Terrible Service! I had a customer make an order on 10/23/19 and I placed the order with DropCL and still they have not put the order in to be processed, it still says "pending" in the shipment status. I have tried do the live chat, and I have sent the them two messages on two separate days and they have yet to respond to them. I'd like my money back, because now I have to refund my customer their money. I'd just like to cancel my order, but I can't even get a hold of anyone.

I place and order and it keeps showing PENNING. I click on there live Chat logo but it tells me I am number 9 on the list. 2 hours later I am still number 9 on the list. I close the app because I had other things to do.

The next day I try again and this time I was number 10 on the list.I left it like that for hours and it did not change. I guess live chat is not live chat.

The third day I try again and this time their was a message on top of my screen saying I need to check my email and confirm my email address. I check no email from this company. If I did not conform my email address why was I allow to add their products to my web store.

So I went to the app and there was a help button so I used it and sent an email about what was going on. This is the fourth day and still no reply. Is this app still in business because I would like my money from the item I order. They have some good products by if you can not talk to them when you have a question you are wasting your time you could be buying from other business that will talk to you. Make up your own mind if you apply this app to your store.
And shopify should change the rating we should be able to put a zero star not be force to put a one star. That is if you really want to know how we feel.

How long does it takes to ship an order? I placed an order on Wednesday and it still hasn't ship. I also reached out to customer service and no response. I tried to do a live chat more than once and it keeps saying "I am 5, 3 or second in queue".