Cleverific Order Editing

Cleverific Order Editing

Pricing
From $29/month. Free trial available.
Highlights
Use directly in Shopify admin
Rating
4.6 (306)

Easily add a self-serve order editing portal that reduces support costs and boosts customer loyalty

With Cleverific, your customers can make self-serve changes without contacting support. Easily handle any other order edits such as editing billing address, exchanging items, adjusting product options, adding customizations, or modifying taxes. Simplify your workflow with a single solution to edit orders, offer self-serve order editing, automate order editing with Flow, recover abandoned carts, and enhance draft orders for sales, custom orders, wholesale orders, backorders, preorders and more.

With Cleverific, your customers can make self-serve changes without contacting support. Easily handle any other order edits such as editing billing address, exchanging items, adjusting product options, adding customizations, or modifying taxes. Simplify your workflow with a single solution to edit orders, offer self-serve order editing, automate order editing with Flow, recover abandoned carts, and enhance draft orders for sales, custom orders, wholesale orders, backorders, preorders and more. more
  • Let customers make order changes or cancel orders with self-serve order editing
  • Order editing for product options, shipping, billing address, pricing, taxes
  • Order editing automations to add gifts with purchase or split bundles
  • Craft detailed custom orders & enhanced invoicing using draft orders
  • Edit orders and send payment requests in one step, recover abandoned carts
Highlights
Use directly in Shopify admin

Languages

English

Works with

Pricing

Standard

$29 / month

  • 50 order edits, new or draft orders
  • 100 order editing automations
  • Advanced order editing tools
  • Create new orders and draft orders
  • Exchange or swap products
  • Recover and edit abandoned carts
  • Edit orders created by third-party apps
  • Standard support

14-day free trial

Growth

$49 / month

  • 100 order edits, new or draft orders
  • 200 order editing automations
  • Includes all Standard plan features
  • Standard support

14-day free trial

Professional

$99 / month

  • 400 order edits, new or draft orders
  • 500 order editing automations
  • Customer self-serve order editing
  • Includes all Growth plan features
  • Priority support

14-day free trial

Premium Plus

$299 / month

  • 800 order edits, new or draft orders
  • 2,500 order editing automations
  • Customer self-serve order editing
  • SOC 2 certification
  • White glove onboarding and team training
  • Includes all Professional plan features
  • VIP support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (306)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing Shopify's order editing capabilities, allowing adjustments in shipping, taxes, and more. It reduces customer service workloads and increases satisfaction by simplifying order modifications. Features include order duplication, bundle management, and Shopify Flow integration, making it ideal for B2C and B2B operations. The app is noted for its reliability and seamless Shopify integration, with exceptional customer support and regular updates based on merchant feedback.

February 18, 2025

Wonderful app that opens up more editing options than the Shopify standard editing! We work a lot with line item properties and it's great to have a way to edit those on an order. It's also a great way to change an order from Local Pickup to Shipping, if a customer changes their mind.

The customer service is also great. They recently added a requested feature to prevent using the Advanced Mode on Managed Markets orders (short version - not a good idea to use it on those). That will undoubtedly save us, and probably some other merchants, from future headaches.

RoguePandaDesigns
United States
Almost 3 years using the app
Edited December 10, 2024

Highly recommend. The team delivers great and prompt service to any enquiries, and the app fulfills all of our needs.

YMCA Gear
Australia
About 8 years using the app
December 13, 2024

This functionality should have been built in , but with this app it makes editing orders easy.

RYD LYF
New Zealand
Over 3 years using the app

Support

App support provided by Cleverific, Inc.

Or visit their support portal

Developer

Cleverific, Inc

27 W Anapamu Street #304, Santa Barbara, CA, 93101, US

Launched

February 26, 2014 · Changelog

More apps like this

4.6 out of 5 stars 199 total reviews Free trial available
Let customers edit, cancel and reorder orders instantly
5.0 out of 5 stars 19 total reviews Free plan available
Improve sales & support with self-serve order editing rules
4.6 out of 5 stars 1929 total reviews Free plan available
Offer great service with AI chat bots, live chat, and helpdesk

Want to add an app?

Try Shopify free for 3 days