OE: Order Editor & Upsell
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Enable customers to self-edit their orders and upsell product recommendations driving up AOV
Wrong address! Forgot my discount code! Can I change color? - never receive a support ticket like this again. With Order Editor, you can allow customers to self-service their most common support queries directly after checking out, critically without contacting your support team. Combine this with email/sms flows, and you can drive up AOV by offering the customers a window of time before their parcel ships to add additional items.
- Validate Shipping Addresses- prompt customers to fix issues straight away
- Self Serviced address, product, discount, variant and quantity changes
- Create easy one click upsells on the Thank You and Order Status pages
- Automatic Unpaid Edit rollbacks
- Allow customers to request cancellation, generate invoices or contact support
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
- Customer accounts
- checkout
- erp
- klavyio
Categories
Pricing
Sandbox
Free
- Test the features of Order Editor
Legend
$19 / month
- Unlimited Order Edits
- Best-In-Class Order Editing Extensions
- Edit Variant, Product, Quantity & Upsell
- Free Address Validation
- Update Address/Contact/Order Note
- Order Cancellation & Refund Requests
- Dedicated Priority Support
3-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (16)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Best order editing app on the store. Have tried multiple others and this is by far the best. Works smoothly, does what it promises and doesn't bug/crash.
This app is incredible! It delivers all the essential features needed by merchants like me who want to allow customers to edit their orders manually. These features are particularly useful if a customer notices an address error after purchasing or if someone completes an order unintentionally through the PayPal express checkout and wishes to cancel it immediately. This capability can significantly reduce email tickets and help avoid payment transaction fees for fully refunded orders.
Fantastic new app for order editing. I picked this app because it had all the features of another top leading order editing app, plus it appeared to be in further development - and indeed it is - which opens ways to get all that's needed for the perfect user experience.
If you want to add order editing to reduce customer support, other apps that offer limited options (e.g. just order cancellation or address change) won't make a dent, and you need an app like this.
UI is very clean and in line with the store theme.
Excellent responsive support
This review made our day.
"Appeared to be in further development - and indeed it is" - you caught us. We basically live in our code editors at this point.
Can't wait to show you what's next.
Nick
Ebb: Order Editing is an excellent app for Shopify merchants, offering seamless customer-driven edits such as address updates, order cancellations, modifications, and contact detail changes—all in real time. With responsive customer service and time-saving features, it’s a must-have for efficient order management!
An absolutely amazing app that does exactly what it should and more! We have a small use case for simply letting our customers change their shipping address after they order. Sometimes autofill was causing them to enter the wrong address.
Customers can download an invoice as a pdf, which is an added bonus as well!
Support
App support provided by OE Apps.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, store credit, Online Store
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Edit customers
Customer data
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View products
Inventory, products, product listings, or collections
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Edit orders
All order details for the last 60 days, assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, returns, shipping information, or third-party fulfillment
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Edit store credit
Store credit accounts or store credit account transactions
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Edit your Online Store
Checkout page
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View other data
Shopify Markets settings, checkout branding settings, locations, or Payment Terms
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