Reviews (388)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive high-quality product selection, user-friendly interface, and automation of inventory management and order fulfillment. They commend the excellent customer service and easy supplier communication. Fast shipping times and support for small businesses are also highlighted. The seamless Shopify integration and clear visibility into order tracking and inventory management are notable features. The app is recommended for its supplier network, automation capabilities, and product discovery features.

Edited September 8, 2021

Setup was easy and straightforward, Alex from their support team was very responsive. Just installed so still waiting to connect with more retailers...

Waves Puzzle Co.
United States
3 days using the app
DropCommerce replied September 20, 2021

We're happy that you're enjoying it, and stoked to have you on board!

We'll do our best to connect you with more retailers. We've already featured you in two of our email newsletters :)

We look forward to working together,
- DropCommerce Support Team

Edited May 13, 2020

Shipping is not 2.99 or less to ship from US to Canada. It's 9.95 US on each item. Cost prices are high already and to add a profit and shipping items becomes too expensive for the consumers.

Vanilla Eboutique
Canada
3 months using the app
DropCommerce replied May 12, 2020

Hi there,

I'm so sorry to hear that you experienced a glitch while trying to order samples. I'll reach out to you directly by email to try and get this sorted out right away!

It's true that Canadian shipping generally costs more in our platform. We operate as an open marketplace where the suppliers manage their own profiles, so we are unfortunately not in control of the shipping cost there.

I'll be in touch directly to resolve your sample issue :)

- Patrick, DropCommerce Founder

May 3, 2020

Very easy and efficient installation. The service team even reached out to me by email to see if I had any help. They were very responsive to my questions and made everything simple and easy!

O/Z Lifestyle Brands
United States
3 days using the app
DropCommerce replied August 17, 2021

Thanks for the feedback! We're here to help :)

- DropCommerce Support Team

May 23, 2023

Good experience I enjoyed it. I enjoyed it I enjoyed it Great experience thhtjtj ththtj tntjtj fjfjfjf

Titan Essentials
United States
About 2 months using the app
May 15, 2023

I had a great experience using DropCommerce for my Shopify store! The app was extremely helpful in getting my store started, and I found the import process to be very easy and straightforward. The products available through the app were well-curated, and the product descriptions were top-notch. I also appreciated the app's well-laid-out and intuitive interface, which made it easy to navigate and use. Overall, I would highly recommend DropCommerce to anyone looking for a reliable and user-friendly app to help with their Shopify store.

My Store
Canada
3 days using the app
May 3, 2020

Hello Drop commerce, i am starter and wanted to bring below to your attention.
Kindly look at the Wilds wood supplier- the watches in your Dropcommerce App has the retail price more than what the price they are offering in website. might be by $20-30 for products under $100.
Kindly could you please let them know about it as it is not fair and is a conflict.I have pinged one of your customer care but she/he is away hence i need to leave a review here.
If we target on US customer base then it will be a definite loss for sure.
Hence, for that reason even though the watches are amazing I just did not opt for it.

EssentialsOnEarth
Australia
About 2 months using the app
DropCommerce replied August 17, 2021

Thanks for letting us know! We'll take a look at them, and make sure they don't violate our terms of agreement.

Thanks for taking the time to leave us a review!

- DropCommerce Support Team

May 5, 2023

DropCommerce has been super easy to use and navigate, and the products look really good. I'm excited to start selling with them!

PopAlto
United States
3 days using the app
Edited January 30, 2023

I signed up for the free trial and cannot get a hold of anyone to cancel before the trial is completed. DO NOT pay for the full year up front. I'm afraid I'm not going to get my money back.

**update: they did refund my purchase, however, the app still was not a fit for my needs

Kait's Post
United States
About 2 months using the app
DropCommerce replied January 31, 2023

Hey there,

Sorry to hear that you are looking to cancel!

Our apologies that you did not receive a reply right away, our support team currently operates between 9am-5pm PST every day.

You certainly do qualify for a refund based on our refund policy, and so it has been issued to you.

We hope to see you on DropCommerce again in the future!

July 3, 2022

Please save your money, and choose a different app. The products are not unique, the quality is low, and the pricing is high. You will NOT MAKE A PROFIT off this app, or its products. Also, even if you cancel your accoutn, you will continue to be billed monthly. I cancelled 2 months ago, and even with Shopifys help, Jimmy the app developer will continue to bill you. There are so many other great drop ship apps that can actually make a difference, but this is not one of them. Jimmy you can make this right be refunding me my money for the past 2 months. You sent me a cancelation email back on 4/17/22 and yet you continue to bill me. Shopify sellers beware.

Novo Palazzo
United States
About 2 months using the app
DropCommerce replied July 5, 2022

Hey there,

As Jimmy from our support team had mentioned, you had created two separate accounts with us, but had only cancelled one of them, which resulted in continued billing on the active account. Jimmy also mentioned to you that he had issued you a refund on the active account. Please note that billing is done through Shopify, but we have authorized a refund on the two months of DropCommerce charges on your active account. Please feel free to reach out to our support team if you have any other questions or concerns.

Edited August 11, 2022

I purchased a prebuilt template that Drop Commerce made for me, The webpage says someone will contact you in 24 hours to create your website, however I heard nothing for the first 4 days and I was under my 14 day free trial from Shopify so I was very frustrated. I spent another 2 days going back and forth between Shopify and DropCommerce because I was unable to log in to the store. I then purchased an item from my own store just to test the accuracy of what is advertised and it's been 7 days and nothing has happened. It hasn't even shipped yet. The contact us page "Live Chat" doesn't work and it takes over 24 hours for them to respond to you. Plus it says 48 mins to fulfill order for the last 6 days. The website advertises that it ships in 5-7 business days. I think you should take that off your website if it's not true. Also, who is in charge of your YouTube Channel? It would be much easier to watch videos of how to do certain things on your site if it was updated regularly. However, It's been over a year since it's been updated. I even called the vendor directly and they had not received my order so I know its Drop Commerce. UPDATE: After submitting this I was told that I had to go through DropCommerce website to fulfill the order instead of Shopify (separate login for me) . Anyone who purchases a prebuilt store should be made aware of this. Also, the shipping price on Drop Commerce is NOT the same price as it is on Shopify so my profit margins just decreased significantly. These prebuilt stores don't add the total value of shipping per item so my entire formula is skewed. The prices are too high to make this work successfully. 9-11-22 I received my bag last Friday. The box unrecognizable but the product was okay. It was sent by FedEx. I was charged $10 for shipping a drawstring bag that someone shipped in a medium sized cardboard box which naturally would flatten if another box was put on top of it. It should have been shipped in a padded envelope. And, I'm getting violations that my store isn't properly set up and so I can't advertise on certain platforms. Still frustrated.

Icy's Den
United States
About 2 months using the app