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Edit Order by Cleverific

Edit Order by Cleverific

Developed by Cleverific, Inc

179 reviews
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Price: Free – $19.00 / month Free Trial: 14 days More info
  • Edit orders, exchange products and change shipping directly in Shopify
  • Easily create custom, promotional and wholesale orders
  • The only edit order app to be featured by Shopify. Edit Order is the #1 rated and most popular order editing app!

★★★★★ “We have dozens of orders every day where the customer entered the wrong size, color, quantity, or even want to switch products… There is no built-in functionality to edit orders in Shopify. The Edit Order app is the best solution available” -
Screaming Owl


Featured in FORBES as one of the "first 10 Shopify Apps You Must Install."


You chose Shopify for your business because it’s so easy to use, fast to set up, and it’s the best ecommerce platform out there (we get it, we’ve worked with just about all of them!). While Shopify helps you get the sale, you still need to be able to respond to your customers’ requests quickly and flexibly. You know that every minute and every dollar counts when customers ask you questions like:



  • Can I change the size, color, or quantity in my order?

  • Can I add another product to my order?

  • Can I exchange this product for a different product?

  • Can I change the shipping speed or shipping address I chose earlier?

  • Can I change the embroidering, monogram, or customization on my order?

  • Can I place a custom order with special pricing?


With Edit Order, you can answer “Yes! No problem!” to every one of these requests and move on to developing more repeat customers without breaking a sweat.



★★★★★ “Blackpants Workwear sells hairdressing and beauty uniforms and without Edit Order we would not have been able to choose Shopify as an e-commerce platform.” - Blackpants Workwear



Simple, Yet Powerful Editing


Edit Order is more powerful than just the standard product, sizing and color options. You can also:



  • Upgrade shipping options

  • Add products that are not available online

  • Change tax or line item properties on a single product

  • Create a new custom orders

  • Accept and generate pre-orders

  • Create wholesale orders

  • Send payment requests payable directly through your online store (AVAILABLE NOW!)

  • And much more…


Charge Customers for an Additional Amount Owed


Our Payment Requests feature lets you request an additional payment from your customers directly through your secure online store with just two clicks! No setup required. Accept payment right away when you add to an order, upgrade shipping, or exchange for a more expensive item.


Exact Sales Tax Calculations


Our tax tables and tax calculations exactly match Shopify’s. When you create a new order or change a shipping address, we ensure that
your order’s sales taxes are updated in real time and are 100% accurate.


Responsive Customer Service


Don’t put your business at risk! With Edit Order, customer support is handled directly by the co-founders and lead developer so you can rest assured that your customers’ orders are in the best hands.


How Does Edit Order Work?


When you edit an order, Edit Order does a “save as” with your edits by canceling the original order and applying the original payment to the newly edited version of the order. This ensures that there’s a clear papertrail of what has happened with the order at all times.


Also Use Edit Order to:



  • Return items to inventory

  • Send promotional items to customers

  • Add information to pre-sale orders

  • Remove one variation and replace with another

  • Change the price of a product after an order has been received

  • Correct an incorrectly ordered item by the customer

  • Correct SKU numbers

  • Accept payment from customer and be able to mark the payment as complete

  • Change an order address and calculate new tax totals

  • Split product quantities for partial fulfillment

  • Add backorder information to an order

  • Plus much more…


What Merchants are Saying About Edit Order



★★★★★ “This app... what can I say besides we wouldn't be able to run our store without it! It's hard to believe Shopify doesn't have this functionality, but thank whatever god you pray to that this app exists. You won't be disappointed!” - My Hairprint




★★★★★ “Love this app. Love the folks behind it. We use it to edit orders and are starting to use their latest feature, the ability to create orders. We have lots of phone orders and the Shopify experience does not let us add any properties, which is vital to our business.” - Pike Place Fish




★★★★★ “Simply, it allows us to provide a great customer services especially if they have to exchange, refund, edit, special discount, new order, add products that are not available online,” - Creative Lami




★★★★★ “Phenomenal piece of software - they will even add a feature I requested "just for me"; extremely strong recommend" - Philipp, Co-Founder at www.FYF.io



Try Edit Order today, FREE for 14 days. With zero setup required, you can install Edit Order and be done servicing your customer’s order in less than 3 minutes.


About Us


Edit Order is made by Cleverific, Inc. We are a small team located in sunny Santa Barbara, California. Our apps and expertise help merchants launch and grow on Shopify.

Edit Order by Cleverific reviews

179 reviews
  1. 5 stars (135 reviews)
  2. 4 stars (10 reviews)
  3. 3 stars (7 reviews)
  4. 2 stars (6 reviews)
  5. 1 star (21 reviews)

Someone had ordered a lamp off our store with an EU power cord instead of a US power cord and I couldn't work out how to amend it easily for them. Downloaded this app and I amended the order with ease. Contacted their contact support regarding an issue and they had responded in less than a day. Very happy with these guys and would definitely recommend.

posted

If your taking orders then chances are your also going to need to edit orders, because there is no built in option for this in Shopify this app is the next best thing.
Easy to setup and after migrating from Magento it was already being used on day 1 and pretty much every day since.
Support has been very helpful when I've had a question or an issue with a fast turnaround time & resolution.

posted

Technically 3 or 4 stars but all of the limitations are caused by the Shopify platform itself, not the app. Why most of this functionality is not built into Shopify I don't know and these guys are trying to make the best of a poor order management system.

posted

Great customer service! We are migrating over to Shopify and offer a lot of programs that warrant changing orders regularly. These folks have been super responsive with all questions I've had, via email and via online meetings. And they keep improving the app! Thanks!

posted

Sure, you can edit orders. Be prepared to have your Shopify accounting reports all screwed up and inaccurate. If you edit an order with this app, the extra money you're paying Shopify for reports will be inaccurate and worthless.

posted

Claims to be able to uncancel order. I now have an order stuck in limbo thanks to this app. Support offers no help to resolve the issue.

posted

Great support, highly recommended

posted

Team has been very responsive and solution oriented!

posted

Great product and customer service. Emails and questions are answered quickly, day or night!

posted

They have earned their 5 star review. I can do what I need to when people order the wrong things or if we need to change anything on the order. It is something I am not willing to be without. Thanks Cleverific and thanks for coding that for me Josh.

posted
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Free – $19.00 / month
14 days

Support & Sales

Cleverific, Inc
1-805-749-2162 Mon-Fri
support@editorder.net
editorder.net
not provided
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