Cleverific: Order Editing

This app is good. We sometimes use it to duplicate orders because Shopify locks many aspects of the orders depending on their status, so this lets us kind of get around that problem. You can also use it to work with bundles of products more easily (expanding a single product into a group of products automatically) and it has automation aspects that you can use in Shopify Flow.

Also, their support and product development folks were very helpful when we were requesting a new feature -- they got the feature set up for us and we were able to use it not long after that.

We have had an incredible experience working with Cleverific! Not only is their offering the best we have found in the Shopify ecosystem, their client support is unmatched. It is great to have a true partner in the Shopify app ecosystem.

Our customers have really enjoyed this experience and utilize it quite often.

Highly recommend Cleverific for all your order editing or order cancelling needs

Their customer support team is fantastic! When I needed assistance, Laura was quick to respond and kept following up until I had what I needed.

Awesome app and amazing customer service!! Highly recommend

Some of the best support I've received from any company.
When I started using Cleverific, I thought it was alright. It gave us the order editing needs that Shopify didn't have natively. But then one day Cleverific's support team reached out to me and asked if I wanted to chat, and I'm so glad I did.
I was only using a fraction of what Cleverific had to offer! With their help, I was able to get their customer portal installed on our site, and it's a game changer. (Our own customer support team says this is the most helpful thing we've done for them since we started using Shopify.)
Cleverific's support team continues to reach out and check in regularly, and together we're making things even better for our customers. If you don't want to go alone, go with Cleverific.

App works great. Support team is also fantastic, responsive, and understanding. Highly recommend.

TL;DR: Came for the app features, stayed for the amazing support.

Full story: When I downloaded this app last week, I reached out to their support team to ask a question about one of the their features, and got a helpful reply within minutes. This week, they reached out to see how the solution worked for me, and when I asked a few more questions about some new features that they launched this week, they replied immediately there too. I can't recommend them enough. This app has a ton of features, and a fantastic team to help whenever you have a burning question. 10/10.

Ended up not using the app but I wanted to say that the support was great!

Their platform is intuitive and customizable. With their support, we've improved our customer service capabilities significantly, enhancing the overall experience for our customers.

This app will save us hours of work every month on our BtoB store.
We can now add some products customers request after placing their order or modify shipping cost.

Every changes show up in our invoice template (made with Order Printer), so we don't need anymore to create an invoice manually.