EDP ‑ Easy Digital Products , 227 reviews

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
    225
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants highly recommend this app for selling digital products like PDFs, software, and courses due to its user-friendly interface and quick setup. They appreciate its efficient management of digital products, ability to handle large files, and customization options. Features like refreshing download links and limiting download counts have reduced customer complaints. The developer is praised for excellent customer support and the app is valued for its reasonable pricing without per-sale fees. Merchants find it reliable and time-saving.

February 2, 2021

Some customers are having download issues. The app doesn't send the download correctly and I have to send to customers manually.

Jasmin Badd
United States
About 2 years using the app
Axel Hardy replied February 2, 2021

- EDITED ON February 15th, 2021 -
The issue described here was due to the fact that your customers downloaded the files through Instagram stories and with a very basic browser that didn't support the downloads. Despite that, I found a workaround and the issue is now fixed.

ORIGINAL ANSWER BELOW :
As I explained in our email conversation, this issue was due to the fact that your customers are accessing your website through Instagram stories. The browser on Instagram is a very simplified one with limited features that does not properly support downloads. But still, I have found a workaround for this point and it is part of v2.7.2 published today for the app. My number one priority being customer satisfaction, I really hope this fix will change your mind on this review!

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