOPIFY user" wrote: You offered half off. I paid. I don’t where it is. Do I need to pay more?
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On Tue, Feb 8, 2022 at 12:23 PM, "Joanna" wrote: Can you send a screenshot showing the invoice for the turnkey store service?
On Tue, Feb 8, 2022 at 12:15 PM, "SHOPIFY user" wrote: I think I did for half off.
Sent from Mail for Windows
From: Joanna from Dripshipper
Sent: Tuesday, February 8, 2022 12:12 PM
To: mjmcmba@gmail.com
Subject: Re: Mycoffee4u has a question about Dripshipper
Hi there. Did you purchase the turnkey store service ($199.00) from us?
https://dripshipper-89d82b972a37.intercom-mail.com/avatars/2207132/square_128/JOANNA-1603303868.png?1603303868
Joanna from Dripshipper Powered by Intercom On Tue, Feb 8, 2022 at 09:09 AM, "Café Diversified" wrote: Mycoffee4u (mycoffee4u.myshopify.com) sent you a message about Dripshipper
https://proxy.shopifycdn.com/f179fcf1726851ede3b5ddff27671fda7143dabb78d875355095ae8e6f7befe0/www.gravatar.com/avatar/a161576255912d0bafce1e9303287047.jpg?default=mm&size=40 Mycoffee4u I thought I paid you guys to create my website. Maybe not. How do I get this thing on-line?
https://cdn.shopify.com/shopifycloud/partners/assets/mailer/shopify_partners_logo-0590c33d8de2d0e20dd8447dd4416ce22bf088e3303f3afe928df95249397bec.png © Shopify | 151 O’Connor Street, Ottawa ON, K2P 2L8 640906D20D7C4CC492FD82212E9C2046.png

I will give 0 for UX design. When creating custom labels you have to select each option and wait it loads before selecting the next option. I made my choices and then product details are completely different! I wrote to "customer support" it's been a week and no answer yet, there is no customer support.... everywhere you read in FAQ sections states "bottom right corner" for live chat.... there is no chat bubble anywhere!!!! I'm just starting with this service and my expectations where far far away from reality. My order says "Queued for production..." no more. There is no information anywhere about many things. You can't add different grinds to the same custom product when using custom labels, you should be able to make groups and then upload them to shopify. I seen pictures of the product and the ones you supply for marketing purposes and are not the same! there is no place to read product specifications before adding custom labels... there is a section "now our products" where nicaraguan coffee si supose to be medium roast and then you add custom label and product details says "LIGHT ROAST".... thats really bad for business!!!!!!!!!!!!!

Absolutely a bad experience. I paid $18.00 for a logo that was never completed. Cannot seem to get in touch with anyone at this point. Even Dan, the founder emailed me and I couldn't get back to him (undeliverable). Samples that I ordered took 2 wks to get here. Customer service is lacking in that more detail is needed than just ref a tutorial. Product cost is excessive. A little better communication here would go a long way