Edit Order by Cleverific

Edit Order by Cleverific

by Cleverific, Inc

Edit customer orders & send payment requests in Shopify

Overall rating
4.4 of 5 stars
Based on 229 reviews

  • 5 of 5 stars
    78% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
    (7)
  • 2 of 5 stars
    3% of ratings are 2 stars
    (8)
  • 1 of 5 stars
    10% of ratings are 1 stars

All reviews

1 - 10 of 229 reviews

FRAHM Jacket

Seemed great at first, then started doing our accounting and discovered over £10,000 of 'ghost' duplicate sales that were bumping up our revenue without it existing, and meaning we were sending too much tax to HMRC.

Yamato Budogu

Very useful app, but I think you really need to do something about the "double" sales reports. Each time I edit an order, the sales reports becomes more and more wrong.
For 29$ by month, I think you can do it better..

Developer reply

October 30, 2019

Thank you for your honest feedback. We’re sorry your experience isn’t ideal and we didn’t have an opportunity to help you before this review. We would absolutely fix the double reporting issue if we could but unfortunately, we are limited by how Shopify handles reports. We have been very transparent about this issue and have well-written documentation on how to filter out and get accurate reports here: https://help.editorder.net/article/41-how-cancelled-orders-affect-your-shopify-reports. We’ve worked directly with Shopify over the last few years to resolve this issue and we’re hopeful that a fix is right around the corner.

Exact Tooling

The fact that you are selling an app that allows people to edit orders and NOT PROVIDE the function to send an order confirmation / receipt of their updated order with new total price is unbelievable. This should not be premium feature, its a BASIC REQUIREMENT after editing an order that they customer sees the new breakdown of prices and total cost.

Developer reply

October 23, 2019

We're sorry that your experience with us not what you expected. We've been diligent about reaching out to you over the last month about this and did not receive a reply. We do have the function to send an order confirmation and it's well documented here https://help.editorder.net/article/39-send-an-email-notification-when-updating-an-order and it does not require a premium plan.

Beeline

Great app! We found it invaluable while we were taking pre-orders and needed to be able to edit lots of orders. Would recommend to anyone needing order editing capacity. Thanks Edit Order team

Developer reply

September 25, 2019

Thank you so much for your review! We're happy that Edit Order helped you take pre-orders easily and effectively. :)

Pat's Monograms

We use this app on a daily basis. It is wonderful for editing and creating custom tickets. Since it simply adds a letter to the existing tickets and deletes the old ticket- the management of open orders is very clean and easy to keep up with.
Defiantly worth the price. We could not manage without it!

Developer reply

September 5, 2019

Thank you so much for you review! With your great suggestions, we're excited that we can add improvements that make Edit Order work even better for you.

livebooks.gr

Great App! I use it everyday for about 1 year. Support is fantastic! I needed a custom return text for payment gateway in Greek language and they added it to the next update. Thanks...

Developer reply

August 21, 2019

Thank you for your awesome review! We were happy to add the Greek payment gateways for you.

TF LLC

We use this app many times a day. I have spoken with customer service a few times and they are VERY helpful. Got us squared away right away. I would highly recommend.

Developer reply

August 8, 2019

Thank you so much for your review! Really glad that payment requests helped solve a big problem for your business :) Please feel free to reach out if you need anything else!

360 Cookware

Great App! So easy to use and does exactly what we need. There support team is really nice and helpful. They don't leave you hanging like other companies.

Developer reply

August 6, 2019

Thank you so much for your review! It's always a pleasure to work with your team when you need support :) Please let us know if we can offer any more help!

Clothing Arts

Every apparel store NEEDS this app! Edit Order is used dozens of time a day to change sizes & styles...

Developer reply

August 5, 2019

Thank you so much for your review! We're really happy to hear that Edit Order is helping your business by allowing you to make changes to your orders. Please let us know if we can offer help with anything at all!

Too Fast Online

CONSISTENTLY GOOD APP. THE ONLY ONE THAT ACTUALLY DOES WHAT WE NEED IT TO DO. GREAT CUSTOMER SERVICE AS WELL!

Developer reply

August 2, 2019

Thank you so much for your review! We're always happy to answer your questions and help get you the support you need :) Please let us know if you need anything else!

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