Reviews (300)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its superior order editing capabilities, which allow for easy modifications such as adding or removing items, adjusting quantities, and changing prices. They praise its time-saving features, including efficient handling of draft orders and abandoned carts, and appreciate the intuitive, customizable interface suitable for both B2B and B2C operations. Regular updates and new features based on merchant feedback ensure the app remains effective and relevant, significantly enhancing workflow efficiency and customer service experiences.
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We have had an incredible experience working with Cleverific! Not only is their offering the best we have found in the Shopify ecosystem, their client support is unmatched. It is great to have a true partner in the Shopify app ecosystem.
Our customers have really enjoyed this experience and utilize it quite often.
Highly recommend Cleverific for all your order editing or order cancelling needs
Their customer support team is fantastic! When I needed assistance, Laura was quick to respond and kept following up until I had what I needed.
Some of the best support I've received from any company.
When I started using Cleverific, I thought it was alright. It gave us the order editing needs that Shopify didn't have natively. But then one day Cleverific's support team reached out to me and asked if I wanted to chat, and I'm so glad I did.
I was only using a fraction of what Cleverific had to offer! With their help, I was able to get their customer portal installed on our site, and it's a game changer. (Our own customer support team says this is the most helpful thing we've done for them since we started using Shopify.)
Cleverific's support team continues to reach out and check in regularly, and together we're making things even better for our customers. If you don't want to go alone, go with Cleverific.
App works great. Support team is also fantastic, responsive, and understanding. Highly recommend.
Ended up not using the app but I wanted to say that the support was great!
1st top notch support, fast turn around when you need it, but guess what, most of the time you do not even need to reach out to support because it just works :)
I have been using Cleverific Order Editor for the past 5 years and its addressing Shopify Native Edit missing features like editing shipping fees, taxes, and much more. We are able to provide faster turn-around to our customers when changes needed to be done to their orders.
Highly recomemnded :)
Their platform is intuitive and customizable. With their support, we've improved our customer service capabilities significantly, enhancing the overall experience for our customers.
We have been using the reviewer for a year or so. Downsides are that it is a little pricey and if you use it after a sale it can double count total sales.
Positives are that it does enable one to modify a draft order much easier than Shopify's particularly clunky process and so it does save quite a bit of time. The interface with Shopify requires you to do an extra refresh for the changes to show up sometimes. Support is available through chat which is not immediate but within 24 hours. If you are often modifying draft orders it is a useful tool
We're really glad to hear that you're happy with your experience using Order Editor! Unfortunately, we're limited on how Shopify handles reports. We would definitely fix this issue if we could, and this is something that we have been working on with Shopify over the years. We do our best to be transparent about this and have a well-written documentation on how to filter out and get accurate reports here: https://help.editorder.net/article/41-how-cancelled-orders-affect-your-shopify-reports. We also offer an editing mode called Quick Mode that allows to save simple edits in place for regular orders and avoid the double reporting issue in Shopify.
We are more than happy to help you filter out the reports to track your store accurately, please feel free to email us at support@editorder.net
Very highly recommended. Customer service is top notch. Any questions that you may have, they respond right away.
Even though they were unable to resolve my issue due to a compatibility issue beyond Order Edit's control I found Laura very helpful and easy to work with. Keep up the good work!