Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to streamline the order editing process, including modifying prices, taxes, and shipping fees. It's particularly useful for businesses handling large volumes of orders or frequent adjustments. Features like abandoned cart recovery and payment requests are seen as time-saving. The app's intuitive, customizable interface and ability to address Shopify's limitations are also praised. Merchants commend the customer service for their quick and knowledgeable support, making it a must-have tool for enhancing order processing and customer service capabilities.

January 10, 2017

Essential to editing orders, and a great app with great service. Thanks!

Oppermannlondon
United Kingdom
Almost 6 years using the app
March 16, 2018

Great app, great staff. Andrew is awesome!

Valordistributions
Canada
Almost 6 years using the app
March 20, 2018

Thanks for the wonderful app! It helps streamline our order changes, especially with newbies.

Trudog Value Club
United States
Almost 6 years using the app
November 9, 2017

Edit Order has been an invaluable feature of our online store! We wouldn't be able to use Shopify without it. Highly recommend

Lanterna Education Ltd
United Kingdom
Over 5 years using the app
March 24, 2020

Great app with better functionality than shopify's native "edit ordering" capabilities. Would recommend

State Bicycle Co.
United States
Over 5 years using the app
Cleverific, Inc replied March 25, 2020

Thank you for taking the time to give us a 5-star review! We're really happy to hear you appreciate the functionality Edit Order offers. Please feel free to reach out to us if you need anything! :)

June 1, 2020

This is a great app, with powerful functionality. If you're like us and run a subscription service, then your orders will likely come in containing virtual products (the subscription). Edit Order allows us to edit these virtual items and replace them with real ones. It also allows us to create replacements, exchanges, and more. In addition to a great product, their team is tight-knit and passionate, always there to help when needed. Highly recommended!

Beachly
United States
Over 5 years using the app
Edited April 23, 2020

I use Cleverific frequently to create draft orders through Shopify through the back end for customers. Their application makes processing manual orders saves time and is easy to use. Their tech support has been incredibly helpful and wonderful to work with. Highly recommend this application to anyone in need!

International Key Supply
United States
Over 5 years using the app
Cleverific, Inc replied April 27, 2020

Thank you for your kind words! We're happy to hear that the features of Edit Order has been helpful for your business. We're always here if you need our help. :)

May 26, 2015

Edit Order is an amazing app.
Blackpants Workwear sells hairdressing and beauty uniforms and without Edit Order we would not have been able to choose Shopify as an e-commerce platform.
It makes it possible to process phone orders for existing customers and exchange products for sizes or styles easily.
Support is great and they are always up for suggestions on new features.

BLACKPANTS WORKWEAR
Australia
Over 5 years using the app
January 5, 2017

This app is the best way to handle the 100% necessary task of editing customers orders. We have dozens of orders every day where the customer entered the wrong size, color, quantity, or even want to switch products. Without this app, you have to cancel the order and deal with the refund, then get the customer to reorder, etc., etc.

Some people have complained about this app but what they don't realize is that this is the only way to edit orders. There is no built-in functionality to edit orders in Shopify. The Edit Order app is the best solution available currently.

Finally, the tech support is excellent. Any issue we've had (we have a very large product count), they've been immediately responsive and got us going again.
5 Stars - highly recommended.

Screaming Owl
United States
Over 5 years using the app
June 16, 2018

Great product and customer service. Emails and questions are answered quickly, day or night!

Crowdcontrolwarehouse
United States
Over 5 years using the app