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Edit Order by Cleverific

Edit Order by Cleverific

Developed by Cleverific, Inc

111 reviews
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Price: Free – $19.00 / month Free Trial: 14 days More info
  • Edit orders, exchange products and change shipping directly in Shopify
  • Easily create custom, promotional and wholesale orders
  • The only edit order app to be featured by Shopify. Edit Order is the #1 rated and most popular order editing app!

★★★★★ “We have dozens of orders every day where the customer entered the wrong size, color, quantity, or even want to switch products… There is no built-in functionality to edit orders in Shopify. The Edit Order app is the best solution available” -
Screaming Owl


Featured in FORBES as one of the "first 10 Shopify Apps You Must Install."


You chose Shopify for your business because it’s so easy to use, fast to set up, and it’s the best ecommerce platform out there (we get it, we’ve worked with just about all of them!). While Shopify helps you get the sale, you still need to be able to respond to your customers’ requests quickly and flexibly. You know that every minute and every dollar counts when customers ask you questions like:



  • Can I change the size, color, or quantity in my order?

  • Can I add another product to my order?

  • Can I exchange this product for a different product?

  • Can I change the shipping speed or shipping address I chose earlier?

  • Can I change the embroidering, monogram, or customization on my order?

  • Can I place a custom order with special pricing?


With Edit Order, you can answer “Yes! No problem!” to every one of these requests and move on to developing more repeat customers without breaking a sweat.



★★★★★ “Blackpants Workwear sells hairdressing and beauty uniforms and without Edit Order we would not have been able to choose Shopify as an e-commerce platform.” - Blackpants Workwear



Simple, Yet Powerful Editing


Edit Order is more powerful than just the standard product, sizing and color options. You can also:



  • Upgrade shipping options

  • Add products that are not available online

  • Change tax or line item properties on a single product

  • Uncancel or create a new customer order

  • Accept and generate pre-orders

  • Create wholesale orders

  • Send payment requests payable directly through your online store (ROLLING OUT NOW!)

  • And much more…


Charge Customers for an Additional Amount Owed


Our Payment Requests feature lets you request an additional payment from your customers directly through your secure online store with just two clicks! No setup required. Accept payment right away when you add to an order, upgrade shipping, or exchange for a more expensive item.


Exact Sales Tax Calculations


Our tax tables and tax calculations exactly match Shopify’s. When you create a new order or change a shipping address, we ensure that
your order’s sales taxes are updated in real time and are 100% accurate.


Responsive Customer Service


Don’t put your business at risk! With Edit Order, customer support is handled directly by the co-founders and lead developer so you can rest assured that your customers’ orders are in the best hands.


How Does Edit Order Work?


When you edit an order, Edit Order does a “save as” with your edits by canceling the original order and applying the original payment to the newly edited version of the order. This ensures that there’s a clear papertrail of what has happened with the order at all times.


Also Use Edit Order to:



  • Return items to inventory

  • Send promotional items to customers

  • Add information to pre-sale orders

  • Remove one variation and replace with another

  • Change the price of a product after an order has been received

  • Correct an incorrectly ordered item by the customer

  • Correct SKU numbers

  • Accept payment from customer and be able to mark the payment as complete

  • Change an order address and calculate new tax totals

  • Split product quantities for partial fulfillment

  • Add backorder information to an order

  • Plus much more…


What Merchants are Saying About Edit Order



★★★★★ “This app... what can I say besides we wouldn't be able to run our store without it! It's hard to believe Shopify doesn't have this functionality, but thank whatever god you pray to that this app exists. You won't be disappointed!” - My Hairprint




★★★★★ “Love this app. Love the folks behind it. We use it to edit orders and are starting to use their latest feature, the ability to create orders. We have lots of phone orders and the Shopify experience does not let us add any properties, which is vital to our business.” - Pike Place Fish




★★★★★ “Simply, it allows us to provide a great customer services especially if they have to exchange, refund, edit, special discount, new order, add products that are not available online,” - Creative Lami




★★★★★ “Phenomenal piece of software - they will even add a feature I requested "just for me"; extremely strong recommend" - Philipp, Co-Founder at www.FYF.io



Try Edit Order today, FREE for 14 days. With zero setup required, you can install Edit Order and be done servicing your customer’s order in less than 3 minutes.


About Us


Edit Order is made by Cleverific, Inc. We are a small team located in sunny Santa Barbara, California. Our apps and expertise help merchants launch and grow on Shopify.

Edit Order by Cleverific reviews

111 reviews
  1. 5 stars (73 reviews)
  2. 4 stars (8 reviews)
  3. 3 stars (7 reviews)
  4. 2 stars (5 reviews)
  5. 1 star (18 reviews)

This app has been great. We have customers call and make changes to their orders all the time and it's a snap with this app. There are some limitations, but when I ask about them, the developer seems to be receptive to helping make changes. Thanks guys, this app is great!

posted

This is the best order editing app we've found. Super easy to use and allows for adjustments on practically every aspect of the order including billing and shipping address, customer contact information, adding or removing line items, adjusting unit prices, changing SKU's, and changing shipping methods.

The payment request feature is super easy to use, and makes adjusting order totals super quick and painless for both us and the customer. Highly recommend.

posted

I highly recommend this app. It's been a lifesaver.

posted

Finally an app that allows me to change an order after its been placed! Only reason why not 5 star is when an order has already been fulfilled, and you edit the order it automatically sends the fulfillment request again which can get confusing.

posted

We've utilized Edit Order nearly every day for the past two years. We utilize preorders and customers often want to make changes to their order before the product arrives. Without Edit Order, we'd have to cancel and rekey these orders. Also, whenever we have a question, the Edit Order support team responds quickly with the information we need to take care of our customers.

posted

We've been using it every day for over a year now - great app, great support. Looking forward to Payment Requests!

posted

I really think this will be exactly what we need as soon as payment requests roll out to all stores. It's so nice to be able to edit the orders instead of leaving notes that sometimes get missed!

posted

Edit Order has been an invaluable feature of our online store! We wouldn't be able to use Shopify without it. Highly recommend

posted

We've been using this app for a while now and it's extremely helpful!

posted

SUPER excited for new payment feature. Couldn't live without the App for adding LIPs (line item properties) to orders! Thanks for the great APP!

posted
Get
Free – $19.00 / month
14 days

Support & Sales

Cleverific, Inc
1-805-749-2162 Mon-Fri
support@editorder.net
editorder.net
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