- Edit orders, exchange products and change shipping directly in Shopify
- Easily create custom, promotional and wholesale orders
- The only edit order app to be featured by Shopify. Edit Order is the #1 rated and most popular order editing app!
★★★★★ “We have dozens of orders every day where the customer entered the wrong size, color, quantity, or even want to switch products… There is no built-in functionality to edit orders in Shopify. The Edit Order app is the best solution available” -
Screaming Owl
Featured in FORBES as one of the "first 10 Shopify Apps You Must Install."
You chose Shopify for your business because it’s so easy to use, fast to set up, and it’s the best ecommerce platform out there (we get it, we’ve worked with just about all of them!). While Shopify helps you get the sale, you still need to be able to respond to your customers’ requests quickly and flexibly. You know that every minute and every dollar counts when customers ask you questions like:
- Can I change the size, color, or quantity in my order?
- Can I add another product to my order?
- Can I exchange this product for a different product?
- Can I change the shipping speed or shipping address I chose earlier?
- Can I change the embroidering, monogram, or customization on my order?
- Can I place a custom order with special pricing?
With Edit Order, you can answer “Yes! No problem!” to every one of these requests and move on to developing more repeat customers without breaking a sweat.
★★★★★ “Blackpants Workwear sells hairdressing and beauty uniforms and without Edit Order we would not have been able to choose Shopify as an e-commerce platform.” - Blackpants Workwear
Simple, Yet Powerful Editing
Edit Order is more powerful than just the standard product, sizing and color options. You can also:
- Upgrade shipping options
- Add products that are not available online
- Change tax or line item properties on a single product
- Uncancel or create a new customer order
- Accept and generate pre-orders
- Create wholesale orders
- Send payment requests payable directly through your online store (AVAILABLE NOW!)
- And much more…
Charge Customers for an Additional Amount Owed
Our Payment Requests feature lets you request an additional payment from your customers directly through your secure online store with just two clicks! No setup required. Accept payment right away when you add to an order, upgrade shipping, or exchange for a more expensive item.
Exact Sales Tax Calculations
Our tax tables and tax calculations exactly match Shopify’s. When you create a new order or change a shipping address, we ensure that
your order’s sales taxes are updated in real time and are 100% accurate.
Responsive Customer Service
Don’t put your business at risk! With Edit Order, customer support is handled directly by the co-founders and lead developer so you can rest assured that your customers’ orders are in the best hands.
How Does Edit Order Work?
When you edit an order, Edit Order does a “save as” with your edits by canceling the original order and applying the original payment to the newly edited version of the order. This ensures that there’s a clear papertrail of what has happened with the order at all times.
Also Use Edit Order to:
- Return items to inventory
- Send promotional items to customers
- Add information to pre-sale orders
- Remove one variation and replace with another
- Change the price of a product after an order has been received
- Correct an incorrectly ordered item by the customer
- Correct SKU numbers
- Accept payment from customer and be able to mark the payment as complete
- Change an order address and calculate new tax totals
- Split product quantities for partial fulfillment
- Add backorder information to an order
- Plus much more…
What Merchants are Saying About Edit Order
★★★★★ “This app... what can I say besides we wouldn't be able to run our store without it! It's hard to believe Shopify doesn't have this functionality, but thank whatever god you pray to that this app exists. You won't be disappointed!” - My Hairprint
★★★★★ “Love this app. Love the folks behind it. We use it to edit orders and are starting to use their latest feature, the ability to create orders. We have lots of phone orders and the Shopify experience does not let us add any properties, which is vital to our business.” - Pike Place Fish
★★★★★ “Simply, it allows us to provide a great customer services especially if they have to exchange, refund, edit, special discount, new order, add products that are not available online,” - Creative Lami
★★★★★ “Phenomenal piece of software - they will even add a feature I requested "just for me"; extremely strong recommend" - Philipp, Co-Founder at www.FYF.io
Try Edit Order today, FREE for 14 days. With zero setup required, you can install Edit Order and be done servicing your customer’s order in less than 3 minutes.
About Us
Edit Order is made by Cleverific, Inc. We are a small team located in sunny Santa Barbara, California. Our apps and expertise help merchants launch and grow on Shopify.
Edit Order by Cleverific reviews
Edit order has been a lifesaver to me. We deal with variants and our wholesale customers are constantly changing their mind about sizes, etc. Edit Order makes it easier for us to make those changes and not have to worry about inventory since this is done automatically. Another nice addition is the Request payment feature were with just once click, whatever is owed to us after the edition, we can collect our money. This app is a must have!!!
Must have app!! Great app and great customer service. Quick to respond! I highly recommend this app to anyone who is looking for something to help with order edits.
Just started using the new Payment Requests feature and it greatly simplifies the process for upgrading orders that require additional money to be collected from the customer. Nice work Cleverific!
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This app is essential for providing customer service. We use it to process phone orders and exchanges. We also use it to make changes to orders for shipping changes or for when customers want to pick up locally. Great app! Well worth the $$.
Edit Order has made customer requests much easier. Easy to use and very responsive support team when we had some questions. We can't recommend it enough!
Use the retail package for brick and mortar store. This cancels the original order, makes a new one with the edited items, and marks it as paid so you can't accept payment on either order. It also makes a mess of accounting. Hot garbage.
If you sell products that have different sizes or SKU's, this is a no brainer. Edit Order has saved us from hours of manual order switching and order mistakes. Their new functions, being able to send out payment requests and mark products as fulfilled has been a huge help.
On top of that, their customer service and support system is quick to respond and top notch. I would recommend them to any Shopify store owner :)
Very straight forward and easy to not only place orders but modify as well.
Very helpful to modify an order! Support team responded right away to a question too
Edit Order bolsters the efficiency of Shopify as used in our Wild Ideas, LLC storefront. Adjusting sales by quick and easy partial refunds is an excellent feature.
Great app. VERY responsive support team. They have never failed to help us out. This app does what we need it to do on the backend of our store.
