DropSure ‑ Dropshipping & POD

This app is extremely disappointing and far from what it promises. The product sourcing is inconsistent, and many items are either out of stock or have poor quality. Shipping times are unreliable despite claims of fast delivery, which leads to unhappy customers and refunds. The interface is also confusing and not beginner-friendly. Overall, it caused more problems than it solved for my store.

I gave this app one star because its UK section was poorly organized. For example, the "Kids' Toys" category displayed items that had absolutely nothing to do with children or toys. Such inaccurate categorization makes it difficult to trust the app and use it properly.

The experience was extremely disappointing. It didn't live up to their promises before we started working together. After placing an order, the item was either out of stock, took 10 days to ship, or was of poor quality. Even after orders were shipped, many remained undelivered for 60 days. Contacting customer service offered no solutions, just telling me to wait. My customers, unable to receive their goods, requested refunds. It didn't improve my shop; instead, it caused me to lose a lot of advertising revenue and customers.

I rated the app 1 star because the U.S. section is poorly organized. For example, the Kids & Babies category showed items completely unrelated to kids or babies. With categories this inaccurate, it’s hard to trust the app or navigate it properly. I hope future updates improve the organization.

I WAS GHOSTED WHEN I ASKED MY AGENT FOR A REFUND FOR ITEMS THAT ARRIVED BROKEN (20+ orders)

When I started working with Dropsure, everything was fine, my account manager was communicative and helpful but after we ran into some copyright issues, my manager started shipping out VERY poor quality products as replacement without warning me about their poor quality.

I've had over 20+ orders I had to refund or was even chargebacked by customers because items arrived broken or broke very soon after arriving or because of VERY long shipping (month+) with no shipping updates at all.

I made my account manager a nice list of orders that had to be refunded to the customers and why. When I asked my account manager to give me a refund - I GOT GHOSTED FOR THREE MONTHS and got NO REFUNDS TO THIS DAY - the Agent name is Dolly Liu by the way. so I definitelly suffered a financial loss because I had to refund customers OUT OF POCKET and Dropsure did not want to hear about it sadly...

I'll try writing an email to their team and sort this out but I do not have high hopes.

NO ACCOUNTABILITY, NO COMMUNICATION, NO RESOLUTION.

DO NOT USE THIS APP

They ruined my entire business! I was deceived! My package was never signed for, and I was charged a very high and expensive price, but still did not meet the 7-10 days promised to me. They deceived me! The agent is not professional at all, like a robot, answering questions that are not asked, and the response speed is very slow. It is not a 7*24 service. I feel deceived! Work with them, believe me, you will lose everything!