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We use this app since december 21 and it worked very well. But yesterday all the translated texts are gone with unknown reason. So we started to translate again, but only a few translated texts could be saved - the rest was not stored, also with unknown reason. It is also difficult to get support in a short time and it`s only possible by email. A time-consuming matter. Hope we will be in touch with support soon - otherwise we will cancel this app. Update: Contrary to our fears, an update of the app would be the trigger, there was a problem with Shopify cache. This was (hopefully) fixed forever after a few hours.
Thanks for the great support, even if it took a little longer due to the time difference.
We are currently testing the app and so far everything looks great! Especially the support team is very reactive and is helping us with the integration of third-party apps into EasyAccount. If everything works as planned it looks like a great upgrade for our webshop!
I currently have this app installed and it seemed great initially but the pages are now super slow to load, and some don't appear at all. Been waiting for support to reply to messages for 3+ days - not great experience considering cost.
The return option doesn't work. No error but it keeps on loading and no final results. It's buggy It's difficult to contact their support team.
Hello 👋
Thank you for reaching out to us, and very sorry to hear about any issues you have had with the app! We are more than happy to help take a look here and get everything sorted out. 😊
We have also reached out via email so that we can help get this solved for you. Looking forward to working with you on this and getting you set up with EasyAccounts 💯
Also, I cannot see any contact requests come into us, so it would be great to if you could let us know how that was submitted. 🙏