Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and efficient management of digital products, including PDFs, software, and courses. They find it easy to set up and customize, with features like limiting customer downloads and handling a large number of products. The responsive customer support and competitive pricing are also praised. It's ideal for those selling digital products and product license activation keys. Bonus discount links add to customer value, making it a tool that enhances digital product management and customer experience.

November 27, 2023

This is the best app out there for digital downloads - no question about it.

Very intuitive to set up, great customization options, customer service is also absolutely 10/10

I've had major issues with other digital downloads apps so this one is a life saver!! Thank you

Wave Index
United Kingdom
7 months using the app
Axel Hardy replied November 28, 2023

Thank you so much for your review and kind words about my app and support. Don't hesitate to contact to me when you want if you have any questions about the app :-)

December 6, 2023

We use this app to sell product license activation keys, and it works well for that purpose. You can easily add your own keys and assign them to different products. It was easy to install and configure. We use the upgraded version to enable multiple collections of keys (using tags) and to allow us to customize the email template to our needs. Very pleased with it so far.

Pebble Geo
United Kingdom
22 days using the app
Axel Hardy replied December 7, 2023

Thank you so much! I'm happy you mentioned using the license keys feature as it is one of the feature I highly improved in the last app updates based on merchant suggestions like you. Thanks again :-)

November 20, 2023

We really wish we'd downloaded this app a lot sooner. We were stuck with Shopify's terrible digital downloads app for eight months, facing non-stop issues and constantly having to apologize to our customers over email about their files.

Ever since we switched to this app, it's been like a breath of fresh air. Our inbox is finally quiet, no more problems! The interface is easy and smart, does exactly what we need. And if a customer can't download a file, there's a simple button to refresh their links. We absolutely love this app - it's made a huge difference in our business and in our customers' experience. Plus, Axel is really on the ball and super helpful.

Cinegrams
United Kingdom
7 months using the app
Axel Hardy replied November 22, 2023

Thank you so much for your wonderful review. It also means a lot because it is the 200th review on the app, which is amazing. Thanks a lot!

December 12, 2023

This app is really straight forward. We were stuck finding a way to deliver license keys and this app is exactly what we needed in order to complete this task. And on top of that, the support is on point, always available to help and guide you if you have any questions

UKSafeSite.com
United Kingdom
15 days using the app
Axel Hardy replied December 13, 2023

Thank you so much! I’m glad you found the solution you needed for the license keys part. It’s a feature I highly developed based on merchant suggestions and it will continue to be improved in the next updates. Thanks again :-) !

November 18, 2023

I love how easy it was to set up EDP and use it. When I had a question, Axel responded quickly and professionally. My shop is not open yet, but I've already tried it out with a test order and everything worked perfectly. Thanks, Axel. This app is great.

Tour My Germany Shop
Canada
3 months using the app
Axel Hardy replied November 20, 2023

Thank you so much for your review and your kind words about my app. Don't hesitate to get back to me again if you have any other questions!

December 19, 2023

It is a great app and has fantastic support. I downloaded several different digital download apps and this one has the best pricing and support for the service it provides.

Bad Sheep Yarn
United States
5 days using the app
Axel Hardy replied December 20, 2023

Thank you very much! And thanks for using one of the newest feature of the app (the new checkout extensibility app block for merchants who use this feature like you :-)). Don't hesitate to get back to me if you have any other questions.

November 6, 2023

Easy to use app. Download links perfectly placed after order plus customers get an email with the link also - this was everything I needed as we have 20+ digital products and variants. Axel is super quick to help with any issues. Thank you.

Silver Fox Limited
United Kingdom
6 months using the app
Axel Hardy replied November 7, 2023

Thank you so much. I'm always here to help! You have my email so don't hesitate to get back to me if you need anything else :-)

February 1, 2024

Simple & rapide à mettre en place. Développeur disponible et réactif. Hâte de voir la suite !

Gravelpassion.fr
France
About 18 hours using the app
Axel Hardy replied February 2, 2024

Merci beaucoup, ça me fait très plaisir ! N'hésitez pas à revenir vers moi si vous avez la moindre question :-)

April 28, 2024

Amazing customer service and timely responses! Honestly I never write reviews but I've been using this service for my store for over two years now and never had a single problem. Today I had a question about billing and was absolutely surprised about the professionalism and quality of the customer service. If you're considering another provider for downloads/hosting services for your products, don't lol.

Elation Sounds
United States
Axel Hardy replied April 29, 2024

Thank you so much for your kind words and wonderful review! It’s always a pleasure to read such positive feedback from users like you who have been using the app for several years. Please don’t hesitate to reach out if you have any other question in the future :-)

November 14, 2023

This app was easy to install and use. The download happens perfectly. Axel is very responsive to questions and offers in-depth support with any questions I have. I really like this app.

Instant Chemistry
Canada
28 days using the app
Axel Hardy replied November 15, 2023

Thank you for your kind words! It's my top priority to ensure merchants like you have a seamless experience and get the support they need. Don't hesitate to contact me if there's anything else I can do for you. Thanks again :-)