Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use and customization in managing digital products like PDFs and license keys. Features such as quick upload, inventory management, and customizable delivery messages are highlighted. The app's performance is reliable with instant download delivery. The customer support, especially from developer Axel, is noted for its responsiveness and helpfulness.

February 2, 2021

Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.

Jasmin Badd
United States
Over 2 years using the app
Axel Hardy replied February 2, 2021

- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.

ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!