Reviews (307)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to edit orders post-purchase, a feature not natively available on Shopify. It supports various business models and allows for adjustments in order details, item additions or removals, and pricing changes. The integration with Shopify Flow for automation and new features like payment requests and product fulfillment marking are also well-received. Merchants appreciate the reliable performance and the responsive, helpful customer support team that actively uses feedback to enhance the app. This tool is essential for Shopify stores needing advanced order editing capabilities.

Edited January 30, 2018

Please do not use this app to edit POS sales. The coding is only set up for online. I also believe that it has not been fully tested. I lost a large amount of money because it decided to remove the tax from an edited order. I still will have to pay the tax to the state and Shopify has no way of resending the actions caused by this app. Therefore the taxes I collected had been removed and I still the taxes. The only reason I am giving this a 2 is because someone did respond, but basically the answer was sorry. Therefore I am out double the amount :(

Yvette Michele
United States
About 2 hours using the app
May 23, 2014

Excellent concept and works well but the application lacks just a few key features.

One of those issues is being payment integration. If you add a product to an order, you have to manually process the order through your payment processor. It is an inconvenience to have to process the payment manually. When you add products to an order through this app, we need to be able to process the payment through here.

Another feature is when we modify an order, it cancels the order and creates another one. For example, we modify order number 20189, order 20189 is cancelled and the app creates a new order 20189-A. When we modify an order, we don't want the order cancelled and a new one created. It is an inconvenience to have to delete the order from the administrative dashboard.

One other thing to add, the application is a little confusing and is not as user-friendly as it could be. The changeable settings are a bit scattered across the screen. It should be cleaned up a bit to better understand the changes being made.

With these couple features, you have yourself a five star application.

D&M Collectibles
United States
About 1 hour using the app
January 5, 2017

I installed it to edit one order. It cancelled the first order, and created a new order. They are now both showing in my stats. My payments will now not balance with my shopify stats the way this is set up. Very bad.

Subliworks
Canada
17 minutes using the app
Edited January 12, 2023

Have tried Edit Order out, and we are eagerly awaiting the rollout of Customer Portal. Hope to be kept in the loop.

WTF Notebooks
New Zealand
17 minutes using the app
Cleverific, Inc replied January 12, 2023

Thank you for your honest feedback. We’re sorry our messaging around Customer Portal wasn’t clearer and that we didn’t have an opportunity to help you before this review.
Customer Portal has been in private beta and is currently rolling out to merchants. We’re staging the release into small groups to ensure quality and support.
We are more than happy to refund you for your subscription charge and would love to offer you a new free trial, please email us at support@editorder.net.

March 28, 2015

looking good so far, although, is it free or is it $19.99? i don't understand. i'm using STARTER plan.

Store
United States
4 minutes using the app
April 9, 2014

One of the most intuitive user experiences in an app i have ever seen. Editing orders was never so easy. was blown away by the simplicity of it

itsmystore
United States
January 10, 2020

An absolutely must-have app if you're still frustrated by the limited editing capabilities available in the Shopify admin. It's not perfect, but nothing ever is. Kudos!

CK Swagworks
New Zealand
Cleverific, Inc replied February 11, 2020

Thank you so much for this great 5 star review! We really appreciate you helping to share the word about us. Please let us know if there's anything we can help you with.