Reviews (309)

Overall rating
4.6
Counts per rating level
  • 81% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for enhancing Shopify's order editing capabilities, allowing adjustments in shipping, taxes, and more. It reduces customer service workloads and increases satisfaction by simplifying order modifications. Features include order duplication, bundle management, and Shopify Flow integration, making it ideal for B2C and B2B operations. The app is noted for its reliability and seamless Shopify integration, with exceptional customer support and regular updates based on ...

May 12, 2015

I had to delete this app also! It was working, now it is not! No valid support obvious.

Incrediwear Braces and Apparel
United States
2 months using the app
Edited February 20, 2018

Edit Order fills in a glaring Shopify omission: The ability to edit orders. Customers are bound to select multiple items one size and accidentally add one with a different size. (My former shop would flag such discrepancies in the checkout window.)

Edit Order does not flag discrepancies but it does allow you to contact a grateful customer and change line items on their invoice. Refunds and ...

Clinicalposters
United States
2 months using the app
October 26, 2019

Very useful app, but I think you really need to do something about the "double" sales reports. Each time I edit an order, the sales reports becomes more and more wrong.
For 29$ by month, I think you can do it better..

Yamato Budogu
Japan
About 2 months using the app
Cleverific, Inc replied October 30, 2019

Thank you for your honest feedback. We’re sorry your experience isn’t ideal and we didn’t have an opportunity to help you before this review. We would absolutely fix the ...

March 20, 2019

highly recommend this app!! Has all the functionalities you need and should be standard in Shopify as others mention. Only thing missing is the ability to accept partial payments and then we can give 5 stars :-)
Support is worth 5 stars allready

DOLLY by Le Petit Tom ®
Netherlands
About 2 months using the app
December 17, 2017

Excellente App.
I was having issues with a few of my orders and with this app it was resolved within 5 minutes.
Customer service replied very quickly and went the extra mile to help me resolve this rapidly.

I definitely would recommend this to people who have Shopify stores.

Everpride
United States
2 days using the app
Edited May 21, 2017

1 star because the app will duplicate your sale for the order you edit by cancelling the original order and creating a new order. This would be ok if the sales figures were adjusted too but Shopify's reports do not reflect the correct sales total after the edit. Also, once Edit Order creates a duplicate order in Shopify, there are no options to correct the sales figures or reverse the "cancel" ...

Cordeze
United States
About 1 month using the app
April 7, 2015

The app is a nice idea, but AWFUL. Especially if you use other apps.

I use a shipping app to ship all my packages in. When you edit an order, it duplicates the order versus editing it. I was sending out duplicate packages to people due to the way this app works.

It does what it's supposed to do, but it will mess you up if you use shipping apps!

ALSO, this WILL skew your revenue and daily revenue ...

iSwimShop
United States
About 1 month using the app
August 22, 2016

This is a great app, just overpriced.

Black Tie Gift Shop
United States
About 2 months using the app
May 19, 2017

I would love to give "Edit Order" a five star rating. The theory of the app is fantastic and my company could really use it. However, I was told that the ability to accept payments would be enabled shortly after I signed up. 1 1/2 months later, still not available but still be charged for the app. I am going to remove the app until they get the payment option on board. After reading other reviews ...

Dolls So Real Inc
United States
About 1 month using the app
July 11, 2014

Decent functionality but $19/mo?

I only have to edit a few orders a month at most. Paying $6 everytime I need to edit it an order is ridiculous.

It's use is not without hassles, it essentially cancels the first order and creates a new one in the system.

I can do this manually, but it always causes a headache with our 3PL.

Barbell Apparel
United States
About 1 month using the app