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Customer service replies fast but does not fix anything in a timely matter. I have been waiting for them to simply move the "Quote" button as my theme doesn't allow the method as documented. Its been over 8 days and still hasn't been fixed.
We sincerely apologize for the inconvenience you've experienced. We understand the urgency of resolving your issue, and we regret that it has taken longer than expected. Our team is actively working on resolving the issue with the button placement on your theme, and we are committed to finding a solution as quickly as possible.
Your feedback is invaluable to us, and we appreciate your patience and understanding during this process. Rest assured, we are dedicated to providing excellent customer service and ensuring that your experience with us is a positive one.
If you have any further concerns or questions, please don't hesitate to contact us directly. We are here to assist you every step of the way.
Thank you for bringing this to our attention, and we look forward to resolving the issue promptly.
Best regards,
Mariadel 💗
Easy Quote Customer Support 🌟
app does what it says, has ome issues with product showing add to cart if searched from search bar, also can not have more than one button in place of add to cart such as, pre-order, enquire now, coming soon....
Thank you for your feedback! 🌟 We're glad to hear that the app is delivering on its promises. 😊 We've noted your concerns about products showing "add to cart" when searched from the bar and the limitation on having only one button. 🤔 Our team is actively working on addressing these issues to enhance your experience. Your input is invaluable, and we appreciate your patience as we strive to make our app even better! 🚀 If you have any more suggestions or questions, feel free to reach out. 👍
Best,
Sophie|Quote Team💞
Customer service is absolutely incredible. And for a free app, it might do what you need it to. It didn't have all of the features I needed (I needed prices for only some items hidden in collections, but they could only hide prices for specific items on pages rather than the collection-browsing view)
😊 Thank you for the positive feedback on our customer service! We're delighted to hear that you found it incredible. We understand your need for specific features, such as hiding prices for only some items within collections. While our current functionality may not fully meet that requirement, we appreciate your input. Our team constantly strives to improve, and your insights are valuable. If there's anything else you'd like to share or if you have further suggestions, feel free to let us know! 🛠️👂
-Sophie|Quote Team💞
I've used the service agents twice, the first time upon setting the app up and again whilst using the app. Both times the agents have been very helpful and have done everything the could do to solve the issues. My 2nd issue was unable to be resolved, however I do believe they will probably develop a solution. Even though my issue wasn't resolved, I'm still very happy with the app and how easy it is to use.
Thank you so much for taking the time to share your feedback with us. 🥰It's fantastic to hear that our service agents were able to assist you effectively during your initial setup and while you were using the app. We take pride in our team's dedication to resolving issues and providing exceptional support to our valued users.😇We understand that your second issue couldn't be resolved completely at this time, but your optimism about a potential solution means a lot to us. We are constantly working to improve our app and address any challenges that may arise, and your feedback is invaluable in this process.🥲If you ever encounter any further issues or have additional feedback, please don't hesitate to reach out to us. Your insights help us grow and serve you better. 🥰
Once again, thank you for choosing our app, and we look forward to serving you even better in the future.
-nona🤗
Don't have any idea about the customer support service, no chat support, no email reply. and i am completely stuck with the app, not sure how to proceed, probably delete the app and look for anothe rone
Hello there,
This is Sophie from Easy Quote Support. I hope this email finds you well. Thank you for taking the time to share your thoughts about our service. We sincerely apologize for any inconvenience you've experienced, and we appreciate your honesty. 💗
We understand that you've faced challenges with our customer support, and we want to assure you that your concerns are being taken seriously. Our team is committed to providing the best assistance possible, and we're here to help you navigate through any issues you're encountering. 🥰
To address your specific concerns and provide the support you need, could you please share more details about the problems you're facing with the app? This will help us better understand your situation and offer tailored solutions to ensure a smooth experience for you. 🌹
Our team values your feedback, and we are determined to turn your experience around. Please respond to this email with additional details or any specific questions you have, and we'll get to work on resolving your concerns promptly. 😇
We appreciate your patience and thank you for giving us the opportunity to improve. Your satisfaction is our priority, and we look forward to assisting you. 🤗
Best Regards,
Sophie | Easy Quote Support
Amazing customer Service, the app is easy to use and friendly
Thank you for the fantastic review! We're thrilled to hear that you've had an amazing experience with our customer service and find our app user-friendly. Your satisfaction is our top priority, and we're here to provide continued excellence. If you ever need assistance or have further feedback, feel free to reach out. We appreciate your support! 🌟
Best regards,
Mariadel | Easy Quote Support 💫
Amazing support - responded to a request within minutes and took care of everything needed. Highly recommend.
🌟 Thank you for the glowing review! 😊 We're delighted to hear that our support team was able to assist you promptly and efficiently. If you ever need help again, don't hesitate to reach out. We're here to make your experience amazing! 👏
-Sophie|Quote Team
customer service is lightning fast. app is working great. =)
Thank you for your positive feedback! 🥰🤗We're glad to hear that you're enjoying our app and that our customer service team was able to assist you quickly.😇 Let us know if you need any further assistance.😇
-nona🥰
The support team is amazing! Thank you so much for all your help.
Thank you for your kind words! We are thrilled to hear that our support team was able to assist you and provide you with amazing service. We will be sure to pass along your feedback to our team. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for choosing our company!💗💗
-nona
The Button was not showing up on my end (2.0 theme version) and the online chat agent Mariadel was a tremendous help and the button is now showing up on all my products.
Now all I have to do is customize to suite my needs!
Thank You Mariadel!!!
Great to hear that Mariadel was able to assist you with the issue you were experiencing! We're glad that the button is now showing up on all your products and that you're able to customize it to your liking. Thank you for taking the time to leave a positive review and we appreciate your business!💗💗
-nona💖
