Reviews (9)
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An excellent app for working with Taobao. Support responds quickly to all questions. When Taobao changes its algorithms, updates are released promptly. The program is intuitive and easy to use.
I got it for trial, didnt use it and forgot about it, especially being caught up with other business things. They charged me the monthly fee, i contacted them and they were prompt in responding and sorting it out. very nice customer service. i certainly will come back when i am fully ready to use the app
No way to actually search for items on any of the site as you need an account to even view. There is no search in the app. Effectivly making this app worthless for $49 a month.
Dear Customer,
We were quite sad to read your one-star review after just a few minutes of using our app for your store ab326e.myshopify.com (https://kawaiistop.com).
What you wrote is correct — Dropast is a dropshipping platform that connects Shopify stores with Taobao, Tmall, and 1688, so it’s necessary to have a Taobao account to browse these marketplaces, select your preferred sellers and shops, and then import and sync products between your Shopify store and the marketplaces through Dropast.
Since these marketplaces contain an enormous number of products, it’s not possible to make them directly searchable within our app. While we could technically filter some of them, we feel that doing so would limit our users’ flexibility and freedom to choose.
We genuinely hope your dropshipping business goes well, and we’d really appreciate it if you’d consider reconsidering the one-star review, as it wasn’t related to any lack of support or service from our side.
Best regards,
great app to import product and track inventory
never answer to emails and i am stock unable to fullfill orders
Hello Ammar,
Regarding your store yarafly.com, as you know we’ve been in touch through our private dedicated channel for direct and friendly communication.
There was a small communication error at the beginning, but it was resolved quickly via our private channel. Your orders have since been correctly fulfilled and shipped out with trackable delivery links provided.
Thank you for being part of Dropast since 6 months! I kindly hope you can consider updating your feedback, as we also discussed together through our direct and friendly communication.
Please note that my direct reply to your feedback was done following the Shopify App guidelines.
Best regards,
Really happy with this app! We use it to succesffully keep track out stock for our shopify store. Would recommend!
A friendly app that is easy to use. If there is a problem, a support center is always available for assistance.
The app is not working properly. I am unable to log in, and it is really slow. Every time I need to use it, I have to uninstall and reinstall it. It's a nightmare to use, and you have to pay for it. If it worked well, I wouldn't mind paying, even though it is an expensive app. But paying for something that I can't use properly and is so slow is a big NO.
Hello,
We couldn't find any support request from you in our system. We genuinely want to help you find a solution. Could you please email us at support@dropast.com? I will personally handle your request immediately and hope you’ll consider updating your review. Our goal is to have happy users, not to earn from unhappy ones.
**Update as of July 22, 2024:** We tried reaching out by emailing your Shopify account and via your website's ticketing service but haven't received a reply. We hope you get back to us so we can address this one-star review, which is the only one we have.
**Update as of July 25, 2024:** We have been trying to reach you daily through all available channels without any response.
**Update as of August 10, 2024:** Despite our daily efforts to contact the merchant, we have not received any reply. It seems that the merchant is refusing support, leading us to believe that this negative review may be linked to fraudulent activity.
Very satisfactory after-sales service
no bulk link import
"this app does not working it is asking all the time to login it is a waste of time do not install it!!!!! Also you can not have fast answers from support in this case loosing time and money. even you do not have a cancel subscription button
Dear Customer,
I’ve checked your store 17be4d-f1.myshopify.com and it looks like there was a connection issue between Shopify and Dropast.
Regarding your support request, we responded and resolved the case within a few hours, but it seems we never received a reply back from you.
We’d really appreciate it if you could check your inbox, as we also included a gift as a gesture of goodwill due to the inconvenience.
Looking forward to hearing from you!
Best regards,
Persone serie e disponibili. Hanno risolto il mio problema nell'immediato
Support isnt replying i have been emailing them about cash on delivery method in UAE and how long it takes to get the payment if its cash on delivery ??
Support replied me and gave me additional two months free access to dropast
Support response time is very poor and did not refund and charged 52$ i dont understand why they dont respond on time and charging alot
Chat responded and gave me a refund it took some time because of chinese holidays
great support and good app. So far, everything works good
The service does not work, the money did not come to the account, although it was withdrawn from my account. support is not responding. Looks like a scammer
09.05.2023 Review update.
Support responded quickly and solved all problems. The money is back. Everything is fine. Thanks for the prompt work. the service works well. I recommend
automated dropshipping process from taobao and Tmall, cool, however I do not like it costing 25 dollar per month, about 10 percent service cost of an original product could be enough.D
Pros
-App is user friendly. Auto sync products from Taobao and Tmall, -Automatic download pictures and videos, save you lots of time. -Address concern appropriately. Cons
-Lots of miscellaneous charges such as USD $29 monthly subscription, PayPal charges when top up money into Dropast account, Converting rate charges, product charges, logo charges and etc..
-Service response rate was very poor.