DropCommerce: US Dropshipping

I had a really bad experience with this platform.

The biggest issue is that most of the orders I had for products sourced through DropCommerce ended up being out of stock. This made the service unusable. I spent inappropriate amounts of time contacting sellers to try to resolve no inventory issues.

I also raised this to support several times, here's the last response I got, and each was similar: "Stock availability issues can occur, as inventory is managed by independent suppliers and may change outside of our control."

I feel that a minimum viable feature on this is live inventory sync so there are not issues like this. Especially with the primary message of the company being: "Everything you need to build a sustainable US dropshipping business, without the risk."

Well, this is the exactly the risk of dropshipping, out of stock items, slow delivery times, poor communication. So how exactly does DropCommerce solve this? I can't say.

The product sync was a little spotty, with some products coming into my store at $0 which required development time to fix.

Another major issue for me, which will likely not be a big issue for others, but may be useful for some:

DropCommerce categorizes sellers based on certain criteria.

We only work with Fair Trade sellers. Their list of "fair trade" sellers was almost completely inaccurate. Out of 141 listed only 8 or 9 were actually fair trade.

I had to pay my staff to contact every seller and re-vet them, which is something DropCommerce was supposed to have done. It took 20-30 hours. A number of the sellers contacted did not know why they were included on the fair trade list and had no idea that they were.

The reason I did not give a 1 star review is that the support is okay-ish. Often slow (1-3 days response time to chats) but at least exists and helped me resolve one or two issues with automating payments to sellers.

I have asked for a refund or partial refund several times now, my last request is still pending, however I doubt they will honor it.

I really wanted this to work for us but the execution just isn't viable.

Hope this helps someone.

EDIT: After trying to cancel the app keeps telling me I cannot unless I remove products from my import list, which I have done.

I've now uninstalled the app expecting not to be charged again and reached out to support. I have had no response from support for 5 days despite daily follow-ups and they have not confirmed that my cancellation is complete and I will not be billed again.

Frustrating and a waste of time trying to get a response.

I have been really impressed with the suppliers I have found on Drop Commerce. It is nice to find a platform with so many organic, handmade, artist-created, fair-trade options located in the US. I have had a couple of minor hiccups with orders, but their customer service is very responsive and supportive, and it really keeps things moving without any extra effort from my end. It is always so appreciated!

First time online store owner, first orders, same day as orders come - shopify site crashes, orders won't sync...aaa... dropcommerce bot is trying to fix my issue but we are both not smart enough for this... then the owner sees our conversation (between bot and I), jumps in, fixes it on the spot, offers support anytime! Just WOW! I'm staying, already a fan, love when my problems are not just my problems! This level of customer service in virtual reality is a gold! Rare!!! I would love to recommend this app for anyone who wants to try dropshipping, well worth it!!! Happy shopper :)