Edit Order by Cleverific

Advanced order editing, automation, and management

From $29/month. 14-day free trial.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: no impact to your online store

Comprehensive order editing and automation for Shopify

Reviews

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    80% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    4% of ratings are 2 stars
  • 1 of 5 stars
    9% of ratings are 1 stars
1 - 10 of 278 reviews

FFS Beauty

Location United Kingdom

Edit Order is absolutely fundamental to our workflow. It just works, cant recall a single issue. Obviosuly Shopify should handle this natively, but that applies to about a 1000 other things, once you accept it doesnt - just install Edit Order and get on with running your store

Hitch

Location United States

I run e-comm ops for multiple clients and I always suggest they install Edit Order by Cleverific. It gives the power and control back to your customer service team to edit and invoice for add-on products, shipping etc as well as correct mistakes made at checkout. It even allows you to edit orders older than 60 days, which other Edit tools built into Shopify do not. I couldn't imagine running a store without this.

BSFCB2B

Location United States

It sounds so easy and it is easy to make changes...until you find out it creates a new order in place of the old one which created more problems for me to fix. With the way my system is set up this won't work for me and I really wish it would have. Beware that the duplicate order will show up in your Shopify reports which will inflate sales.

Developer reply

April 29, 2022

Thank you for your honest feedback. We’re sorry your experience with us wasn't what you expected and that we didn’t have an opportunity to help you before this review. Unfortunately, we're limited on how Shopify handles reports. We would definitely fix this issue if we could, and this is something that we have been working on with Shopify over the years. We do our best to be transparent about this and have well-written documentation on how to filter out and get accurate reports here: https://help.editorder.net/article/41-how-cancelled-orders-affect-your-shopify-reports. We also offer an editing mode called Quick Mode that allows saving simple edits in place and avoiding the double reporting issue in Shopify.
We are more than happy to help you filter out the reports to track your store accurately, please email us at support@editorder.net

Fungoal

Location Japan

He provided very speedy support to me, who lives on the other side of the globe.
Thank you very much.

SUITS OUTLETS

We've been using this app for 2 years. It's a great app and the customer service is very responsive. Thank you for all your help.

Alegria Shoes

This app works great with specific processes we have for our store when processing our exchanges. We had some default app settings that didn't work with our intentions, reached out to their customer service and was assisted in a quick responsive matter. They were able to custom modify some of our settings through their backend that was exactly what we needed. Very satisfied with using this app, I would recommend giving it a try.

VPA Australia

The app worked really well for our flows. Had an issue once and customer support was really quick in responding. Laura who assisted us was very accommodating.

Shelter Market

This app is great for making quick changes to orders in a compliant manner. When we encountered an error with the service, their client care team worked expeditiously to resolve the situation, and check in with us later to see how things were going. Thanks kindly!

BrightEyes

Their pricing plan is scam. There is no monthly plan. When you want to sign up for a plan, they only offer an annual plan, at 10% discount of the monthly plan. Unethical way of doing business.

Developer reply

November 16, 2021

We do always have a monthly plan available, but we declined to offer it to you when you inquired about it because of the prohibited conduct that you engaged in.

You've uninstalled and reinstalled Edit Order 18 times over the past 12 months in, what looks to us, like an attempt to avoid paying for our app and service. This is an abuse of our free trial system which we caught and tried to remedy amicably with you by offering an annual plan with a generous 10% discount.

We’re always more than happy to extend a free trial if merchants need more time to test our app. However, in this particular case, we used our best judgment and wanted to prevent any free trial abuses from happening again.

Evoo Quality Foods

This is a really great app - easy to use. Love the recent improvements with having favourite items and the ease of being able to adjust pricing and edit description of items. The edit team are super prompt in their response time.
Definitely recommend.

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