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Edit Order by Cleverific

Edit Order by Cleverific

Developed by Cleverific, Inc

94 reviews
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Price: Free – $19.00 / month Free Trial: 14 days More info
  • Edit orders, exchange products and change shipping directly in Shopify
  • Easily create custom, promotional and wholesale orders
  • Shopify's #1 rated, most reviewed, and most popular order editing app

★★★★★ “We have dozens of orders every day where the customer entered the wrong size, color, quantity, or even want to switch products… There is no built-in functionality to edit orders in Shopify. The Edit Order app is the best solution available” -
Screaming Owl


Featured in FORBES as one of the "first 10 Shopify Apps You Must Install."


You chose Shopify for your business because it’s so easy to use, fast to set up, and it’s the best ecommerce platform out there (we get it, we’ve worked with just about all of them!). While Shopify helps you get the sale, you still need to be able to respond to your customers’ requests quickly and flexibly. You know that every minute and every dollar counts when customers ask you questions like:



  • Can I change the size, color, or quantity in my order?

  • Can I add another product to my order?

  • Can I exchange this product for a different product?

  • Can I change the shipping speed or shipping address I chose earlier?

  • Can I change the embroidering, monogram, or customization on my order?

  • Can I place a custom order with special pricing?


With Edit Order, you can answer “Yes! No problem!” to every one of these requests and move on to developing more repeat customers without breaking a sweat.



★★★★★ “Blackpants Workwear sells hairdressing and beauty uniforms and without Edit Order we would not have been able to choose Shopify as an e-commerce platform.” - Blackpants Workwear



Simple, Yet Powerful Editing


Edit Order is more powerful than just the standard product, sizing and color options. You can also:



  • Upgrade shipping options

  • Add products that are not available online

  • Change tax or line item properties on a single product

  • Uncancel or create a new customer order

  • Accept and generate pre-orders

  • Create wholesale orders

  • Send payment requests payable directly through your online store (COMING SOON!)

  • And much more…


Exact Sales Tax Calculations


Our tax tables and tax calculations exactly match Shopify’s. When you create a new order or change a shipping address, we ensure that
your order’s sales taxes are updated in real time and are 100% accurate.


Responsive Customer Service


Don’t put your business at risk! With Edit Order, customer support is handled directly by the co-founders and lead developer so you can rest assured that your customers’ orders are in the best hands.


How Does Edit Order Work?


When you edit an order, Edit Order does a “save as” with your edits by canceling the original order and applying the original payment to the newly edited version of the order. This ensures that there’s a clear papertrail of what has happened with the order at all times.


Also Use Edit Order to:



  • Return items to inventory

  • Send promotional items to customers

  • Add information to pre-sale orders

  • Remove one variation and replace with another

  • Change the price of a product after an order has been received

  • Correct an incorrectly ordered item by the customer

  • Correct SKU numbers

  • Accept payment from customer and be able to mark the payment as complete

  • Change an order address and calculate new tax totals

  • Split product quantities for partial fulfillment

  • Add backorder information to an order

  • Plus much more…


What Merchants are Saying About Edit Order



★★★★★ “This app... what can I say besides we wouldn't be able to run our store without it! It's hard to believe Shopify doesn't have this functionality, but thank whatever god you pray to that this app exists. You won't be disappointed!” - My Hairprint




★★★★★ “Love this app. Love the folks behind it. We use it to edit orders and are starting to use their latest feature, the ability to create orders. We have lots of phone orders and the Shopify experience does not let us add any properties, which is vital to our business.” - Pike Place Fish




★★★★★ “Simply, it allows us to provide a great customer services especially if they have to exchange, refund, edit, special discount, new order, add products that are not available online,” - Creative Lami




★★★★★ “Phenomenal piece of software - they will even add a feature I requested "just for me"; extremely strong recommend" - Philipp, Co-Founder at www.FYF.io



Try Edit Order today, FREE for 14 days. With zero setup required, you can install Edit Order and be done servicing your customer’s order in less than 3 minutes.


About Us


Edit Order is made by Cleverific, Inc. We are a small team located in sunny Santa Barbara, California. Our apps and expertise help merchants launch and grow on Shopify.

Edit Order by Cleverific reviews

94 reviews
  1. 5 stars (57 reviews)
  2. 4 stars (7 reviews)
  3. 3 stars (7 reviews)
  4. 2 stars (5 reviews)
  5. 1 star (18 reviews)

Like almost any app, it did not come without its bugs and minor problems. There were times when the search function did not return products and we had to use a workaround to finish a task. But then, there was something that is invaluable when it comes to dealing with software. That is great support from the developers!

Andrew, Drew, Tu, and the rest of the team have always been there when we needed them and addressing any problems usually took a day, or two at the most! Sometimes the guys were there even when we did not need them, just checking.

Totally recommended app overall, especially if you have to edit hundreds of orders a day!

Konstantinos Sakkas - brands4all.myshopify.com

posted

Amazing app and outstanding customer service. I highly recommend this app to whoever wants to easily edit their orders. Thanks Edit Order team!

posted

Great app for creating custom orders and editing existing ones. Also great support. Acknowledged and resolved a small issue quickly when we brought it up with them.

posted

Great customer service, great app, very fair pricing, highly recommended !
Thank you team!

posted

great app. really helps with the limitations of shopify. support is very responsive and actually cares when something doesn't work. definitely recommend.

posted

Great customer service/support!
Thanks!!

posted

Love this app. Love the folks behind it. We use it to edit orders and are starting to use their latest feature, the ability to create orders. We have lots of phone orders and the Shopify experience does not let us add any properties, which is vital to our business. Edit Order has given us a UI that works. In addition, we had a question and they got back to us right away and were really open to hearing our use cases to make their product better.

posted

1 star because the app will duplicate your sale for the order you edit by cancelling the original order and creating a new order. This would be ok if the sales figures were adjusted too but Shopify's reports do not reflect the correct sales total after the edit. Also, once Edit Order creates a duplicate order in Shopify, there are no options to correct the sales figures or reverse the "cancel" status on your original order.
YOU NEED TO KNOW - I learned the hard way that the actual sale and money transfer remains attached to the original order even though Edit Order cancels it. What an accounting mess this app creates!!

posted

I would love to give "Edit Order" a five star rating. The theory of the app is fantastic and my company could really use it. However, I was told that the ability to accept payments would be enabled shortly after I signed up. 1 1/2 months later, still not available but still be charged for the app. I am going to remove the app until they get the payment option on board. After reading other reviews, I now worry about the taxes, etc too. Perhaps just a few more glitches to work out for what could be a wonderful thing for my company

posted

2 issues why we have to switch and cannot use Edit Orders further:
1. Edit Orders doesn't carry over the payment history from the original cancelled order. This makes it impossible to integrate with QuickBooks because the integration tool we use pulls in the transaction based on the payment method.
2. The sales tax tables in Edit Orders must be incorrect or not up-to-date. On one of our edited orders the initial Shopify order charged the customer one tax rate, then when Edit Orders revised the order, it overrode the tax rate charged the customer, which resulted in us getting paid out less than we should have from Shopify and our sales tax liability reports to be inaccurate and cause a manual adjustment to be necessary.

posted
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Free – $19.00 / month
14 days

Support & Sales

Cleverific, Inc
1-805-749-2162 Mon-Fri
support@editorder.net
editorder.net
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