Reviews (387)

Overall rating
4.7
Counts per rating level
  • 81% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive high-quality product selection, user-friendly interface, and automation of inventory management and order fulfillment. They commend the excellent customer service and easy supplier communication. Fast shipping times and support for small businesses are also highlighted. The seamless Shopify integration and clear visibility into order tracking and inventory management are notable features. The app is recommended for its supplier network, automation capabilities, and product discovery features.

April 19, 2022

Hello how can i cancel my subscription? I can't find it anywhere... i don't want to pay for anything

Domfield
United States
14 days using the app
DropCommerce replied April 26, 2022

Hi there,

I'm sorry to hear that you are looking to leave DropCommerce. We have sent you confirmation that you will not be charged, and instructions on how to verify so. We hope to re-gain your business in the future!

March 17, 2022

As a supplier having integration issues. Shopify points the finger at drop commerce. Drop commerce hasnt really been any help and has seen but ignored my messaged for multiple days. Would not recommend based on poor response/service time.

Cedar Mountain Body
United States
13 days using the app
DropCommerce replied March 22, 2022

Hey there. As our on-boarding specialist mentioned we just need some clarification on some of the products you are wanting to on-board onto DropCommerce as part of our verification process. Please contact us and we can continue the on-boarding process. If you have any additional questions please don't hesitate to reach out to our support team.

September 27, 2020

Pricing is not competitive, and for shopping outside the USA its a minimum of $15 USD. Not competitive for drop shipping outside the USA.

Large Swag Life
United Kingdom
13 days using the app
DropCommerce replied September 27, 2020

I'm sorry to hear that you were unable to find affordable International shipping options! We are a marketplace, and all the prices and shipping rates in our system are set by the suppliers themselves.

I will make sure our team continues to look for more suppliers with affordable options for International shipping.

Thank you for your feedback,

Patrick, DropCommerce Founder

August 11, 2019

The prices for the products are extremely unrealistic. 60$ for an average backpack? To make it worse, they have a "minimum price you need to set for every product to ensure they make the most out of your transaction. Really greedy in my opinion. I do not recommend this at all.

The Cultures
United States
12 days using the app
DropCommerce replied August 11, 2019

Thank you for the review!

Our suppliers are all real brands based in USA and Canada. Because of this retail pricing is typically higher than what you would find on sites like Ali-express.

Also because we partner with real American and Canadian brands, part of the agreement is that vendors do not sell their products for below MSRP so that they do not get undercut, the minimum price is not dictated by us but by the suppliers of the products.

If you would like to discuss this further please email support@dropcommerce.co as we would be happy to chat!

May 14, 2023

Wow..!!! I just can't say enough about dropcommerce, they have been amazing. They have tons and tons of products, and their descriptions are actually decent so you don't have to spend a bunch of time rewriting them. They give you a suggested. Retail price that is pretty close to market value and most products have great profit margins. Their customer service is absolutely the best I have come across. They are all super helpful and eager to make your life easier.

spicnspan
Canada
About 10 hours using the app
August 4, 2019

It's a good app easy to use and nice products. I would have given it a 5 star but it's limited in products in some categories have to use TOO Many suppliers just to get enough products for your store.

Fashion Watches Galore
United States
10 days using the app
DropCommerce replied August 23, 2021

Hello! Yes, we work with a lot of individual brands and businesses, rather than factories. This can limit product selection and is relatively beyond our control.

Either way, thanks for the feedback!

- DropCommerce Support Team

March 25, 2020

Don't know about product quality but variety of product is not enough to fulfil the market requirement

PEE KAY EXPORT
India
7 days using the app
DropCommerce replied March 25, 2020

Hi there,

Thanks for the feedback! We are adding new suppliers every single day, and so our product variety is growing daily. If you stick around I'm sure that we'll be able to find what you're looking for!

If there was something in particular you were looking for, please let us know and we'd be more than happy to help find it.

- Patrick, DropCommerce Founder

May 14, 2020

It's an easy app to use customer service is on point but the products are way too expensive to even import there is no way you can make a profit because they are marked up too high

DivaStyles Fashion Boutique
United States
7 days using the app
DropCommerce replied August 30, 2021

Thanks for the feedback! We'll work on that.

Wish you the best,
- DropCommerce Support Team

January 27, 2020

I really like the type of products that DropCommerce has to import to my Shopify store but they seem kind of limited in my opinion on pet products but i am just starting out so I really don't know how to use a site like this to search for suppliers

Club_Canine
United States
5 days using the app
DropCommerce replied January 27, 2020

Hi there!

I'm so glad to hear that you appreciate our platform. We are actively bringing on several new suppliers every week, and we have pet suppliers coming on board soon. Make sure you check back each week or subscribe to our weekly new supplier updates for news around adding new pet suppliers :)

Thanks again, and good luck with your store!

- Patrick, CoFounder @ DropCommerce

Edited September 6, 2019

The shipping fee is very expensive, there is no cheaper option. The products are great, but this shipping is not feasible.

Smart Hub Brasil
Brazil
6 days using the app
DropCommerce replied September 6, 2019

Thank you so much for your feedback.

Based on your store name it appears you may be from Brazil?

If so you may have noticed that international shipping can sometimes be a little bit higher. Most of our USA shipping rates are $10 or often less.

We sent you a personal email and so if you are interested we would love to chat with you more to learn more about your unique situation and challenges to see if we can better assist you!