Ebb: Order Editing
- Pricing
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Free
- Highlights
- Use directly in Shopify admin
- Rating
- 5.0 (12)
- Developer
- Customer Order Edits
Featured images gallery
Enable customers to self-edit their orders and upsell product recommendations driving up AOV
Managing order changes is one of the most common customer service challenges. With Ebb Order Editing, you can empower your customers to make changes on their own, saving time for both your team and your customers. But Ebb isn’t just about convenience—it’s also a tool to grow your revenue. Add post-purchase upsells to recommend more products, showcase offers on thank-you pages, and use email to drive additional sales. Simplify order management while increasing your average order value - win win!
- Validate Shipping Addresses- prompt customers to fix issues straight away
- Customer Driven address, product, discount, personalisation and quantity changes
- Create easy one click upsells on the Thank You and Order Status pages
- Automatic Unpaid Rollbacks - Unlike other apps, we have 100% success rate
- Allow customers to request cancellation, generate invoices or contact support
- Highlights
- Use directly in Shopify admin
Languages
English
Works with
- checkout
- Customer accounts
- klaviyo
- flow
- checkout
- pos
Categories
Reviews (12)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
This app is incredible! It delivers all the essential features needed by merchants like me who want to allow customers to edit their orders manually. These features are particularly useful if a customer notices an address error after purchasing or if someone completes an order unintentionally through the PayPal express checkout and wishes to cancel it immediately. This capability can significantly reduce email tickets and help avoid payment transaction fees for fully refunded orders.
Fantastic new app for order editing. I picked this app because it had all the features of another top leading order editing app, plus it appeared to be in further development - and indeed it is - which opens ways to get all that's needed for the perfect user experience.
If you want to add order editing to reduce customer support, other apps that offer limited options (e.g. just order cancellation or address change) won't make a dent, and you need an app like this.
UI is very clean and in line with the store theme.
Excellent responsive support
This review made our day.
"Appeared to be in further development - and indeed it is" - you caught us. We basically live in our code editors at this point.
Can't wait to show you what's next.
Nick
Ebb: Order Editing is an excellent app for Shopify merchants, offering seamless customer-driven edits such as address updates, order cancellations, modifications, and contact detail changes—all in real time. With responsive customer service and time-saving features, it’s a must-have for efficient order management!
This app is a huge help! It's been a game changer since I don’t have to deal with customers reaching out about wrong addresses or changes anymore, they can handle it all themselves now. It saves me so much time! It’s super easy to use, saves me tons of support time, and even boosts my sales. Definitely worth it!
Mo!
Thanks for making our day with this killer review.
Working with Radiance Surfboards has been nothing short of awesome. You get it. We get it. It's a vibe.
Keep crushing it out there. 🏄♂️
Nick
What a great and simple app. Cuts down the time for my admin staff. No more address changes or asking for invoices.
Support has been great. I have used a few other apps but by far this is the best.
And new features are coming all the time. Looking forward to the updates.
Five stars from me, highly recommend.
"Simple" is exactly what we were going for. Love that your admin team can finally catch a break.
Thanks for riding with us since day one. Those new features we're cooking up? Just wait...
Stay awesome,
Nick
Support
App support provided by Customer Order Edits.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, store credit, Online Store
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Edit customers
Customer data
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View products
Inventory, products, product listings, or collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order details for the last 60 days, shipping information, or third-party fulfillment
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Edit store credit
Store credit account transactions
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Edit your Online Store
Checkout page
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View other data
Checkout branding settings or locations
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