Overall rating
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to edit orders post-purchase, especially useful for custom or wholesale orders. It allows for modifications in items, pricing, shipping methods, and customer details, and includes a feature for requesting additional payments. Merchants commend its user-friendly interface, responsive support, and regular updates. However, some have reported issues with its impact on reporting and dissatisfaction with the transition from a free to a paid model.

November 24, 2022

Cleverific has become the bedrock of our business operations since we migrated to Shopify. Dealing with Laura, Andrew and the team has been the biggest joy. Nothing is too much trouble and work gets done quickly, accurately and most importantly with a CAN DO attitude. I honestly don't think we would be on Shopify if not for Cleverific due to the complexity of our business processing and how easy things have been made thanks to Edit Order by Cleverific. I only wish the team was in the UK so I could take them our often to thank them in person! Thank you!!! Sincerely. Ivanna

The Cornish Bed Company
United Kingdom
8 months using the app
February 7, 2023

Saves time. Time = money. Good deal. I mainly use edit order to pull abandoned carts and create usable orders out them in a few clicks. Previously we would have to manually type up abandoned carts into a separate order. Edit order has saved us a ton of time by this feature alone.

GRAV® Wholesale
United States
11 months using the app
March 7, 2023

What a fantastic App! I found them initially after I had an order that I needed to edit, and Edit Order was exactly what I needed. I found the App very straightforward and an asset for my business! Thanks so much!!!

Change To Treasure
United States
About 2 months using the app
December 19, 2022

I don't know what we would do without this app. It solved so many problems relating to editing orders and it couldn't be easier or more comprehensive. I highly recommend it.

JAMIEshow Dolls USA
United States
About 1 month using the app
Edited January 12, 2023

Have tried Edit Order out, and we are eagerly awaiting the rollout of Customer Portal. Hope to be kept in the loop.

WTF Notebooks
New Zealand
17 minutes using the app
Cleverific, Inc replied January 12, 2023

Thank you for your honest feedback. We’re sorry our messaging around Customer Portal wasn’t clearer and that we didn’t have an opportunity to help you before this review.
Customer Portal has been in private beta and is currently rolling out to merchants. We’re staging the release into small groups to ensure quality and support.
We are more than happy to refund you for your subscription charge and would love to offer you a new free trial, please email us at support@editorder.net.

September 8, 2022

We used this app to help edit our orders whenever customers send in their requests. We love the “send payment” feature especially when we have created the order and require a prepayment from
our customers. Customer service is friendly and responsive, all in all a great app with good support.

Over 5 years using the app
June 10, 2022

Edit Order is absolutely fundamental to our workflow. It just works, cant recall a single issue. Obviosuly Shopify should handle this natively, but that applies to about a 1000 other things, once you accept it doesnt - just install Edit Order and get on with running your store

FFS Beauty
United Kingdom
About 2 years using the app
January 20, 2022

This app works great with specific processes we have for our store when processing our exchanges. We had some default app settings that didn't work with our intentions, reached out to their customer service and was assisted in a quick responsive matter. They were able to custom modify some of our settings through their backend that was exactly what we needed. Very satisfied with using this app, I would recommend giving it a try.

Alegria Shoes
United States
About 4 years using the app
January 24, 2022

We've been using this app for 2 years. It's a great app and the customer service is very responsive. Thank you for all your help.

United States
Over 2 years using the app
May 24, 2022

I run e-comm ops for multiple clients and I always suggest they install Edit Order by Cleverific. It gives the power and control back to your customer service team to edit and invoice for add-on products, shipping etc as well as correct mistakes made at checkout. It even allows you to edit orders older than 60 days, which other Edit tools built into Shopify do not. I couldn't imagine running a store without this.

United States
7 months using the app