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Automate returns and exchanges with a branded self service portal & Reduce support workload.
Ecombone helps merchants manage returns and exchanges through a branded self service portal connected to their store. Customers can submit requests, select refund or exchange options, and track the status of their case. Merchants review and approve requests from a single dashboard, set return rules, define eligibility windows, and control refund or exchange outcomes. It reduces manual emails, keeps all cases organized, and helps protect revenue by promoting exchanges instead of refunds.
- Branded self service returns and exchanges portal
- Custom return rules and eligibility conditions + supports Bundles
- Refund, exchange and discount resolutions - supports multi-currency & markets
- Email notifications for every step of the process
- Centralized dashboard to review and manage requests
Languages
English
Categories
Pricing
Free
Free
Features
- Up to 10 returns/month
- Custom return / exchanges portal
Basic
$19 / month
$0.50 per extra return above 100 returns
Features
- Up to 100 returns/month
- Self-service return / exchanges portal
- Full analytics
- Email notifications
- Custom branding
14-day free trial
Plus
$49 / month
$0.50 per extra return above 250 returns
Features
- Up to 250 returns/month
- Self-service return / exchanges portal
- Full analytics
- Email notifications
- Custom branding
- Buy X Get Y discount codes
- Bundle detection settings
- Priority support
14-day free trial
Pro
$99 / month
Features
- Unlimited returns
- Self-service return / exchanges portal
- Full analytics
- Email notifications
- Custom branding
- Buy X Get Y discount codes
- Bundle detection settings
- Priority support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
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Support
App support provided by Ecombone.
Resources
Launched
May 5, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Products, orders, discounts
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View products
Products, collections
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Edit orders
Draft orders, all order history for the last 60 days
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Edit discounts
Discount codes and promotions
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View other data
Shopify Markets settings
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