Reviews (300)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its superior order editing capabilities, which allow for easy modifications such as adding or removing items, adjusting quantities, and changing prices. They praise its time-saving features, including efficient handling of draft orders and abandoned carts, and appreciate the intuitive, customizable interface suitable for both B2B and B2C operations. Regular updates and new features based on merchant feedback ensure the app remains effective and relevant, significantly enhancing workflow efficiency and customer service experiences.
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We use this app for creating/customising offline orders - the latest release of the app has enabled us to set pre-designated custom attributes (we use 5 fields to capture marketing consent and 'gift aid' status (UK tax relief for charities, and 5 custom fields for product configuration) - this new workflow has dramatically increased speed and accuracy for our backend operators!
Great APP, and customer service. It is an essential app to solve the natural deficiency of Shopify inability of freedom on order editing. Edit Order by Cleverfic will cover all the areas that native shopify don't. I've been using it since 2017 and they are always improving and open to our feedback as user.
Thank you for the clever work with this app.
We use Edit Order in a bunch of ways to help our customers with order changes. Shopify's built-in Edit Order solution is great but very limited. This fills in the gaps in a lot of cases by allowing us to use discounts edited orders, and make adjustments that the Shopify editor just don't allow for. Would highly recommend.
This app is excellent. It makes editing orders a breeze. It's well thought our and feature packed. We use it regularly. And the customer service is five stars!
We've been using this app for 2 years. It's a great app and the customer service is very responsive. Thank you for all your help.
This app is a must for the backend, it helps the storekeepers to edit orders and the most important part is that orders placed through the mobile app can be edited. Most other apps don't allow this. Super support from Laura and her team to resolve our issue within 24hrs of filing a complaint. Thanks for making this app.
Fantastic app that lets you do so much more. Great support from Laura - we had an issue that was resolved within 24hours.
I run e-comm ops for multiple clients and I always suggest they install Edit Order by Cleverific. It gives the power and control back to your customer service team to edit and invoice for add-on products, shipping etc as well as correct mistakes made at checkout. It even allows you to edit orders older than 60 days, which other Edit tools built into Shopify do not. I couldn't imagine running a store without this.
Our team loves this app and uses it daily. The support team at Cleverific is top notch and worked with use closely to improve continuously based on the feedback we provided. Highly recommended - 10/10 App!
We use this app often to edit orders. We have had some bumps along the way. More to do with how we use the app, rather than the functionality of the app itself. Regardless, anytime we have encountered an issue, the Edit Order team has been attentive, prompt, and overall truly amazing with the support they have provided us. They have even been working with us to make improvements to the app that would better support our Company's use. Also, a special shout-out to Vanessa and Laura. Both of you have helped me personally overcome some issues. I appreciate you so much! You both have gone above and beyond. Just know that your special care makes all the difference! Keep doing what you do! Thank you!