Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to edit orders, manage inventory, and handle special customer requests efficiently. It's ideal for businesses dealing with frequent order changes. The user-friendly interface, reliable performance, and "send payment" feature are highly valued. Merchants also praise the quick and helpful customer service. The app is recognized for effectively resolving operational challenges.

April 7, 2015

The app is a nice idea, but AWFUL. Especially if you use other apps.

I use a shipping app to ship all my packages in. When you edit an order, it duplicates the order versus editing it. I was sending out duplicate packages to people due to the way this app works.

It does what it's supposed to do, but it will mess you up if you use shipping apps!

ALSO, this WILL skew your revenue and daily revenue. Since it creates a new order once you edit, Shopify reads it as a new order.

Not worth paying for.

iSwimShop
United States
About 1 month using the app
August 22, 2016

This is a great app, just overpriced.

Black Tie Gift Shop
United States
About 2 months using the app
May 19, 2017

I would love to give "Edit Order" a five star rating. The theory of the app is fantastic and my company could really use it. However, I was told that the ability to accept payments would be enabled shortly after I signed up. 1 1/2 months later, still not available but still be charged for the app. I am going to remove the app until they get the payment option on board. After reading other reviews, I now worry about the taxes, etc too. Perhaps just a few more glitches to work out for what could be a wonderful thing for my company

Dolls So Real Inc
United States
About 1 month using the app
July 11, 2014

Decent functionality but $19/mo?

I only have to edit a few orders a month at most. Paying $6 everytime I need to edit it an order is ridiculous.

It's use is not without hassles, it essentially cancels the first order and creates a new one in the system.

I can do this manually, but it always causes a headache with our 3PL.

Barbell Apparel
United States
About 1 month using the app
October 24, 2016

Did not work well for us. Every time we edited an order, it screwed up our Shopify sales numbers. Started noticing inventory issues created after editing orders with those specific items (inventory would be wrong). Not sure what was going on. Don't have time to mess with it. It is making more work for us than it is worth.

Support said there is no way to get around the sales numbers being wrong after editing an order. I use those numbers for lots of things, and hate that this app screwed them up.

Knitted Belle
United States
26 days using the app
April 21, 2014

A well made app, however; what is the meaning if I can't charge customers' credit card automatically for an item I added to their order? Plus, it doesn't integrate well with RobinHQ app :( I hope Shopify will have a better solution for editing orders soon.

LUNA Sandals
United States
22 days using the app
January 4, 2017

If I could give no stars, I would, as a business owner we don't need unnecessary costs ! THIS IS A PAID APP, and should work for SHOPIFY customers! Total waste of time, the "edit order" is completely misleading, instead of editing it creates a new order, the same thing that can be done on your own. I tried to edit an order but instead have 2 duplicate orders that I still have to cancel. I also reached out to customer service for additional help, perhaps I was doing something wrong, but instead I was told how Shopify does not allow certain permissions for the app. App developers should find a different target customer base that this would work for!!!!

Lotus Collections
United States
13 days using the app
April 7, 2014

Edit order is something we've all been waiting for. The only challenge is billing a customer for more than their credit card has been authorized but I understand why that is that way. Shopify did a great job creating this app as a result of listening to their customers.

TALLYBOOKDIRECT.com
United States
11 days using the app
January 20, 2016

Phenomenal piece of software - they will even add a feature I requested "just for me"; extremely strong recommend - Philipp, Co-Founder at www.FYF.io

Swiss Barefoot Company
United States
About 10 hours using the app
July 16, 2018

Claims to be able to uncancel order. I now have an order stuck in limbo thanks to this app. Support offers no help to resolve the issue.

Lost Collective
Australia
8 days using the app