Crossborderit IOSS and DDP

What started out as the earliest solution to IOSS reporting, which worked really well seems to have now deteriorated in to a non-functional service. My integration stopped working in April 2024, in early September 2024 they alerted me to this (I should have noticed sooner, but the whole process is meant to be automated and it just slipped through my radar). They claimed it was because my version of the app wasn't updated and I needed to update permissions... which I can't do. The app developer has to push app updates, and they already had full permissions.
They were reviewing the problem... one month later I log in to pay my invoice. The app still isn't syncing data. A week later, still nothing, and no update from Cross Border IT. I'd been collecting VAT from my customers for months, and sending them off with my IOSS number, relying on CBIT to perform the service for which I was paying them €110 a month.
I finally give up, find a new provider, uninstall their app, and it's taken a further month for them to manually process the data so I can fulfil my tax obligations. I can only hope they fulfil their side of the contract and do declare the payment?
But basically avoid, there's more economical services out there for small business, who also provide a service which actually works, with timely customer service.

CrossborderIT was a good solution for us until they changed their pricing from 1EUR per transaction to 99EUR per month despite their terms stating "CBIT shall have the right to change the fees for the Services at any time by giving the Customer no less than 30 days’ notice.", stopped replying to live chat messages and removed the live chat function. We cannot find any option to cancel our service but will be doing so as soon as we possibly can.

Started with a fair and transparent pricing model but started adding new fees, now have added a 99 euro monthly charge. Would not recommend.

I was initially happy with the service. But the 500% price hike stinks. Hooking people in then hike the charges by an outrageous amount is poor behaviour and I have cancelled my account..

Been Ok for 12 months but they've pushed the price to $99 per month, no options for small businesses. You need to be sending a lot to warrant this price and there are still better options. We now use EAS, way better value for us.

Crossborderit setup for me. However, it only picks up order for Sweden and not any other country. At £24 per month, I am paying too much for no orders from Sweden most months. Money down the drain. Now they are increasing their fees to $100, I cannot afford this especially as it does not pick up order from other EU countries.

Crossborderit just raised our monthly rate, so we're dropping to look for a more economical solution. I appreciate their support team, and we've worked together for about 2 years now, but the product/pricing match is just not there anymore.

Our store doesn't do enough EU volume to pay this premium for tax convenience, and other companies continue to provide a pay-as-you-go model.

This app is working fine but I will be removing it as I cannot afford the increase from $24.00 to $99.00. we are only a small company and only sell 120 -150 euros a month to the EU so is not cost effective. They must be losing hundreds of customers because of this.
Their app on the app store is still advertising at $24.00 a month so newbies beware, they are increasing their monthly fees very soon

Really poor service from the start with lots of overcharging on individual transactions forcing us to cross check every transaction! Now a significant price increase has made us stop using Crossborderit. They even gave the Swedish Tax Agency a false reason. We stopped using Crossborderit not IOSS! Developer support isn't great as well. Moving to another intermediary is the only choice for accurate reporting and transparent pricing.

Some of my orders weren't showing up in Crossborderit. It took 6 weeks and a lot of back and forth with support before the developer finally discovered that there was a bug in their Shopify integration. The developer seems to be very uncommunicative and slow to find and resolve bugs -- the support team told me that the developer was unavailable for an entire month, and then it took another full month after they returned to resolve the bug. They seem to only have one developer so there's no redundancy if he's on vacation.

In combination with them increasing their prices to 99 euros/month, I definitely wouldn't recommend this service.