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app does what it says, has ome issues with product showing add to cart if searched from search bar, also can not have more than one button in place of add to cart such as, pre-order, enquire now, coming soon....
Thank you for your feedback! 🌟 We're glad to hear that the app is delivering on its promises. 😊 We've noted your concerns about products showing "add to cart" when searched from the bar and the limitation on having only one button. 🤔 Our team is actively working on addressing these issues to enhance your experience. Your input is invaluable, and we appreciate your patience as we strive to make our app even better! 🚀 If you have any more suggestions or questions, feel free to reach out. 👍
Best,
Sophie|Quote Team💞
At first it was very good but the service is down most of the time lately and when it's down, then the quote option is removed from your website and you lose money. They also can't do basic things like offering a checkbox to subscribe to newsletters while you're getting your quote.
You will only receive around 85% of the quotes to your inbox, the other 15% aren't sent as an email to you for whatever reason so you constantly have to check their web interface.
You can't setup auto-replies per item or anything like.
Wow! Thank you so much for your honest feedback. We value your comments and we are dedicated to improving our services best for you. If you need anything please contact us. Happy Life!
Mariadel❤️
I've used the service agents twice, the first time upon setting the app up and again whilst using the app. Both times the agents have been very helpful and have done everything the could do to solve the issues. My 2nd issue was unable to be resolved, however I do believe they will probably develop a solution. Even though my issue wasn't resolved, I'm still very happy with the app and how easy it is to use.
Thank you so much for taking the time to share your feedback with us. 🥰It's fantastic to hear that our service agents were able to assist you effectively during your initial setup and while you were using the app. We take pride in our team's dedication to resolving issues and providing exceptional support to our valued users.😇We understand that your second issue couldn't be resolved completely at this time, but your optimism about a potential solution means a lot to us. We are constantly working to improve our app and address any challenges that may arise, and your feedback is invaluable in this process.🥲If you ever encounter any further issues or have additional feedback, please don't hesitate to reach out to us. Your insights help us grow and serve you better. 🥰
Once again, thank you for choosing our app, and we look forward to serving you even better in the future.
-nona🤗
Great Support!!!!!!
Thank you for leaving a review! We're thrilled to hear that our support team was able to assist you and provide great service. We appreciate your feedback and hope to continue providing excellent support in the future.
- Sophie💖
Customer service replies fast but does not fix anything in a timely matter. I have been waiting for them to simply move the "Quote" button as my theme doesn't allow the method as documented. Its been over 8 days and still hasn't been fixed.
We sincerely apologize for the inconvenience you've experienced. We understand the urgency of resolving your issue, and we regret that it has taken longer than expected. Our team is actively working on resolving the issue with the button placement on your theme, and we are committed to finding a solution as quickly as possible.
Your feedback is invaluable to us, and we appreciate your patience and understanding during this process. Rest assured, we are dedicated to providing excellent customer service and ensuring that your experience with us is a positive one.
If you have any further concerns or questions, please don't hesitate to contact us directly. We are here to assist you every step of the way.
Thank you for bringing this to our attention, and we look forward to resolving the issue promptly.
Best regards,
Mariadel 💗
Easy Quote Customer Support 🌟
i was facing problem with my DAWN theme and i ask for the help. Response was really quick and i have solved my problem. Thank you
We are very glad to know that you are happy with us. We are devoted to being your partner toward success and we will ensure the best services for you. If you need help, please let us know.
Happy Life!
Claire❤️
I had initial problems with getting a reply from the developers. Their first reply to my request must have disappeared into the ether. However, when I chased up they replied straight away and my issue was solved quickly and efficiently. Thanks very much.
Hi FDB Online,
Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share!
Have a lovely day!
Best,
EasyQuote Support Team
They are so helpful! They helped me with my online needs and adjusted the way i wanted it to be. Thank you so much for all your help!
Thank you for taking the time to leave such a positive review! We are thrilled to hear that we were able to assist you with your online needs. It was our pleasure to help and we appreciate your business.
-Nona💗
Don't have any idea about the customer support service, no chat support, no email reply. and i am completely stuck with the app, not sure how to proceed, probably delete the app and look for anothe rone
Hello there,
This is Sophie from Easy Quote Support. I hope this email finds you well. Thank you for taking the time to share your thoughts about our service. We sincerely apologize for any inconvenience you've experienced, and we appreciate your honesty. 💗
We understand that you've faced challenges with our customer support, and we want to assure you that your concerns are being taken seriously. Our team is committed to providing the best assistance possible, and we're here to help you navigate through any issues you're encountering. 🥰
To address your specific concerns and provide the support you need, could you please share more details about the problems you're facing with the app? This will help us better understand your situation and offer tailored solutions to ensure a smooth experience for you. 🌹
Our team values your feedback, and we are determined to turn your experience around. Please respond to this email with additional details or any specific questions you have, and we'll get to work on resolving your concerns promptly. 😇
We appreciate your patience and thank you for giving us the opportunity to improve. Your satisfaction is our priority, and we look forward to assisting you. 🤗
Best Regards,
Sophie | Easy Quote Support
I would recommend this app for anyone that has a store with products that requires a "Request Quote" function. It is very simple to use, the online support is amazing, and they are very quick to respond.
Thank you!
Thank you for your wonderful review! We're thrilled to hear that our app has been a great fit for your store's "Request Quote" function. It's fantastic to know that you found it easy to use and that our online support was quick and helpful. We appreciate your recommendation and look forward to serving you in the future.
- Sophie🌻